HSBC Stockbroking Problems Again

[GreatPig]

The market opens with quite a down hit and once again HSBC Stockbroking Website is giving technical errors when trying to trade.

While it's generally pretty good, it looks like it maybe can't handle the traffic on busy days like this. Not good when you need to sell something quickly

Still struggling to get a trade through.

GP

 

[GreatPig]

Sigh... and again.

This time I'm trying to buy, and sitting here watching the price go up and up while I'm constantly getting server errors...

GP

 

[visual]

GP,i think its time you changed,
unless theres another reason why you would stick with their inferior service.

 

[GreatPig]

Visual,

Normally I don't have problems with them, but recently these server errors seem to be happening more often.

It's bad enough having to change my NAB account. I don't want to have to do HSBC as well

GP

 

[Happy]

Great,
When unable to do anything myself I use HSBC phone broker, and when there is server problem they charge only Internet Fee.

The only problem with that, is that you have no manual control over order created for you by their broker.
Any change has to be phoned again.

So I personally hate to use this option except for immediate execution.

 

[It's Snake Pliskin]

Great,
When unable to do anything myself I use HSBC phone broker, and when there is server problem they charge only Internet Fee.

The only problem with that, is that you have no manual control over order created for you by their broker.
Any change has to be phoned again.

So I personally hate to use this option except for immediate execution.

Just use the phone and it is the internet cost.

HSBC is quite good. Their charting sux but the system is quite good. They even have stop losses now.

 

[GreatPig]

Happy,

The only problem with that, is that you have no manual control over order created for you by their broker

With some of the thinner stocks I've been trading, it's important that I see the price and only trade when there's enough depth at the right price. Sometimes I fiddle with the price, taking a partial fill then moving the rest until another opportunity appears. While that doesn't take long each time I do it, it means regularly having to take a look at what's going on.

Also, I do this from work and can't sit there on the phone to a broker constantly, as I'm regularly interrupted. Online, I can just take a quick look when I have a chance and do other things in between.

In the end I abandoned the purchase I was trying to make, as the price had already gone up too much by the time it looked like it might actually work again. Instead, I bought something else... which of course immediately dropped by 4.5%

Cheers,
GP

 

[wayneL]

Instead, I bought something else... which of course immediately dropped by 4.5%

Cheers,
GP

I hear Murphy trades that stock

 

[GreatPig]

I hear Murphy trades that stock

lol. I'm sure it's just girding its loins...

As for Murphy and his laws, I rather like the corollory known as Coles Law: it's all just so much sliced cabbage :

Cheers,
GP

 

[GreatPig]

More problems right now. Can view market depth, but can't make or adjust any trades.

And right now I have one I'm trying to make, and one I'm trying to amend.

As if making a quid wasn't hard enough already...

GP

 

[Happy]

Same here.

Last time they had problems, I was talked into calling them to make changes and that was another disaster, as once they touch anything I have no access to over the net

So more calls as everything had to be done by their broker.

Sent them Email, but so far just automated message, suppose E*Trade will be better?

 

[Sean K]

Yep, not really good is it. For this type of product you require 99% reliability.

I have heard E Trade is much better. Perhaps we'll be moved across to their platform in the future.

 

[Happy]

What a relief to see it work again, hope it lasts.