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- 14 February 2005
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1. Offer a more suitable engine, preferably a diesel. The whole concept of the 4.0 litre engine that Ford use is simply too far behind the times to be credible in 2012. Holden does have a new engine and that's good, but Ford need to get their act together.People DO have the money to buy Australian cars; they just choose not to. It is comical to see a woman trying to put the weekly shopping in the back of a new Hilux, a car more expensive to buy, more expensive to maintain and service, and which uses a more expensive fuel than a bread-and-butter Falcodore that would be eminently more suitable and provide far greater value for money. The local car industry has been talked down too much; the products made here are actually quite good but suffer from the perception that they do not provide value for money. In fact they are very economical to run and maintain for what they are - and for what they are capable of.
2. 5 year / 100,000 km warranty as standard. No excuse for anything less than that.
3. Fix the dud brakes on the Fords. Not sure if it's still an issue now but a few years ago we had a Falcon at work (I drove it 95% of the time and I'm no rev head) which needed the brakes attending to after less than 50,000 km which is truly ridiculous. Never had trouble like that with Japanese cars.
4. Door locks also need fixing. There have been models where if you operate both the interior and exterior door opener at the same time (easily possible if you have children) then it actually breaks the lock mechanism and the door can't be kept closed (car needs towing). That should have been a recall.
5. It took several months to replace the diff in a car that was still under warranty. I'm in Hobart, the factory is in Victoria and this was a warranty job being looked after by the Ford dealer. I'd have thought it would be next day replacement or at most a week.
I'm in favour of retaining the Australian car industry but I won't deny that Ford and Holden both have some issues to sort out with their product and after sales service. Toyota are very much ahead of them.