What's wrong with E-Trade this morning?

[GreatPig]

Re: Whats wrong with E-Trade this morning?

Was very slow for me just after opening, but seems okay now.

GP

 

[Happy]

Re: Whats wrong with E-Trade this morning?

Every day there is several thousand dollars difference between two pages of E*Trade pages in ‘Available to trade’.

Not to mention that they are both different to what I have in my private records.
I send an e-mail, I don’t get reply, but amount gets fixed, sometimes one page has N/A and the other is fixed.

Since it happens almost every day, I wander if anybody had similar problem and if managed to get it fixed permanently?

 

[powerkoala]

Re: Whats wrong with E-Trade this morning?

i just lost $4350 in my account balance,...
called them this morning...
they really screw up big time...
losing such important data due to yesterday accident...

 

[Basilisk]

Re: Whats wrong with E-Trade this morning?

Every day there is several thousand dollars difference between two pages of E*Trade pages in ‘Available to trade’.

Not to mention that they are both different to what I have in my private records.
I send an e-mail, I don’t get reply, but amount gets fixed, sometimes one page has N/A and the other is fixed.

Since it happens almost every day, I wander if anybody had similar problem and if managed to get it fixed permanently?

No Happy, never had that one. It seems to be real job to have problems taken seriously, especially by e-mail.

(I've had portfolio/market depth price discrepencies which I was continually assured had been fixed - over 5 days)

 

[Smurf1976]

Re: Whats wrong with E-Trade this morning?

I used to have stock shown in my portfolio that I didn't even own. The system only spat the dummy when I tried to sell those shares.

 

[powerkoala]

Re: Whats wrong with E-Trade this morning?

again, they make huge mistake by giving me extra $4050 in my account... woopiee...
what a nice day ....
jeez if problem like this keep happening, i wont trade anymore

 

[vicb]

Re: Whats wrong with E-Trade this morning?

Is etrade down again?
Is anybody else having trouble?

 

[Simmo]

Re: Whats wrong with E-Trade this morning?

I am able to get in this morning but running extremely slow 5 minutes to refresh


They need to get there act together soon, been very unreliable since the transfer

 

[vicb]

Re: Whats wrong with E-Trade this morning?

I have got a lot riding with Aoe (arrow energy) It was looking interesting before the market opened but now I can not get any info. It really is costing me big time!!!

 

[GreatPig]

Re: Whats wrong with E-Trade this morning?

At least over-trading won't be a problem, as it's simply not possible right now

GP

 

[Sean K]

Re: Whats wrong with E-Trade this morning?

This really is unacceptable. They've got till the end of the week before I go elsewhere.

 

[Sean K]

Re: Whats wrong with E-Trade this morning?

And the 'friendly customer assistant team' is engaged. I can't even call them to complain.

 

[visual]

Re: Whats wrong with E-Trade this morning

Don't just email customer service - go direct to the top. I know I have.

Brett Spork
CEO E*Trade Australia
bretts@etrade.com.au
Phone: 0414 633 382

Thanks,Narkov,
just emailed him.lets see!

 

[Happy]

Re: Whats wrong with E-Trade this morning?

I am able to get in this morning but running extremely slow 5 minutes to refresh

I must have got preferential treatment; my refreshing rate is between 2 and 3 minutes.

 

[GreatPig]

Re: Whats wrong with E-Trade this morning?

Here's me refreshing my price quotes...

(using Firefox)

GP

 

[Shroomos]

Re: Whats wrong with E-Trade this morning?

mine isnt working too bad, did any of you get compensation for the other day? did any of u ask?

 

[anon]

Re: Whats wrong with E-Trade this morning?

I seldom look at E-Trade's Homepage but looked at it this morning and saw this important information -


IMPORTANT NOTICE

Website Redirection

Based on feedback from customers concerning the speed of our new website you have been automatically redirected to our previous website.

Over the last few weeks we have invested heavily in our systems to ensure the new website meets your expectations and we will have these changes implemented in the coming weeks. We will inform you when these improvements are complete.

While these changes are being implemented please use this website to trade and access all your usual features and account information.

We appreciate your patience during this period.



Yesterday I posted a nonsense reply from etrade to my complaint re logging on to their new site. I complained again and this time I got an answer which is much more to the point. They suggested that custemers connected through D-Link ADSL may experience problems which may be corrected by updating firmware on the modem.

I use D-Link ADSL and will contact D-link technical support on 1300 766 868 (Aust) or 0800 900 900 (NZ). Meanwhile I'll keep on logging on to their previous site.


I've logged on twice to their previous site this morning and hadn't experienced any major delays. Hope it doesn't go bad later on.

anon

 

[powerkoala]

Re: Whats wrong with E-Trade this morning?

what should we do?
complaints and just complaints in here won't help fix anything.
keep calling them still no improvement in their services.
changing broker is last effort??
any idea guys?

 

[hypnotic]

Re: Whats wrong with E-Trade this morning?

I still can't log onto the account...

What is going on with E-trade.

This is pathetic.

Just no more lame excuses with power outage or whatever... they are just not coping with the increase in users. I think their head is too big for the hat they got.



Hypnotic

 

[vicb]

Re: Whats wrong with E-Trade this morning?

I have not been able to get on since 9.50 this morning. Have not a clue whats going on with my account. I do have a fair amount of money sitting in my etrade account and it really is a joke that I have no idea how I am going.
I really needed to see what was going on with AOE. last I heard it had hit 76c and was now down to 72c.
This is a joke!!!!!!!!!!!