What's wrong with E-Trade this morning?

[visual]

Re: Whats wrong with E-Trade this morning

This might be a silly question,I know we can`t access the site but are they able to still carry on with their duties,for example if you have an open trade will that go through

 

[GreatPig]

Re: Whats wrong with E-Trade this morning

In response to the thread title, I'd suggest that asking what's right with Etrade this morning might be a shorter answer :

GP

 

[deftfear]

Re: Whats wrong with E-Trade this morning

The new etrade site is opening now, but I can't login....maybe they are getting close to fixing it

 

[Wysiwyg]

Re: Whats wrong with E-Trade this morning

Anyone know what's happening on the market this morning???

$10 says that most of the peeved will dump when system up again. :whip

 

[JoshyJ]

Re: Whats wrong with E-Trade this morning

Well at the moment i feel like it my stock went down 10% while im here helpless.

 

[brerwallabi]

Re: Whats wrong with E-Trade this morning

No answer on the phone, so I have just sent them an email demanding that they now supply me with at least 24 free trades.
Etrade was really no trouble till this HSBC merger and they gave all you guys free trades to join.
Lets see if they bother to answer.

I will spend the next few hours researching an alternative to etrade as I am not putting up with this.
The lack of communication is pathetic, they should release something on the ASX or post on forums like this.

ETrade_Australia@etrade.com.au

 

[ALFguy]

Re: Whats wrong with E-Trade this morning

This is shocking! Still down!

They can't even put a notice up to inform ppl of the problem or likelt down time etc.

 

[deftfear]

Re: Whats wrong with E-Trade this morning

They should be sending an email to all etrade customers letting them know they are having problems, it can't be that hard for them to do.

 

[sails]

Re: Whats wrong with E-Trade this morning

Anyone know what's happening on the market this morning???

Kennas, the XJO is down 22.8 points at the moment. Is there any shares in particular I can look up for you?

 

[mjp]

Re: Whats wrong with E-Trade this morning

In their defense E*Trade have been highly reliable until you HSBC guys came along!

But agreed this is one heck of a botch-up on their part. Given their past performance and what i have read about the lousy performance of other brokers I may be prepared to give them a shot to put things right again. but they'll need to convince me that some pretty significant management changes have been made.

For plan B - who's your recommended alternate broker for online trading?

Cheers

 

[Sir Burr]

Re: Whats wrong with E-Trade this morning

I will spend the next few hours researching an alternative to etrade as I am not putting up with this.

Here's a start:

http://www.infochoice.com.au/investment/onlinebroking/

SB

 

[ALFguy]

Re: Whats wrong with E-Trade this morning

No answer on the phone, so I have just sent them an email demanding that they now supply me with at least 24 free trades.
Etrade was really no trouble till this HSBC merger and they gave all you guys free trades to join.
Lets see if they bother to answer.


ETrade_Australia@etrade.com.au

Thanks brerwallabi, was looking for an email addy. Have sent my own, less than polite email.

 

[Prospector]

Re: Whats wrong with E-Trade this morning

This is exactly what happened to us NAB online traders around Christmas time and it took 2 months to get it up reliably (at least I hope so )
At the time I opened an account with ETrade but never used it.

NAB provided no compensation at all! What really peeved me was that it was as though they hadnt planned for the amount of activity they would get and their servers couldnt cope with normal business. Stupid banks.

 

[NettAssets]

Re: Whats wrong with E-Trade this morning

They should be sending an email to all etrade customers letting them know they are having problems, it can't be that hard for them to do.

Thats absolutely a no-no in these situations.
Why would you want all the extra tyre kickers trying to log on to see whats wrong.
They should have a short pre-recorded message on the first phone index saying they are aware of the problem so that the lines are not tied up for those wanting to trade.
John

both my option trades I was going to watch for an exit this morning are now at 50% of yesterday's close. my plan now calls for a computer shutdown, a stiff scotch and go and prune the roses and take it all out on the aphids.

 

[powerkoala]

Re: Whats wrong with E-Trade this morning

Sent them faces on email
ask for compensation.
maybe we all should bombard their server to make it down for good :

 

[Mouse]

Re: Whats wrong with E-Trade this morning

It's slowly coming online for me.

cheers
Mouse

 

[Basilisk]

Re: Whats wrong with E-Trade this morning

No answer on the phone, so I have just sent them an email demanding that they now supply me with at least 24 free trades.
Etrade was really no trouble till this HSBC merger and they gave all you guys free trades to join.
Lets see if they bother to answer.

I will spend the next few hours researching an alternative to etrade as I am not putting up with this.
The lack of communication is pathetic, they should release something on the ASX or post on forums like this.

ETrade_Australia@etrade.com.au

Goodluck with your email. I dont think they even read them.

I e-mailed them once to ask why management fees had been duplicated on my account.

I got a stock answer back (quoting my enquiry) explaining the difference between Managed Funds and normal shares. :freak3:

After two more emails, they finally acknowledged the problem and fixed it.

 

[Shroomos]

Re: Whats wrong with E-Trade this morning

e-trade are crap raaaaaaa

 

[mjp]

Re: Whats wrong with E-Trade this morning

Thanks Sir B.

The old site seems to be up again now - I've logged into Power.

 

[powerkoala]

Re: Whats wrong with E-Trade this morning

what a nice server they have....
the old one running but won't accept me
the new one still down til ......???????
any idea when they will be up at all today ?