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Was anyone trading currency futures or any futures around 3pm today? any problems with you execution?
Wont bore you too much with the details, but I had some problems with my broker with orders not executing/cancelling and when I called them up to go flat/cancel pendings they couldn't do it because I was flat on their screen. Turns out I wasn't flat and it cost me money. They are blaming a "problem with the world wide web"
Anyone else have issues? Would I have the right to claim the cost back from my broker here?
I only trade bucket shops, but that sounds pretty dodgy Hav .... Who are you with??
Edit to add, my internet was working fine with other stuff, so problem was not with my PC or internet, when i tried to open up the second platform the first few times it told me it couldn't contact their server.
Was anyone trading currency futures or any futures around 3pm today? any problems with you execution?
Wont bore you too much with the details, but I had some problems with my broker with orders not executing/cancelling and when I called them up to go flat/cancel pendings they couldn't do it because I was flat on their screen. Turns out I wasn't flat and it cost me money. They are blaming a "problem with the world wide web"
Anyone else have issues? Would I have the right to claim the cost back from my broker here?
. (i had pressed cancel all orders when they didn't work hoping not to have random orders just appearing minutes later on delay, obviously didn't work
Tech support tells me i am flat, I open another platform of the same account, one shows me flat other shows me in a position that could take my account in 75 ticks going against me. WTF do you do in that situation? Ended up getting out with a loss less than i had made for the day, but that was just lucky and the money although not much is still a decent amount to me.
Funny thing is this is a Chicago based futures broker, never had this problem with a bucket shop
Edit to add, my internet was working fine with other stuff, so problem was not with my PC or internet, when i tried to open up the second platform the first few times it told me it couldn't contact their server.
Not good. All points to their end.
Had a couple of similar issues a few years back with two separate bucket shops .... Both of them honoured the "problem" and reimbursed my account for losses ..... Not sure whether you'll get the same service from Chicago though ..... If they are not reasonable, you may need to talk with your feet Hav.
I am sure that I am not alone in wanting to hear of any further developments as broker issues are of interest and concern to many traders....
Anyway, will not block up this thread anymore with broker issues
And howz the gap on the Seng Index..........
Only 100 points in an instant... :1zhelp:
You reckon you can make a living just trading the PMI once a month?
You reckon you can make a living just trading the PMI once a month?
snooze fest today
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