What's wrong with E-Trade this morning?

[Happy]

Re: Whats wrong with E-Trade this morning?

Today under $20k vanished from my account, sent them e-mail, got to see all funds back, but no reply, and E-site was very slow between 9:30 and 10.

I’ll wear it for a while longer, then I’ll compile all unanswered e-mails and send one big one and see what happens.

On second thought, why bother, funds just pretend disappear, it is only a nuisance especially when I want to create buy order and get -insufficient funds- message.

I would hate to argue with E-not much trade-people if I miss out on lower level entry, as I am sure that they will do anything not to come with compensation.

 

[scranch]

Re: Whats wrong with E-Trade this morning?

I found directshares/etrade slow to refresh,just before 10.30 my portfolio was showing loss of $1200.00.When I searched for it WOW was showing as last sale of a bit over $16.00,down from over $20.00.I refreshed and came up eith the same.When I went to my rebadged sanford site WOW was showing at over $20.50.
I thought all prices would come via asx,how could it be almost $4.00 lower.
Brian

 

[Happy]

Re: Whats wrong with E-Trade this morning?

What is E*Trade e-mail policy?

I don’t seem to get any answers.
Is it only me, or it is their policy not to answer e-mails.

I just hate to wait on the phone, if things don’t change might have to do just that.

 

[powerkoala]

Re: Whats wrong with E-Trade this morning?

Happy,
i dont think they will ever reply your email.
just called them again today... explaining that they give me TOO MUCH money in my account balances.
yet they still believe i am wrong and they are right.
until i ask them again to check with IT department for server problem.
after that, they say sorry for the trouble [2x already], and will fix it at night.
maybe i should use their money and run away???

 

[swingstar]

Re: Whats wrong with E-Trade this morning?

I think ANZ have a separate email support service, so if you're with ANZ make sure you use their address. They're usually very responsive. Longest I've had to wait is two or so days, but I usually get a reply within the same day or next.

 

[CanOz]

Re: Whats wrong with E-Trade this morning?

What is E*Trade e-mail policy?

I don’t seem to get any answers.
Is it only me, or it is their policy not to answer e-mails.

I just hate to wait on the phone, if things don’t change might have to do just that.

I've never had any problems with them (support) replying to my email.

Cheers,

 

[Nicks]

Re: Whats wrong with E-Trade this morning?

Happy,
i dont think they will ever reply your email.
just called them again today... explaining that they give me TOO MUCH money in my account balances.
yet they still believe i am wrong and they are right.
until i ask them again to check with IT department for server problem.
after that, they say sorry for the trouble [2x already], and will fix it at night.
maybe i should use their money and run away???

TAKE THE MONEY AND RUN!

Seriously, etrade are having some major problems at the moment.

 

[Happy]

Re: Whats wrong with E-Trade this morning?

TAKE THE MONEY AND RUN!

Seriously, etrade are having some major problems at the moment.

But if HSBC is my bank and officially I am shares owner surely even if E* goes under, it should only affect me marginally.

That I will not be able to trade for a while, but I understand that otherwise my funds are not under threat.

 

[GreatPig]

Re: Whats wrong with E-Trade this morning?

surely even if E* goes under, it should only affect me marginally.

I think Nicks meant server problems, not business problems

Standard Etrade accounts use ANZ bank accounts, so I don't think it would be any different to HSBC accounts.

Cheers,
GP

 

[powerkoala]

Re: Whats wrong with E-Trade this morning?

Well, it is a server problem for E trade site.
But once you use the money to buy shares, you will be charged overdraft from HSBC side coz you don't have enough money there.
The annoying problem is you have to track every cent you have for trading coz you know their system is screw up.

 

[Happy]

Re: Whats wrong with E-Trade this morning?

The annoying problem is you have to track every cent you have for trading coz you know their system is screw up.

Yea, became an accountant and account for every cent, might help in dementia delay, so not all bad news

 

[powerkoala]

Re: Whats wrong with E-Trade this morning?

If they believe us straight away is ok...
the hard one is to convince them that their server is screw up...
ah well, at least we have something to do everytime we trade

 

[visual]

Re: Whats wrong with E-Trade this morning?

even as I type I have some-else account open on my computer,of course etrade has me on hold until the next customer assistant becomes available.

 

[GreatPig]

Re: Whats wrong with E-Trade this morning?

Hmm... I've just logged in and now for every quote I ask for I get "Unable to find any code with that description".

Good one. Now it doesn't even understand the ASX stock codes.

GP

 

[GreatPig]

Re: Whats wrong with E-Trade this morning?

Okay, fixed now.

GP

 

[Happy]

Re: Whats wrong with E-Trade this morning?

I have had a little scare for 15 minutes that I couldn’t amend or place orders, but was OK 15 minutes before 10, therefore I managed to do everything I wanted.

Yet makes me nervous will it be the same next Monday?

 

[brerwallabi]

Re: Whats wrong with E-Trade this morning?

Looks like they fixed it finally, new site working and my trigger price stop/loss has changed from last Friday hoorah.
About time etrade.

 

[powerkoala]

Re: Whats wrong with E-Trade this morning?

currently just using power etrade.
working fast n without problem.
same webiress as hsbc.
hope no more error again.

 

[GreatPig]

Re: Whats wrong with E-Trade this morning?

I'm still having a few problems with the main platform.

- When I refresh or select a market depth quote, it sometimes instead shows a simple quote with the type drop-down list beside the stock code empty. To show market depth I then have to select the market depth tab below that.

- When I change from one watchlist to another, it often just redisplays the first watchlist again, so that I have to repeat the operation to display the new one.

- If I have an order or modification sitting there waiting to preview or send and leave it for more than a few seconds (not sure of exact time), when I then go to preview or send it, it simply wipes my state and presents me with an empty new order screen. Once again I then have to repeat the operation to do it.

These last two may be symptoms of the same problem, but they are annoying.

This morning I missed getting a buy order in in time due to losing my order and having to re-enter it. By the time I did that, and waited and waited for it to go through, the price had moved up a couple of percent.

GP

 

[Happy]

Re: Whats wrong with E-Trade this morning?

I noticed that for different screens open or repeat themselves after I clicked on something else.

Looks that there is some recognition problem on the other end.


I also have other little problem, which I caused myself.
When I ask for specific stock there is help screen popping up and despite of me being extra careful not to make any mistakes as this screen remembers everything, unfortunately I made few errors like single letter stock or two letter stock or stock that don’t even exist.

I wander if somebody knows how can I erase this and start fresh again.
There are stocks that I don’t want to look at any more, and I wouldn’t like list to be too long either.