It's up again, just logged in.
Does anyone one else experience constant problems with Etrade?
I have been unable to access the website at all due to technical problems between Etrade and Telstra - I rang Etrade and was advised the issue has been on-going for 2 weeks and relates only to Telstra clients - maybe firewall? = they gave me an incident no 1398 which was the reference number from Telstra - but naturally after talking to robots and multiple Telstra humans in Phillipines and OZ, I was told Telstra does not use 4 digit reference numbers.
I rechecked with Etrade and confirmed the 1398 no was the one they were given. Chances of fixing problem in next couple of weeks will be minimal although I was told NSW was clients have been fixed ( how?).
Anyone else in same boat?
Does anyone one else experience constant problems with Etrade?
I have been unable to access the website at all due to technical problems between Etrade and Telstra - I rang Etrade and was advised the issue has been on-going for 2 weeks and relates only to Telstra clients - maybe firewall? = they gave me an incident no 1398 which was the reference number from Telstra - but naturally after talking to robots and multiple Telstra humans in Phillipines and OZ, I was told Telstra does not use 4 digit reference numbers.
I rechecked with Etrade and confirmed the 1398 no was the one they were given. Chances of fixing problem in next couple of weeks will be minimal although I was told NSW was clients have been fixed ( how?).
Anyone else in same boat?
I had a similar problem a few weeks ago but the problem was not confined to Etrade.
Just constant lack of access and drop outs.
Like you, I was told the problem was all due to Telstra's upgrading some hardware and there was nothing to be done but wait it out. After a week, during which time none of my neighbours was experiencing any problem, I went back to the ISP and insisted on speaking with a supervisor.
Turned out the problem was with my unstable modem. Absolutely nothing to do with TLS at all.
If you're not having a problem with any site other than Etrade, I'd be pushing Etrade to actually do something.
Good luck.
PS I'm not having any problem with Etrade.
Thanks Buck, it seemed strange that no-one else has mentioned it on this forum. Another forum is quite hot under the collar about it.
Thanks Buck, it seemed strange that no-one else has mentioned it on this forum. Another forum is quite hot under the collar about it.
I only have one stock still on this platform and just ignored it then, but it's down again today
:swear:
... don't know why I just didn't transfer it to the other platform.
I have Go Markets up atm and working fine as well as a number of other pages.Whiskers, sure it`s not your computer. I`m having no problems with E*TRADE today.
Clear cache.
However a message to their customers might be a good PR move rather a useless Christmas card and hoping we do business in 2012.
Agree totally!
I'm running fine again today.
Me too. Still unable to access Etrade website. Its driving me nuts.
I'm outide Australia at the moment. Can someone confirm that the site is currently accessible from within Australia?
Bintang, it`s working fine here, central coast New South Wales.
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