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- 14 February 2005
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Over the past few days I've flown the same route (in opposite directions) with both Jetstar (part of Qantas) and Virgin.
In short, I paid about the same fare each way. And yet the standard of service with Virgin is clearly much better than the robot-like Jetstar.
I'm literally about to book a flight to a different (domestic) location now. Yes, I'll check Virgin, Qantas and Jetstar to compare fares. But the only way you'll get me flying Qantas or Jetstar is if it's significantly cheaper than Virgin. If I'm going to get crap service then I'll only put up with it if it's saving me money.
If others reach the same conclusion, and if you regularly fly with different (domestic) airlines then sooner or later you will, then Virgin would seem to have substantially more pricing power than Qantas and especially Jetstar. Long term, surely that has to be a good thing for VBA I would think.
In short, I paid about the same fare each way. And yet the standard of service with Virgin is clearly much better than the robot-like Jetstar.
I'm literally about to book a flight to a different (domestic) location now. Yes, I'll check Virgin, Qantas and Jetstar to compare fares. But the only way you'll get me flying Qantas or Jetstar is if it's significantly cheaper than Virgin. If I'm going to get crap service then I'll only put up with it if it's saving me money.
If others reach the same conclusion, and if you regularly fly with different (domestic) airlines then sooner or later you will, then Virgin would seem to have substantially more pricing power than Qantas and especially Jetstar. Long term, surely that has to be a good thing for VBA I would think.