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QAN - Qantas Airways

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This not just QAN, but Virgin , Rex, and whoever else flies between Sydney and Melbourne.
From AFR
Flying between Sydney and Melbourne is generating more revenue than any other route in the world – almost double the level before the COVID-19 pandemic – despite a fall in the number of passengers travelling.

The route generated revenue of $US1.21 billion ($1.9 billion) in the first six months of this year, surpassing that from flights between New York’s John F. Kennedy airport and London’s Heathrow. That route was the most revenue-rich, followed by travel between Los Angeles and New York, in 2019.

In the first half of that year, before the pandemic, airlines generated $US611.5 million flying between Sydney and Melbourne, according to OAG, a data provider which is widely regarded as an industry standard. That would mean a 97 per cent rise in revenues between 2019 and 2023, despite a fall in passenger numbers of about 11 per cent between those periods.
Click to expand...

Gouging, there is no other way to put it.
Perhaps the guvmint could put a super profits tax on this route.
Mick
 
Seems that QAN just don't seem to get it.
After denying in Court and in front of senate estimates that it deliberately cancels flights to try to book other airlines out of slots, another player has come out and accused them of doing just that.
From Evil Murdoch Press
New Qantas CEO Vanessa Hudson has been accused of failing to live up to her promise to eliminate poor customer service, as flight cancellations continue on Australia’s most important business routes.
On-time performance data released this week showed 47 flights were cancelled by Qantas on Canberra-Sydney in October, or 10.1 per cent of flights.

Only Melbourne-Sydney fared worse, with 111 flight cancellations by Qantas in the month, or 12.1 per cent of services, amid ongoing accusations of slot hoarding by the airline.
The results were not isolated to October, with an average of 50 flights a month cancelled by Qantas on Canberra-Sydney since February.

In contrast, Virgin Australia scrapped an average of 10 flights a month on the route, a cancellation rate of around 4 per cent.

Canberra Airport CEO Stephen Byron said Qantas did not seem to be concerned about passengers flying between Australia’s capital and Sydney, and had not taken any effective steps to rectify the problem.
He said there was an “extremely poor level of reliability” on the route and passenger volumes had failed to recover from the pandemic. They remained 40 per cent below pre-Covid levels while other routes exceeded 2019 volumes.

“I would dream to have Adelaide’s cancellation rate, at 1.6 per cent,” Mr Byron said.

“I would even be delighted to have a rate of reliability commensurate with Albury (2.8 per cent).”

Ms Hudson promised to address customer pain points in September when she took over from Alan Joyce.

“The change in Qantas CEO has resulted in no change to customers having their flights cancelled between Canberra and Sydney,” Mr Byron said.

“Ms Hudson said ‘judge me on my actions’. Well, there has been no action or improvement. Essentially the same executive team at Qantas is delivering the same appalling service to customers.”
Click to expand...
Pissing off the Canberra bubble residents is not a wise move
He suggested Qantas scheduling flights to Sydney a mere 10 to 15 minutes apart, and then cancelling 10 per cent of services, was designed to maintain their slots at Australia’s biggest gateway.

Sydney Airport CEO Geoff Culbert has also accused Qantas of “over-filing for slots” and then cancelling multiple flights, to keep other airlines out of the gateway, or limit their access.

Slots are the time windows allocated to airlines in which to operate flights, with limited numbers available at Sydney Airport due to the hourly flight cap and evening curfew.

Qantas has consistently rejected claims of slot hoarding, insisting it intended to operate every flight as scheduled but was at the mercy of weather, air traffic control restrictions, crew availability and technical issues.
Click to expand...
Funny how the other airlines do not seem to have the same issues to such an extent.
Am I being too cynical?
Mick.
 
well the former CEO did feel he was the 'anointed one ' and could be no wrong ( even when he blatantly gouged customers several times over the decade )

maybe the others chose to risk insolvency rather than just flush reputations
 
mullokintyre said:
Seems that QAN just don't seem to get it.
After denying in Court and in front of senate estimates that it deliberately cancels flights to try to book other airlines out of slots, another player has come out and accused them of doing just that.
From Evil Murdoch Press

Pissing off the Canberra bubble residents is not a wise move

Funny how the other airlines do not seem to have the same issues to such an extent.
Am I being too cynical?
Mick.
Click to expand...
Not by half Mick. The bad smell/apple is still there just a different CEO
 
I don't agree with the headline sentiment but the context is getting there. Please keep going, Goyder

"$10m of Joyce’s bonus at risk in bid to appease investors".
 
And how sweet and delightful is revenge taken lukewarm.

Surely Qantas has not got any more dirt on its wings than we know. If there is Joe Aston formerly of the Australian Financial Review, AFR, will know. His new book is at the publishers.

1705927187904.png




gg
 
Criminal behaviour to hold up gates at the airport so competition airlines can't thrive, and a competitive market can't happen.
Anti competition laws should throw directors in jail. Throw vanessa in with that previous devious leprechaun.

www.afr.com

Qantas pays $120m to settle ghost flights case

Customers on cancelled flights will receive up to $450 in compensation after the airline admitted it misled travellers and agreed to pay $120 million to settle.
www.afr.com www.afr.com
 
How scummy can you get qantas?

I'd rather walk than ever use them again. Train, coach, boat, car, albatross... anything but qantass

www.afr.com

Qantas pays $120m to settle ghost flights case

Customers on cancelled flights will receive up to $450 in compensation after the airline admitted it misled travellers and agreed to pay $120 million to settle.
www.afr.com www.afr.com
 

OPINION​

Sorry, not sorry: Qantas perfects the art of the non-apology​

fcc6aececbad3fd952c2c73f24980f432eb04bd2.jpg

Joe Aston​

Columnist

www.smh.com.au

Sorry, not sorry: Qantas perfects the art of the non-apology

To suggest that the airline’s settlement over the ghost flights matter makes Qantas a trustworthy company is to be wilfully blind to its recent history.
www.smh.com.au www.smh.com.au

Behind a paywall, but Joe Aston's piece on the SMH this week sticks it to Qantas again.

Joe's book on Qantas coming out later this year will be a good read.
 
More bad news for Qantas,
I haven't used Qantas for years.

www.theage.com.au

Alarms will be sounding at Qantas, but not in the cockpit

It’s not as though Qantas can look at its latest result in the World Airline Awards and shrug its shoulders. Instead, it should roll up its sleeves.
www.theage.com.au www.theage.com.au

It seems that Qantas and its new chief executive, Vanessa Hudson, have been doing a lot of apologising lately. And so they should, with the latest World Airline Awards showing our national carrier’s decline from fifth in 2022, to 17th in 2023, to a new low of 24th in the latest results. When an airline descends that rapidly, alarms usually go off: not in the cockpit, in the boardroom.

The Skytrax World Airline Awards have been described as the Oscars of the aviation industry. So it’s not as though Qantas can look at this result and shrug its shoulders. Instead, it should roll up its sleeves.
 

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