What's wrong with E-Trade this morning?

[Space Cadet]

Re: Whats wrong with E-Trade this morning?

GP

They probably were able to revesre the order because the buyer agreed to it.

But if a buyer buys a parcel in good faith and the share price subsequently jumps then he/she might not agree. And in that case, if neither participating broker(s) in the transaction accept liability then I assume the buck would eventually stop with the seller because he/she sold shares without checking first that they actually owned them.

Imo it's a similar situation to when a bank discovers they accidentally deposited additional funds into a customers account. The customer will eventually have to pay it back if they spent it.

 

[GreatPig]

Re: Whats wrong with E-Trade this morning?

Quite probably, but in my case I was actually rather confused about how many shares I was supposed to have in the first place. The split ratio wasn't well noted anywhere at the time, and the MYP price was dropping and I just wanted to get rid of them.

A case of shoot first and ask questions later

GP

 

[woodrel]

Re: Whats wrong with E-Trade this morning?

A case of shoot first and ask questions later

GP

Amen GP. In this game anyway.
Woodrel.

 

[scranch]

Re: Whats wrong with E-Trade this morning?

Had a stop loss on ARQ at 1.485,got 2 emails,one saying my order had been placed in the market @ 1.465,the other saying they had sold @ 1.48.
I can understand the 1.48,but not sure about the 1.465.
The main problem I have at the moment is the fact I can't get the contract note to print.Have tried two printers with the same result,a few clicks then 2 blank sheets of paper shoot out.
Have opened another pdf file and it prints alright.
Think I'll just leave things as they are with etrade/sharesdirect,not costing anything to keep the a/c open,but will open another a/c with someone else.Probably need a back up,but it was convenient to let them direct debit/credit my st george a/c.
Can get an a/c at halifax at a good rate plus a reasonable interest on funds deposited,will have to find out if you can buy and sell shares or if it is more geared towards cfds and options.
Brian

 

[Sir Burr]

Re: Whats wrong with E-Trade this morning?

Hi,

This morning I thought I had enough money in my account for another trade. When I checked out my account details I found that I didn't have enough at all!

I logged onto my HSBC account and found that E*Trade had doubled debited me for a trade.

I rang them up and the fellow said they do not have access to HSBC account details and he would call them. 15mins later my account was corrected. That was fantastic, really quick!

Anyway, just a little tip to keep an eye on your account.

BTW I find the E*Trade Account Information tab confusing compared to HSBC's. Anyone else?

SB

 

[Julia]

Re: Whats wrong with E-Trade this morning?

Just a warning to anyone who might be getting excited about the amount shown on the Portfolio page as increase from yesterday. They are having problems at E-trade again, and this amount is not guaranteed to be correct.

Mine, for example, showed a gain of about $3000 more than it should.

Julia

 

[Happy]

Re: Whats wrong with E-Trade this morning?

Mine gone up more than $10,000 refresh button didn't help, lucky I keep private notes.

 

[Julia]

Re: Whats wrong with E-Trade this morning?

Mine gone up more than $10,000 refresh button didn't help, lucky I keep private notes.

Happy, what sort of private notes do you keep which gives you at a glance which stocks have gone up or down and by how much? To actually work that out, I'd have to check on the Quotes and Research page for each stock.

I think we should be able to believe what the Portfolio screen tells us, for heaven's sake. I only realised there was a problem when I saw what appeared to be an unreasonable increase over yesterday and checked the Account Services page, where the total since yesterday had moved up significantly less.

Phoned them again this afternoon and was told yes, it's an ongoing problem.
Don't expect any prices or totals on the Portfolio page to be accurate.
Totals on Account Services page are correct. If you want to know the variation on a stock from yesterday, then you have to individually enter it on the Quotes and Research page!

What are other E-trade customers finding?

Other than doing some tedious calculations, how else do any of you check whether E-trade's figures are correct?

I'm feeling very very annoyed about this but the thought of all the upheaval in changing brokers is offputting.

Julia

 

[Happy]

Re: Whats wrong with E-Trade this morning?

Sorry Julia misunderstood you, my worry is trading cash reserve.

I have spreadsheet, and I enter what I have, deduct if I place order and add if I sell.

 

[Julia]

Re: Whats wrong with E-Trade this morning?

Sorry Julia misunderstood you, my worry is trading cash reserve.

I have spreadsheet, and I enter what I have, deduct if I place order and add if I sell.

OK, Happy.
The difficulty I'm having is that E-trade are actually telling me I can't believe the amounts shown on my Portfolio screen: not the amount up or down from yesterday, or the Total of whole portfolio up or down from yesterday.

I'd really appreciate others' comments about whether they are having this problem.

With thanks.

Julia

 

[GreatPig]

Re: Whats wrong with E-Trade this morning?

I haven't noticed that, but I have had problems with Etrade showing the incorrect amount available for trading in my accounts section.

As I mentioned earlier, they froze my account for a few days because of some internal debiting problem of theirs, and a couple of days ago I got a call saying some other trade from a few days before hadn't debited properly and that I needed to reduce a buy order I had pending to make enough funds available for it.

