Commsec troubleshooting

[Oliver]

Hi guys, first post on here, should be an easy one to answer. I just sold some shares yesterday with Commsec, it still shows how the company is performing but has a nil balance on purchase price and available units. I sold them at a loss and was wondering if there is anyway i can find out the purchase price. I have been through all my statements and weirdly there isnt a purchase price on any of them, even though i have this information for other companies in my portfolio. Thanks in advance guys!!!!!!

 

[Bill M]

Hello and welcome to the forum.

Try this: Log into your Commsec account

Click Trading

Then click confirmations on the left side

In the window that opens up set the dates you want the confirmations for. I started at 1/01/2009 just for this exercise and all of my trades over the last 5 years came up.

If you bought it with another broker then it wont show up and you will need to chase it up with the previous broker or keep looking for the original paperwork/electronic buy email.

Good Luck.

 

[Papi]

Hello and welcome to the forum.

Try this: Log into your Commsec account

Click Trading

Then click confirmations on the left side

In the window that opens up set the dates you want the confirmations for. I started at 1/01/2009 just for this exercise and all of my trades over the last 5 years came up.

If you bought it with another broker then it wont show up and you will need to chase it up with the previous broker or keep looking for the original paperwork/electronic buy email.

Good Luck.

Hi guys. If you don't find your transaction after a five business days then you need to raise a flag. I sold 521 shares of AGG at $3.1 and held a 0 stock balance for 3-4 weeks in my Commsec account and they magically appeared back in my account this week with no explanation. AGG is now trading at $2.6. I'm waiting for an explanation. All cancelled transactions have been deleted from my Trading records as well.. This is not the first time I've had issues with CommSec. They purchased the wrong stock for me once at a significant loss and the order records were deleted again. Only the purchase transaction records remain. You can't win. I have had a TDAmeritrade account since 2000 with no issues and low transaction fees. I have two CommSec accounts and I intend to close them in January.

Good luck and keep you eye on these guys.

 

[peter2]

Please confirm if Commsec is down now (15:57 2/5/18)

 

[greggles]

Please confirm if Commsec is down now (15:57 2/5/18)

I'm not a client but the website is currently up for me. Perhaps a client can post and let you know if they can log in?

 

[peter2]

@greggles Thanks, I tried another route to their webpage and logged in OK and placed my buy order.
Some tech glitch froze me.

 

[kid hustlr]

P2 on occasion I see the bid and offer at the same price when the mkt is moving quickly. I haven't had trouble logging in today

Hope you got em on the close!

 

[peter2]

Logged in, but tech glitch froze me out when placing a buy order. Couldn't get past it, until I tried alt method of navigating to Commsec website. Everything back to normal and bought them in the closing auction.

 

[kid hustlr]

Logged in, but tech glitch froze me out when placing a buy order. Couldn't get past it, until I tried alt method of navigating to Commsec website. Everything back to normal and bought them in the closing auction.

I remember over the Trump election I placed a bid in an ETF (the market was down 4% and long term it always comes back right). Commsec then froze and I had no way of knowing if I had got my fill. It's a bit of a strange one as in this case I did get filled however if I had placed it again I assume I would have been double long?

The wonderful world of brokers

 

[qldfrog]

seems commsec is out of action and has been since this arvo.Are you affected Mr @Skate ?
really pathetic CBA: 2 major outages in 2 weeks, hours on end, so either DOS attack or sheer in competencies
It could be that electronic warfare I mentioned on a similar thread last week

 

[Sharkman]

commsec was fine the whole trading day today for me (i just use them to check live option prices to avoid paying IB market data fees)

though i'm never constantly refreshing it, i just check in at varying intervals, so it could've been down for a few mins without me noticing

 

[Smurf1976]

seems commsec is out of action and has been since this arvo.

Working for me.

 

[qldfrog]

Working for me.

I have direct link netbank to commsec and it was failing all yesterday.now working back.
Note that the initial logging to netbank worked for me yesterday vs last week.
I tried last night to connect directly to commsec with one account and it worked so probably was a netbank issue.
The try again later was not reassuring
Anyway, whatever it was is fixed.and so not a dos attack ,just incompetency
From CBA
From 2pm to midnight

 

[Garpal Gumnut]

I have direct link netbank to commsec and it was failing all yesterday.now working back.
Note that the initial logging to netbank worked for me yesterday vs last week.
I tried last night to connect directly to commsec with one account and it worked so probably was a netbank issue.
The try again later was not reassuring
Anyway, whatever it was is fixed.and so not a dos attack ,just incompetency
From CBA
From 2pm to midnight

View attachment 126555

I had problems with Commsec yesterday when buying, using my CDIA account.

