Westpac online broking crashes!

[springhill]

Working for me explod, wasn't initially, but it re-directed to another page which had all the different banking page options, and i clicked on Online Investing. Presto, it worked.

 

[explod]

Working for me explod, wasn't initially, but it re-directed to another page which had all the different banking page options, and i clicked on Online Investing. Presto, it worked.

Thanks springhill, it is back on now. Had tried various methods for about 30 minutes.

 

[pixel]

Are others also affected?

Important Information – Issues Placing Orders
Your request cannot be processed

Your account summary is currently unavailable

Can't see my portfolio, account, orders - all day since pre-Open;
e-mail remained unanswered.

"Not Happy, Jan!"

 

[springhill]

Are others also affected?



Can't see my portfolio, account, orders - all day since pre-Open;
e-mail remained unanswered.

"Not Happy, Jan!"

The only thing not working for me is announcements. Having to go to ASX website instead

 

[Des P]

Are others also affected?



Can't see my portfolio, account, orders - all day since pre-Open;
e-mail remained unanswered.

"Not Happy, Jan!"

Same hear emails unanswered (not Happy)
after today time to make a change
They have been scamming me since the GFC any way
Cheers
Des

 

[bigdog]

Westpac Investing is really struggling today - very very slow.

Perhaps the Melbourne team are on holidays!!

 

[pixel]

I hope they fix it quick smart, but looks increasingly unlikely :1zhelp:

 

[pixel]

Looks really serious - still offline

 

[burglar]

Looks really serious - still offline

"netwealth" online broking is offline too!

 

[pixel]

Looks really serious - still offline

new text: (my bolds)

Important Message
Tuesday, 3 February 2015

We are currently experiencing technical difficulties with some of our systems, impacting the ability to access or log in to the website. We are also currently unable to receive emails.

If you have an urgent request or trade instruction, please call us on 13 13 31 between 8:00am – 6:00pm and select option 1. Please note call wait times may be longer than normal.

We apologise for any inconvenience this may cause and thank you for your patience while we work to restore services to normal.

 

[pixel]

again today:

Unfortunately an error has occurred processing your request

Please return to the home page.

Your reference number for this issue is: e0a4fafa-74a9-4049-a763-156d17cb4a1a.

If you continue to experience difficulties please contact our helpdesk for further assistance.

:1zhelp:

 

[pixel]

again today: :1zhelp:

The above appears to have been caused by my Firefox.
Rather than waiting in the phone queue, I sent them an email. (An hour later, I still haven't received a response.)

Then I tried logging on from another computer - and that worked.
I recycled Firefox, and account details came up okay.

 

[Habakkuk]

The above appears to have been caused by my Firefox.
Rather than waiting in the phone queue, I sent them an email. (An hour later, I still haven't received a response.)

Then I tried logging on from another computer - and that worked.
I recycled Firefox, and account details came up okay.

I had the same thing happen this morning - everything stopped for about 5 minutes and then came back. I'm using standard Internet Explorer in Windows 8.1, not Firefox.

 

[UMike]

I had an issue also.

Woks fine now.

 

[pixel]

Thanks guys for confirming that it wasn't just my computer after all.

This morning, I also received a reply to my email. An apology, confirmation that some clients may have had similar issues, and the advice I should've phoned their Trading Desk instead of emailing.

Well, instead of listening to a robot telling me to press this for that etc, then listening forever to moozack, I rather send an email with a detailed attachment. That's done within a couple of minutes and I can attend to other things.

 

[pixel]

... and again today of all days :1zhelp:

 

[Bill M]

Yep, I got the same.

 

[pixel]

Yep, I got the same.

... and an hour into the Trading Day, it's still dead.
Not good enough, Aussie Mate! :1zhelp:

 

[Bill M]

... and an hour into the Trading Day, it's still dead.
Not good enough, Aussie Mate! :1zhelp:

It must be catastrophic, still not working 2 hours and 45 minutes in. Luckily I got a Commsec account I can use for quotes. Unbelievable in this day and age, no backups?

 

[newanimal]

finally... session half over. coulda been a disaster for some folks.