Interactive Brokers Troubleshooting

skc · 4 June 2009

cutz said:
Yep,dividends are credited straight to your account.

No, you don't get a statement similar to what you're describing that breaks everything down, but the dividend does show up on your account statements and so does any tax that was deducted.

BTW, I think i know what's next, how are franking credits handled ? Something i'm not sure about, i'll have to discuss it with my accountant shortly.

Thanks cutz. With franking credits, they don't actually need handling, do they? I assume you get them back from the tax office rather than IB having anything to do with them, just like normal CHESS share holdings.

cutz · 4 June 2009

skc said:
Thanks cutz. With franking credits, they don't actually need handling, do they? I assume you get them back from the tax office rather than IB having anything to do with them, just like normal CHESS share holdings.

Yeah, i guess so.

Not too hard to work out i suppose, then just claim as you normally would, don't really need a statement highlighting the amount of franking.

Anyway, i really like the system they use, less stuff in the filing cabinet to keep track of.

AbundantIncome · 5 June 2009

cutz said:
Yeah, i guess so.

Not too hard to work out i suppose, then just claim as you normally would, don't really need a statement highlighting the amount of franking.

Anyway, i really like the system they use, less stuff in the filing cabinet to keep track of.

Not quite sure about the franking credits. I think we are not allowed to claim that without statements.

Please share what your Accountant says.

Cheers

cutz · 5 June 2009

AbundantIncome said:
Not quite sure about the franking credits. I think we are not allowed to claim that without statements.

Please share what your Accountant says.

Cheers

No worries mate,

It may not be for a while though.

ojm · 6 June 2009

I've just started using Interactive Brokers, and it seems you can't login to TWS on weekends. Is this always the case? I'd like to put my trades in on the weekend, instead of doing it Friday night.

On Sunday of last week, I was hoping to put my trades in, but it wouldn't login. Ended up having to get up a bit earlier before work on Monday to put them in, which I wasn't too impressed with.

Anyone able to give me a breakdown of when I can login on weekends?

cutz · 6 June 2009

ojm said:
Anyone able to give me a breakdown of when I can login on weekends?

These are the server availability times off the website>> 24 hours, Mon 00:20 – Fri 23:45 EST, Saturday Not available , Sunday Starting 12:00 EST, (Note EST=New York Time)

Found under Help & Contacts, System status.

MS+Tradesim · 10 June 2009

Anyone else had trouble executing through IB on ASX this arvo? I put in 4 orders. Only one executed, and that was after some time. The other 3 aren't even showing in the book?!

MS+Tradesim · 10 June 2009

MS+Tradesim said:
Anyone else had trouble executing through IB on ASX this arvo? I put in 4 orders. Only one executed, and that was after some time. The other 3 aren't even showing in the book?!

I called customer service. They said it's a known problem for some people some of the time and the programmers are looking into it.

paulchow2k · 11 June 2009

MS+Tradesim said:
I called customer service. They said it's a known problem for some people some of the time and the programmers are looking into it.

Guys,
FYI. They have implemented the dreaded ASX vetting limit a couple of days ago...

http://thinkminc.blogspot.com/2008/09/order-vetting-on-asx.html

so good luck if you are a break out trader. Anything over 10% requires someone to Vet the system.

skc · 12 June 2009

paulchow2k said:
Guys,
FYI. They have implemented the dreaded ASX vetting limit a couple of days ago...

http://thinkminc.blogspot.com/2008/09/order-vetting-on-asx.html

so good luck if you are a break out trader. Anything over 10% requires someone to Vet the system.

I entered an order to buy limit at the openning auction this morning, but got a message today to cap my order at a price that was 0.2c below yesterday's close.

I have no idea how this came about. My order was only 2 cents above yesterday's close. And the order size was so tiny compared to all the orders already sitting in the book.

Just don't get it.

On a side note, I have some share holding with Westpac that I like to transfer to IB. Has anyone done that recently and would such transfer constitute a Capital Gains Tax event?

cutz · 12 June 2009

skc said:
On a side note, I have some share holding with Westpac that I like to transfer to IB. Has anyone done that recently and would such transfer constitute a Capital Gains Tax event?

