What's wrong with E-Trade this morning?

[GreatPig]

Re: Whats wrong with E-Trade this morning

Has anyone been able to see this today?

See for yourself why we’ve been voted ‘Best Feature-Packed Online Broker’ three years in a row by Money Magazine.

GP

 

[mjp]

Re: Whats wrong with E-Trade this morning

"Power" is up but attempting to trade gives a message "You cannot trade while the order server is unavailable".

"Pro" seems to have crashed again.

Oh happy days ....

 

[powerkoala]

Re: Whats wrong with E-Trade this morning

this is realllllly pissssssssss me off ??
what the hell they do to us man ????

 

[dubiousinfo]

Re: Whats wrong with E-Trade this morning

Initially I was unable to log on at all first thing this morning. I am able to log on now using the following url -

https://www.etradeaustralia.com.au/application/index.htm


The above url, however, is to their original site. I am still unable to log on using their new entry page. I have advised their customer assist staff of my difficuly and they have responded that I should set up my computer clock correctly so that it is same as their server clock. I replied to them that I am able to log on to their previous site address, which should suggest that our clocks are synchronised. And I have also told them that I check my pc clock against the time stamp on their responses, and they agree spot on.

I suspect that their tactical response team isn't as good as it has to be.

anon

Synchronise clocks ! ! That would have to be the greatest load of crap I have ever heard. They are just making it up as they go along now.

 

[Shroomos]

Re: Whats wrong with E-Trade this morning

your money will still be there... unless it was invested ofcourse

 

[Sean K]

Re: Whats wrong with E-Trade this morning

I'm going to the Black Cat for a drink. Catch yas ron.

 

[dubiousinfo]

Re: Whats wrong with E-Trade this morning

Has anyone been able to see this today?


GP

LOL Thats a classic GP

 

[Basilisk]

Re: Whats wrong with E-Trade this morning

Has anyone been able to see this today?


GP

If they really provide great service, they'd give us the names and home addresses of those responsible.

 

[powerkoala]

Re: Whats wrong with E-Trade this morning

on hold on stupid answering machine....
wait until i get you......... grrrrrrrrrrrrrrr

 

[visual]

Re: Whats wrong with E-Trade this morning

Initially I was unable to log on at all first thing this morning. I am able to log on now using the following url -

https://www.etradeaustralia.com.au/application/index.htm


The above url, however, is to their original site. I am still unable to log on using their new entry page. I have advised their customer assist staff of my difficuly and they have responded that I should set up my computer clock correctly so that it is same as their server clock. I replied to them that I am able to log on to their previous site address, which should suggest that our clocks are synchronised. And I have also told them that I check my pc clock against the time stamp on their responses, and they agree spot on.

I suspect that their tactical response team isn't as good as it has to be.

anon

LOL,
that a classical response from E trade.
And they sound so convinced themselves ,that it almost sounds true.

 

[ALFguy]

Re: Whats wrong with E-Trade this morning

It would appear the new site is back up

 

[herbaltech]

Re: Whats wrong with E-Trade this morning

I can't get in through either the old or new site, we should get Etrade to compensate us by giving us one or two months' free trading or we all go elsewhere.

 

[Shroomos]

Re: Whats wrong with E-Trade this morning

what do u guys think of MPJ? they have showing some movement the last few days.... may as well use downtime for something useful, its either this, or i spend some time stabbing myself in the face

 

[Shroomos]

Re: Whats wrong with E-Trade this morning

I can't get in through either the old or new site, we should get Etrade to compensate us by giving us one or two months' free trading or we all go elsewhere.

I asked them via e-mail if they will be ofeering free brokerage as compensation... all u can do is ask

 

[powerkoala]

Re: Whats wrong with E-Trade this morning

power failure ?
they said sorry.. it is a power failure problem.........
so funny... for a BIG COMPANY .... jeez... since when we have a power failure in australia ?

 

[theblip]

Re: Whats wrong with E-Trade this morning

server down because of power failure sounds pretty unprofessional to me... Shouldn't they have power backup up the wazoo... for something so important... unless that failed too

 

[mjp]

Re: Whats wrong with E-Trade this morning

Power still up and just managed to get an order thru, though it took 10+mins to be approved and go into the depth. May be quicker now?

Pro seems to be up again.

MJP

 

[It's Snake Pliskin]

Re: Whats wrong with E-Trade this morning

A simple solution would be to change brokers.

Or take legal action for lost opportunity, or failure to deliver services etc.

 

[theblip]

Re: Whats wrong with E-Trade this morning

A simple solution would be to change brokers.

Or take legal action for lost opportunity, or failure to deliver services etc.

Sensing that I will have problems convincing the courts that I should have compensation because I would have placed my largest trade ever on whichever trade made the most profit this morning, had I been able to, I will just settle for free brokerage!

 

[Narkov]

Re: Whats wrong with E-Trade this morning

Don't just email customer service - go direct to the top. I know I have.

Brett Spork
CEO E*Trade Australia
bretts@etrade.com.au
Phone: 0414 633 382