Nabtrade issue: All my stocks including investment and gains disappeared overnight!

[shide]

Hi All,

I am based in London currently but Australian. I have a Nabtrade account and i've being using that over the last couple of years. I normally check it a couple of times a week and top up my holdings and see how its all doing.

I logged on as per usual as its the start of the week here to see how it has done overnight. all my holdings are in red and my account balance is down to a small cash amount i have. I don't know if there is a glitch and I can't see my holdings but it just shows me the quantity i had, market price says zero, market value is zero and daily change is all zero. in the gain/loss column, it has my investment in each stock in red. I am very confused as I have received no notification from nabtrade and i can't see any issue with nabtrade overall. It just looks like suddently all my stock got deleted somehow.

Does anyone know what might have happened. I can't contact them due to time difference but its really concerning me as its literally all my life savings for the most part in those stocks.

 

[KevinBB]

Same here. Probably just the nightly reset. 1am on the east coast now.
KH

 

[peter2]

Yes I can confirm that the ASX hasn't gone to zero. Your holdings are safely registered with the CHESS system so your shares are secure, provided no-one else knows your trading password.

 

[divs4ever]

my holdings are intact on Commsec , so it is likely a NABtrade glitch probably a software one

 

[MovingAverage]

I trade with BellDirect and from time to time I encounter the same issue, but always comes good. Mkt value of all holdings is shown as zero. Gave me a heart attack the first few times I saw it. I've never encountered this during trading hours--seems to only occur after hours.