Not that the customer service has been good for me, but overall I haven't had any issues getting my money back.
What's the deal? Just taking too long?
Normally when I withdraw it says it will "be dealt with within 2 business days"...but usually I have the funds before that deadline.
My account name is a custom name, not my full name. Thats the hitch apparently. I just think they like to stall.
I don't like FP at all. Could have told you they are dodgy. skc I mentioned to you my issues re FP a while back.
IG - awesome. Never had an issue. Customer service A++
I guess you weren't lucky enough to talk their junior staffs, one famously told me that I can't put trades through during market auction through their web platform and need to call them to do so, brilliant.
Thanks VS, SKC, GB and SR for your further input. It seems that FP might possibly merit my further consideration.Here comes one very happy FP customer, definitely the best out of the ones I use.
I too have recently withdrew fund from them and all it took was 1 email (as I have withdrew before and this time to the same account). I got my funds the next day.
I guess you weren't lucky enough to talk their junior staffs, one famously told me that I can't put trades through during market auction through their web platform and need to call them to do so, brilliant.
I'm now with IG Markets and FXCM. I still have an account with FP Markets but i am having difficulty getting my funds returned. They really don't like giving the money back do they??? I wonder why, do they have some policy where you must retain the clients funds for as long as possible no matter what?
When i had an account with IG in the past, it was very simple to get the funds back. Same as IB, just withdrawel the funds. You have to wonder what motivates a broker to want to be difficult in refunding clients money....really drives me crazy.:frown:
I'm not happy with FP Markets and i will not be recommending them to anyone.
6 months passed I've officially moved from FP to Invast and Saxo.
While I have no complain about FP, they are now unable to keep up with other brokers in terms of commission.
Saxo now has 5 bp for a number of exchanges (https://au.saxomarkets.com/Documents/Saxo_Equity_Active_Trader.pdf) and I also got a good deal with Invast. Invast is using Iress as well and they have similar margin rates, so they are a good replacement of FP if you are commission focused. While Saxo has no question the lowest brokerage in US, UK and Japan markets.
The other consideration is that Saxo seems to have min charge for all markets, so unless this is negotiated off, it is not friendly for scaling in/out in smaller lots.I never considered Saxo because it was a private bank somewhere in Europe. It's completely opaque as to the counterparty risk.
Interesting... I'd thought FP would match Invast's rates.
Is Invast listed in Japan somewhere? Are you watching their news to manage your counterparty risk?
I never considered Saxo because it was a private bank somewhere in Europe. It's completely opaque as to the counterparty risk.
The other consideration is that Saxo seems to have min charge for all markets, so unless this is negotiated off, it is not friendly for scaling in/out in smaller lots.
Not recommending anyone but I've had no trouble with IG.Looking at getting back into CFDs. New system and trading plan to try out.
Anyone else on the block worth trying? I have used IG Markets and CMC Markets in the past. Used them years ago so not sure if they are still good or not.
Cheers
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