Hi,

I've only ever transfered shares into IB by crossing them on the market to avoid delays, when i spoke to my accountant about this, even though they were my stocks crossing between brokerages/or done at the same price a contract note was generated so this constitutes a CGT event.

Bit of a grey area so i guess DYOR.

skc · 12 June 2009

cutz said:
Hi,

I've only ever transfered shares into IB by crossing them on the market to avoid delays, when i spoke to my accountant about this, even though they were my stocks crossing between brokerages/or done at the same price a contract note was generated so this constitutes a CGT event.

Bit of a grey area so i guess DYOR.

Thank cutz. I remeber you getting advanturous and doing so on market I have no doubt that is the same as other disposal.

Normally with CHESS type transfer it doesn't matter, but since IB is kind of non-CHESS, nominee type holding I wonder what the implications are. Will shoot them an email and see what response I get.

happymark · 12 June 2009

Firstly thanks to IB for great frequent trader pricing.
Next,
I have recently reuested the full $15,000 in shares offered for the capital raising by Macquarie Bank (MQG).

I finally only received $3,000 worth of shares and am told by IB that there was a scaleback! This cost me about $8,000 in profit.

Computershare and the media says there was no scaleback.
Is this likely to happen with any share offer that is given to my IB held shares???

jersey10 · 12 June 2009

Is anyone having problems getting charts from IB? I can get booktrader but when i try to open a chart it says no data is available

CamKawa · 12 June 2009

happymark said:
Computershare and the media says there was no scaleback.
Is this likely to happen with any share offer that is given to my IB held shares???

Dunno. I think Australia is just a small outpost for IB. Maybe this is a symptom of that?

jersey10 · 12 June 2009

jersey10 said:
Is anyone having problems getting charts from IB? I can get booktrader but when i try to open a chart it says no data is available

Crisis over. Closed it down and logged in again and no problems. Probably would've been a smart move to do that before posting on here

captain black · 12 June 2009

skc said:
I entered an order to buy limit at the openning auction this morning, but got a message today to cap my order at a price that was 0.2c below yesterday's close.

I have no idea how this came about. My order was only 2 cents above yesterday's close. And the order size was so tiny compared to all the orders already sitting in the book.

Just don't get it.

This is making it very difficult to participate in the Open and Closing auctions. I've been with IB for a few months now and liked their "straight through" service, but recently with this order vetting they're becoming worse than local brokers. I'd rather pay $25-$30/trade with a local broker and know my order will participate in the open and close rather than IB's $6 and miss out.

paulchow2k · 12 June 2009

It's a good old ASX requirement so IB just implemented it... Now if any stocks goes up by 10%, you'll have to ring IB...

Paul

skc said:
I entered an order to buy limit at the openning auction this morning, but got a message today to cap my order at a price that was 0.2c below yesterday's close.

I have no idea how this came about. My order was only 2 cents above yesterday's close. And the order size was so tiny compared to all the orders already sitting in the book.

Just don't get it.

On a side note, I have some share holding with Westpac that I like to transfer to IB. Has anyone done that recently and would such transfer constitute a Capital Gains Tax event?

wanky · 12 June 2009

for last couple of days i've tried to put buy limit orders in at end auction and theyre not getting filled Today i had a look on the pending page in TWS and status was blue "order is being held and monitored" . usually it would be green "the order is on the exchange". there was nothing unusual about the orders and one did go through so im stumped

CamKawa · 12 June 2009

wanky said:
for last couple of days i've tried to put buy limit orders in at end auction and theyre not getting filled Today i had a look on the pending page in TWS and status was blue "order is being held and monitored" . usually it would be green "the order is on the exchange". there was nothing unusual about the orders and one did go through so im stumped

Interesting. I have updated a STP LMT order with TWS and have the status go green, then after logging off/on again the order was blue. Why is this so?

Interactive Brokers Troubleshooting

skc

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cutz

AbundantIncome

cutz

ojm

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MS+Tradesim

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paulchow2k

skc

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cutz

skc

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happymark

jersey10

CamKawa

jersey10

captain black

paulchow2k

wanky

CamKawa

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