Interactive Brokers Troubleshooting

[SuperGlue]

Sam,

Try cleaning your temp folder.

C:\Documents and Settings\mycomputer\Local Settings\Temp

and IE temporary files, under "Internet Options". This always works for me

 

[CanOz]

I've put it back on System managed or whatever it is, rather than custom. Re-installed TWS and Java, de-fragmented HD, and it SEEMS to be going ok for now, still a bit slow sometimes, how do I clear cache etc?

It depends on what browser you use but most allow you to 'clear' unwanted internet files through the tools option. this is the cache that holds some browsing files.

CanOz

 

[ThingyMajiggy]

Sam,

Try cleaning your temp folder.

C:\Documents and Settings\mycomputer\Local Settings\Temp

and IE temporary files, under "Internet Options". This always works for me

It depends on what browser you use but most allow you to 'clear' unwanted internet files through the tools option. this is the cache that holds some browsing files.

CanOz

Alright I'll give these a go, thanks a million for the help guys

 

[CanOz]

Alright I'll give these a go, thanks a million for the help guys

As far as i know Temp and cache are one and the same. Good luck Sam.

CanOz

 

[johenmo]

You will find some files still lurk around after clearing these. There are programs like paragon that clear the rest out. I set the cache size down in size and clear it every time I finish.

And if you have Vista then upgrade to Windows 7. Vista is a dog and needs 2 GB RAM MINIMUM (so my professional tecchie friends tell me) & don't expect wonders at that amount. XP is fine. Am now using firefox, which seems to be better than IE. A separate graphics card may help. The next one will have a separate garphics card.

 

[tetranomad]

My accountant has asked for a letter or other signed evidence from IB to show that:

1) the Holdings listed on my activity statement are true and correct as at 30 June 2009 or an actual holding statement; and

2) confirmation that IB systems are independently audited.

I have looked thoroughly over their website for this kind of info, but to no avail. I put in a ticket through the message center and they directed me to email salessupport@interactivebrokers.com, which I did, but they haven't replied yet.

Does anyone have any suggestions?

 

[CamKawa]

Does anyone have any suggestions?

Find another accountant.

 

[tetranomad]

Find another accountant.

The account is for an SMSF - the accountant is fine without these docs, but he says the auditor will want them, and the annual audit is compulsory.

 

[Trembling Hand]

My accountant has asked for a letter or other signed evidence from IB to show that:

Did he ask the same for you cash at the bank? Sounds like a typical bean counter - Tosser.

Did you have a look here.

http://individuals.interactivebrokers.com/en/general/about/ibgStrength.php

 

[ThingyMajiggy]

anyone having trouble with logging in to IB? I got disconnected and can't log back in

 

[Broadway]

anyone having trouble with logging in to IB? I got disconnected and can't log back in

yep my IB is screwed, had no usa data since 430.
never been so crappy.
just gotta wait i guess

 

[Broadway]

Has anyone got there IB running yet?
Mine's still down.
Just want to find out if its me or them, thx.

 

[Market Sniper]

Hi Guys

Ive been out but just got back and IB seems ok to me.

What version are you using??

 

[Broadway]

Hi Guys

Ive been out but just got back and IB seems ok to me.

What version are you using??

latest. whatever number that is.
hit the 'check for upgrades ' button, it said i was running the latest.
Are you in Australia Michael?

 

[SilverRanger]

latest. whatever number that is.
hit the 'check for upgrades ' button, it said i was running the latest.
Are you in Australia Michael?

Just logged in without any problem or data issue. If it still doesn't work for you, you might want to try your luck with their webtrader

 

[Market Sniper]

yes, mine had been running all day with no know issues.

 

[squad_1881]

Has anyone got there IB running yet?
Mine's still down.
Just want to find out if its me or them, thx.

I figured out that it is related with ISP not IB, just had a chat with IB and they said that my ISP can not connect their server. I am user of Dodo.

 

[Broadway]

I figured out that it is related with ISP not IB, just had a chat with IB and they said that my ISP can not connect their server. I am user of Dodo.

yep, just spoke to IB and bigpond(myisp) and the issue is with bigpond server not being able to connect to some sites overseas.IB is normal, its bigpond screwing it up. They say I just have to wait till fixed, no time given.
I was really looking forward to seeing how tonights action played out, given the rates news. Thought there might be some nice volatility in europe.

 

[ThingyMajiggy]

yep, just spoke to IB and bigpond(myisp) and the issue is with bigpond server not being able to connect to some sites overseas.IB is normal, its bigpond screwing it up. They say I just have to wait till fixed, no time given.
I was really looking forward to seeing how tonights action played out, given the rates news. Thought there might be some nice volatility in europe.

Still can't get on here either. Kinda weird that we're all having problems, yet its all our own ISPs

 

[Nero64]

Do I need to subscribe to market data in order to see market depth and do stock scanning in trader workstation.