Interactive Brokers Troubleshooting

[nomore4s]

yeah just read "Hong Kong clients may be experiencing loss of market data and/or routing capabilities at this time."

You are probably talking about the server reset which happens at around this time every day.

 

[borntosucceed]

Hi TWS kicked me out just before 4pm and now I am unable to login. Anyone else with this problem?

Is there server down or is there another server we can connect to?

Thomas

 

[nomore4s]

Thomas, refer to TH's post below

Just re read this.

You are connected to the wrong servers. For some reason every new account has a default connection to the US servers. But if you are trading Asia you should be connected as a primary exchange to Hong Kong. That way when they reset the US servers, currently at 4:00 pm Sydney, you are disconnected, including your stops!!!! Get in contact with them via a ticket in Acc management.

You are probably talking about the server reset which happens at around this time every day.

 

[borntosucceed]

Great thanks for this

 

[Market Sniper]

You are probably talking about the server reset which happens at around this time every day.

no its not the reset, ill logged off and then tried to log back in and wont let me. Went through to the page for system status/availability and this is the current status as quoted previously.

 

[Market Sniper]

status is no green and no issues - all should be good now.

 

[paulchow2k]

yeah just read "Hong Kong clients may be experiencing loss of market data and/or routing capabilities at this time."

down for 1/2 hr. Happens once or twice a year. All backup again.

Ice

 

[borntosucceed]

Thomas, refer to TH's post below

I am able to log back in again, once they resolved the HK issue, so I believe I am connected to the HK server. I have never experienced that they are dropping my stops at 4pm or b4 DST at 2pm, I do experience however some of their data feeds dropping for a couple of minute or so and then coming back online.

Anyway will still log a ticket to clarify.

 

[nomore4s]

I do experience however some of their data feeds dropping for a couple of minute or so and then coming back online.

That is the servers resetting.

 

[Trembling Hand]

I was having trouble with log ins around 3:30 to 4 and thats resolved now but there seems to be a problem accessing Asian data?

Anyone else?

 

[Nick29]

I can't load spi historical.

 

[Trembling Hand]

I can't load spi historical.

Yep looks like live data from asia is ok along with Euro & US both historical and live but no back fill for Asian data.

 

[nomore4s]

I was having trouble with log ins around 3:30 to 4 and thats resolved now but there seems to be a problem accessing Asian data?

Anyone else?

Looks to be okay here but did have it drop out about 3:22pm Syd time, just before HK morning session close.

Having trouble with backfills in Amibroker though.

 

[Nick29]

Trembling,

Re spi and other asian futures markets. Do you know if stop orders keep working when IB have these server issues? I think stop orders are simulated on IB's server and are not on the exchange. It's a bit freaky if we are exposed like that.

 

[Nick29]

I went looking on IB's site. Stop market orders for the SPI are simulated so I guess if IB's server goes down my stops go down as well.

 

[Trembling Hand]

I went looking on IB's site. Stop market orders for the SPI are simulated so I guess if IB's server goes down my stops go down as well.

Yeah mate. SPi orders are on the AUS server in sydney without a power back up

When Sydney had the power failures, think it was last year, some here took a nasty hit.

HSI stops worked fine during the arvo stuff .

historical back fill is now fixed.

 

[freebird54]

thanks for response, was ideally after a one stop shop but IB looks good for aussie investor 80% in global equities and not so good for aussie 80% domestic trading.Still, shorting aside, has the issue re franking credits raised a couple of years ago been addressed one way or the other to date?

Have been with them for years - worked out the franking credits easily from div info on the net - it is always a % of the div.

my acct loves their reports.

Shorting I agree but what about options - they work well.

 

[lost872]

Hi All,

I have just set up an acount with Interactive Brokers and cannot seem to find the bank details for me to move the cash to them, I have found these details:

Citibank
BSB: 242-000
SWIFT BIC Code: CITI AU 2X
Acct: 121229005


Just wondering if they are still the right details to use or not.

lost872

 

[captain black]

Hi All,

I have just set up an acount with Interactive Brokers and cannot seem to find the bank details for me to move the cash to them, I have found these details:

Citibank
BSB: 242-000
SWIFT BIC Code: CITI AU 2X
Acct: 121229005


Just wondering if they are still the right details to use or not.

lost872

Login to the Account Management page and fill out a deposit notification. All the details you need will be on the page once you submit the notification

 

[lost872]

And I just found that you have to select WIRE not BILL PAYMENT, my brain is just not working today.