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Commsec ProTrader1 - FAQ and Tips

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Re: Commsec ProTrader - FAQ and Tips

Can some confirm if protrader/commsec server went down 5 mins b4 close..???
 
Re: Commsec ProTrader - FAQ and Tips

SevenFX said:
Can some confirm if protrader/commsec server went down 5 mins b4 close..???
Click to expand...
Hi Tek, I was using PT1 at that time.....no dropout for me.....ie data was still flowing, although I did not have any trades going at the time. Cheers Barney
 
Re: Commsec ProTrader - FAQ and Tips

yes PT2 went down for me about 5 mins before close.

I've also installed the optional upgrade for PT 1 and have been having the following issues with PT1:

* order status update seems delayed.
* market depth displays are still all over the place and unreliable - in PT2 they seem to be ok though. If you're using PT1 be careful about relying on what it shows for market depth.
* holdings display not loading for part of the day
* still missing condition codes on course of sales data, and XREF information on depth data and course of sales data.

I used to use PT1 all the time, lately I'm still placing orders through PT1 (and have my alerts etc. still all set up in there) but using PT2 for depth and course of sales data. Still prefer the PT1 interface (though the ability to see individual orders in the depth in PT2 is a real advantage).

PT2 still seems less fast and reliable compared to PT1. PT1 kept working when PT2 fell over today.
 
Re: Commsec ProTrader - FAQ and Tips

YOUNG_TRADER said:
I can someone please post up the link to the new PT Optional upgrade (those who are familiar with this thread will remember that my computer closes any windows that PT open up as it thinks they are pop ups very annoying!)


Thanks in advance
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Again, can somone please post up the link for the optional upgrade?

Also how do I know if I'm using PT1 or PT2???
 
Re: Commsec ProTrader - FAQ and Tips

YOUNG_TRADER said:
Again, can somone please post up the link for the optional upgrade?

Also how do I know if I'm using PT1 or PT2???
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Hi Y/T, I was having too much trouble with PT2, so downloaded older version of PT1 Still the odd glitch but seems much more stable.........See RichKid's post 14 September this thread for link to download, ( I just ignore the prompts to upgrade for this version...overall much better leaving it how it is) Hope that helps, Barney.
 
Re: Commsec ProTrader - FAQ and Tips

barney said:
Hi Y/T, I was having too much trouble with PT2, so downloaded older version of PT1 Still the odd glitch but seems much more stable.........See RichKid's post 14 September this thread for link to download, ( I just ignore the prompts to upgrade for this version...overall much better leaving it how it is) Hope that helps, Barney.
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Hi Barney, glad you're finding PT1 more reliable, I haven't had any trouble with the updates on PT1 and haven't used PT2 for months and months.

YoungTrader, you asked 'how do you know if you're using PT1 or PT2?': You will know you're using PT1 by counting upto 10 after it starts, if it hasn't crashed by then it's PT1......how's that for a ProTrader joke guys!? Maybe someone can improve on it....

But seriously, it should tell you when you log in if it's PT1 or not (look at login screen or status menu bar), PT1 doesn't have an options fair value calculator or fibonacci tools, the commsec site will have screenshots of PT2 so you'll know if you're using it.
 
Re: Commsec ProTrader - FAQ and Tips

RichKid said:
Hi Barney, glad you're finding PT1 more reliable, I haven't had any trouble with the updates on PT1 and haven't used PT2 for months and months.

YoungTrader, you asked 'how do you know if you're using PT1 or PT2?': You will know you're using PT1 by counting upto 10 after it starts, if it hasn't crashed by then it's PT1......


Very funny Rick :D
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Re: Commsec ProTrader - FAQ and Tips

Its says under the 'Help' tab in about that its version 2.5.2.0

I was pretty sure I had PT1 but the version number has got me confused?
 
Re: Commsec ProTrader - FAQ and Tips

YOUNG_TRADER said:
Its says under the 'Help' tab in about that its version 2.5.2.0

I was pretty sure I had PT1 but the version number has got me confused?
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YT, it must be pt1 as I have pt2 for months now and its ver 1.0.2.6.

There are few problems with PT2, but I can see the sense in using pt1 as it's days are numbered, and not sure (as havent used it) but could be missing out on pt2 great features....which are good when they work....

I have found workarounds for all their bugs/faults so it's knowing how to avoid them....that makes it work for me...

IF there is any interests...I could maybe find time to post the work arounds... but who knows a new release is immerent....given others must have reported it.
 
Re: Commsec ProTrader - FAQ and Tips

Ok now I remember I downloaded PT2 hated it, so stuck with PT1

Unfortunately Rich Kids Link was not the Optional Upgrade for PT1, it was an install for PT1,

I need someone who is using PT1 and is getting the msg there is an optional upgrade blah blh, and who clicked the link and did the upgrade to please post it up for me

Thanks (p.s. how the hell do I make my computer stop treating this as a pop up?)
 
Re: Commsec ProTrader - FAQ and Tips

YOUNG_TRADER said:
Ok now I remember I downloaded PT2 hated it, so stuck with PT1

Unfortunately Rich Kids Link was not the Optional Upgrade for PT1, it was an install for PT1,

I need someone who is using PT1 and is getting the msg there is an optional upgrade blah blh, and who clicked the link and did the upgrade to please post it up for me

Thanks (p.s. how the hell do I make my computer stop treating this as a pop up?)
Click to expand...