Oh well, not long now and I won't have to worry about it too much again....

GP

 

[Julia]

Re: Whats wrong with E-Trade this morning?

I haven't noticed that, but I have had problems with Etrade showing the incorrect amount available for trading in my accounts section.

As I mentioned earlier, they froze my account for a few days because of some internal debiting problem of theirs, and a couple of days ago I got a call saying some other trade from a few days before hadn't debited properly and that I needed to reduce a buy order I had pending to make enough funds available for it.

Oh well, not long now and I won't have to worry about it too much again....

GP

You won't have to worry about it too much again???
Are you changing brokers, GP?

Julia

 

[brerwallabi]

Re: Whats wrong with E-Trade this morning?

Trailing stops are a mess some are right and some are wrong.
I have one stop that bears no relationship to any price over the last three trading days. Was not worried before because share was climbing rapidly but when I viewed etrade I could stand to lose thousands as stop is well below % set.
Guess I will ring them again and wait and then wait again for the supervisor who will tell me to cancel and try again.
How much can a brer bear.

 

[GreatPig]

Re: Whats wrong with E-Trade this morning?

Are you changing brokers, GP?

For my trading account, yes.

I'm moving it to NAB, mainly because that's where my bank accounts are.

GP

 

[rub92me]

Re: Whats wrong with E-Trade this morning?

OK, Happy.
The difficulty I'm having is that E-trade are actually telling me I can't believe the amounts shown on my Portfolio screen: not the amount up or down from yesterday, or the Total of whole portfolio up or down from yesterday.

I'd really appreciate others' comments about whether they are having this problem.

With thanks.

Julia

E-trade is telling you that the info they provide you can not be trusted? How difficult can it be to add or subtract numbers?? Pathetic is too nice a word for this bunch of jokers...

 

[Happy]

Re: Whats wrong with E-Trade this morning?

E-trade is telling you that the info they provide you can not be trusted? How difficult can it be to add or subtract numbers?? Pathetic is too nice a word for this bunch of jokers...

This is what I do on primitive spreadsheet; how come they cannot do it?

 

[Julia]

Re: Whats wrong with E-Trade this morning?

Here is copy of email I have just sent to Brett Spork, CEO.
Thanks to the ASF member who first put up his email address.
Will advise if reply is received.

Dear Brett Spork,

I don't go round sending emails to CEO's of companies unless I am feeling pretty upset and more than a little desperate.

You are undoubtedly a very busy man but part of that business is to ensure that your customers aren't sitting out here thinking that they'd change brokers in a heartbeat were it not for all the inconvenience.

When I finally manage to get through to your call centre staff - and that's a feat in itself (and don't expect an answer to your emails, dear customer) - they just tell me "oh, don't trust the information you see on your Portfolio Manager page - you have to look at Account Balances". Well, that just doesn't cut it, because the information on the Accounts page does not tell me how much up or down individual companies are from yesterday.

Two days ago, within the first hour of trade, my total in "Today's Change" on the Portfolio Manager was up about $6000 which was obviously wildly inaccurate with just a glance down the list of companies, and checking the Depth to see if the individual SP change was accurate. The total value of portfolio was also way different from what was shown on the Account Balances page.

This same problem persisted throughout yesterday. Phone calls to your service centre offered me the immense reassurance that "the IT people were aware of the problem".
and "someone from IT would phone me back". They did not.

Last night I did a manual calculation of my portfolio, tedious indeed. I actually had a gain of about $1200 LESS than E-trade told me.

Just what is the problem here? It wouldn't seem too difficult for IT experts to ensure the relatively simple calculations are correct.

I would appreciate your comments.



Julia

 

[rub92me]

Re: Whats wrong with E-Trade this morning?

Nice one Julia, with just the right balance of barely restrained outrage and desperation. Now let's see how the company spinners will turn this around. A few free trades perhaps and a bunch of flowers? :

 

[Basilisk]

Re: Whats wrong with E-Trade this morning?

Good luck Julia.

I got sick of emailing them . (I had the same problem as you got now some time back.) Different people over a few days apologizing and telling me different problems had been fixed - none of which was the one I emailed about.

I asked one guy I did manage to speak to that if he and the IT dept knew of the problem wouldn't an announcement of "some customers may be experiencing ..." on the relevant page save me phoning with the problem and him having to answer the call.

I don't know why they just cant do an audit of their databases and find out why they aren't talking to each other correctly.

Enough of their customers are trying to tell them.If they'd bother to take the time to listen to what we're saying instead of trying to fob us off with standard template responses.

 

[Rafa]

Re: Whats wrong with E-Trade this morning?

after selling a stock this morning, they refused to allow me to buy another (of lesser value)... apparently between them and st george the trade went missing!!!

after refreshing balances non stop for an hour, i finally had to ring them up... then was on hold for 45 mins or so... and do a manual phone trade... in total, about 2 hours later!

cost me about 1000 bucks all up as the SP went up in that time!