Hi Y/T just as a follow up......I downloaded Rich's link, and now it asks me when I log on whether I want to upgrade......so maybe you could do the same (I have not upgraded yet so dont have the link) Cheers, Barney
 
Re: Commsec ProTrader - FAQ and Tips

Ok, so Barney if when you do upgrade can you please post the link up for me?

Cheers
 
Re: Commsec ProTrader - FAQ and Tips

YOUNG_TRADER said:
Ok, so Barney if when you do upgrade can you please post the link up for me?

Cheers
Click to expand...

Hi YT, I'll try and upgrade next time I log in and will post the link if possible.........I have actually "by passed" the upgrading cause from what others have said , sometimes the upgrade is actually a "downgrade" :D Cheers, Barney............Ps If you download Rich's version, it should prompt you for the "upgrade" next time you log on anyway..........worth a try. ...........Probably should remove your current PT1 through control panel prior to installation so as not to "confuse" your computer however, Barney.
 
Re: Commsec ProTrader - FAQ and Tips

barney said:
Hi YT, I'll try and upgrade next time I log in and will post the link if possible.........I have actually "by passed" the upgrading cause from what others have said , sometimes the upgrade is actually a "downgrade" :D Cheers, Barney............Ps If you download Rich's version, it should prompt you for the "upgrade" next time you log on anyway..........worth a try. ...........Probably should remove your current PT1 through control panel prior to installation so as not to "confuse" your computer however, Barney.
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Hi YT, follow up to above .......I have the upgrade file as an exe file .....its about 9 meg.........I could email it to you if you like, but as I mentioned above, it would probably be easier if you downloaded and installed the PT1 version (RichKid's link 14 sepetember I think)..........then when you logon with that version it will prompt you to upgrade........let me know if you'd prefer me to email it, but it will take a while being so large........hope that helps Barney.
 
Re: Commsec ProTrader - FAQ and Tips

barney said:
Hi YT, follow up to above .......I have the upgrade file as an exe file .....its about 9 meg.........I could email it to you if you like, but as I mentioned above, it would probably be easier if you downloaded and installed the PT1 version (RichKid's link 14 sepetember I think)..........then when you logon with that version it will prompt you to upgrade........let me know if you'd prefer me to email it, but it will take a while being so large........hope that helps Barney.
Click to expand...


Barney, you've misunderstood my problem,

I have PT1 and it works just fine, but there is an optional upgrade right now, everytime I log in it prompts me to do the optional upgrade, I can't do it because when I click upgrade and a new window opens to do the upgrade my computer closes it as it treats it like a pop up, I've tried everything, turning off pop-up blocker etc,

So I don't need PT1 install, what I do need is the web address for the download, ie when you click upgrade a new window opens up and goes to some 'comsec upgrade' I need that www. address so I can open a new window, paste it in and go and download the upgrade, its not urgent but as with most optional upgrades they soon become forced upgrades,

So all I need is the link/web url as to where the upgrade is online and I'll get it,

Thanks for your help Barney
 
Re: Commsec ProTrader - FAQ and Tips

YOUNG_TRADER said:
Barney, you've misunderstood my problem,

I have PT1 and it works just fine, but there is an optional upgrade right now, everytime I log in it prompts me to do the optional upgrade, I can't do it because when I click upgrade and a new window opens to do the upgrade my computer closes it as it treats it like a pop up, I've tried everything, turning off pop-up blocker etc,

So I don't need PT1 install, what I do need is the web address for the download, ie when you click upgrade a new window opens up and goes to some 'comsec upgrade' I need that www. address so I can open a new window, paste it in and go and download the upgrade, its not urgent but as with most optional upgrades they soon become forced upgrades,

So all I need is the link/web url as to where the upgrade is online and I'll get it,

Thanks for your help Barney
Click to expand...



Sorry YT I did misunderstand, This may not help either, but what I did re the upgrade.........when it prompted me ....instead of pressing the "upgrade" button, I pressed the other option at the top of the page (Cant remember what it said now, but something to do with reading or understanding "installation" etc...........When I pressed on that it simply let me save the complete upgrade exe file to my hard drive..........when that was complete I simply ran the exe file, and it installed the upgrade from that file, rather than from the comsec site........(Hopefully it wont treat that download as a popup?) Something funny going on with the popup problem..........Tech stuff is a bit outa my league...........bit of a long shot, but I know the "popup" controllers are often found in more places than one on your computer (not just the browser you are in) Do you use multiple browsers etc?

Maybe I should download the exe upgrade file to you.....might be lucky and fix it. PM with an email address if you want to try that..............I'll keep looking for the URL as well.................I'd open up another thread as well re Computer problems in general and ask re the popup prob, cause theres bound to be someone around here who knows how to fix that..........wish I could be a bit more helpful, cause Comp. problems are a real pain...........will keep trying anyway....cheers, Barney.
 
Re: Commsec ProTrader - FAQ and Tips

Y/T, I deleted and reloaded PT1 went to upgrade, but no URL was given .........only "protraderupdate.exe from images.comsec.com.au" ............ This would obviously be from an FTP site somewhere in computer land, but tracking it is out of my league ............. btw , I have "no" pop ups operating on all my web browsers at varying levels, but this still does not stop me "upgrading" PT1 ............ my only suggestion is to uninstall then reinstall your web browser/s, (I have had a lot of trouble with Netscape "stuffing" up, and IE explorer has done some crazy things over the years as well ........Most of the time I use K Meleon for general stuff nowdays ......... no bells and whistles, but generally loads quicker and works ok ........... I still reckon if you get the copy of the update exe file which I have, it should load straight in ......... I have B'Band now so the upload via email shouldn't take too long ...........let me know ...Good luck Barney.
 

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