I thought it was me!

Closed browser and reconnected and all went through.

gg

 

[qldfrog]

Working for me.

I have direct link netbank to commsec and it was failing all yesterday.now working back.
I tried last night to connect directly with one account and it worked so probably was a netbank issue.
The try again later was not reassuring
Anyway, whatever it was is fixed.and so not a dos attack ,just incompetency
From 2pm to midnight

I had problems with Commsec yesterday when buying, using my CDIA account.

I thought it was me!

Closed browser and reconnected and all went through.

gg

sadly,was probably related.Thanksfully, I do not rely on timing with my commsec portfolio.With their fees, I only buy for invesments: months/year;
I still believe CBA as a whole is doing a pathetic job IT wise; having an outage from 2PM to midnight, with business not able to process payments etc; It is usual failure for ATO platforms, but no surprise, but can not be accepted for CBA;
in 2021, in my view, a bank is a name (trust) and an IT platform;
Expect more of these in OZ as with IT outsourcing since the 200020210, we have pushed local IT resources away and closed university IT branches ->no new graduates and oldies like me are getting out: we have killed a whole generation of IT skills, and the whole country will pay dearly, from hackings to catastophic failures in all areas.There were warnings all along

 

[Garpal Gumnut]

I have direct link netbank to commsec and it was failing all yesterday.now working back.
I tried last night to connect directly with one account and it worked so probably was a netbank issue.
The try again later was not reassuring
Anyway, whatever it was is fixed.and so not a dos attack ,just incompetency
From 2pm to midnight

sadly,was probably related.Thanksfully, I do not rely on timing with my commsec portfolio.With their fees, I only buy for invesments: months/year;
I still believe CBA as a whole is doing a pathetic job IT wise; having an outage from 2PM to midnight, with business not able to process payments etc; It is usual failure for ATO platforms, but no surprise, but can not be accepted for CBA;
in 2021, in my view, a bank is a name (trust) and an IT platform;
Expect more of these in OZ as with IT outsourcing since the 200020210, we have pushed local IT resources away and closed university IT branches ->no new graduates and oldies like me are getting out: we have killed a whole generation of IT skills, and the whole country will pay dearly, from hackings to catastophic failures in all areas.There were warnings all along

I only use Commsec for long term trades as well, so it didn't make any difference.

It was unusual. I don't use Netbank directly but via Commsec also.

gg

 

[Sharkman]

i've been critical of offshoring practices like many others in the industry, i've personally had to fix bad code produced by offshore dev centres on numerous occasions when they've ended up causing system malfunctions, so i have first hand experience of what can happen. the common theme i've noticed over the years is that they tend to only code for what we term the "happy path", as soon as anything slightly unexpected happens, eg. an input in the wrong format, say a stray comma or line break, their program crashes messily resulting in a system outage. and they often don't bother with adding any logging either, making these things more difficult to troubleshoot than they have to be.

but rant aside, in this case i wonder whether it was more NBN/telecoms related rather than an issue with the commsec servers/website. the news article did say that only some users were affected (though they might not have meant that literally). i didn't notice anything unusual and i was logged in to commsec for yesterday's entire trading session from Singapore. but i'm no network engineer (software is my field) so it's just a wild guess.

 

[UMike]

You think they have specific libraries for that type of inputs.?

I had no issues with Commsec but I log in very infrequently.

 

[mullokintyre]

i've been critical of offshoring practices like many others in the industry, i've personally had to fix bad code produced by offshore dev centres on numerous occasions when they've ended up causing system malfunctions, so i have first hand experience of what can happen. the common theme i've noticed over the years is that they tend to only code for what we term the "happy path", as soon as anything slightly unexpected happens, eg. an input in the wrong format, say a stray comma or line break, their program crashes messily resulting in a system outage. and they often don't bother with adding any logging either, making these things more difficult to troubleshoot than they have to be.

but rant aside, in this case i wonder whether it was more NBN/telecoms related rather than an issue with the commsec servers/website. the news article did say that only some users were affected (though they might not have meant that literally). i didn't notice anything unusual and i was logged in to commsec for yesterday's entire trading session from Singapore. but i'm no network engineer (software is my field) so it's just a wild guess.

Years ago when I had to work in the IT industry for a living, I headed a team of guys at a large Insurance company, whose job it was to fix all the obscure coding errors in millions of lines of COBOL code that ran their on line systems. We would spend hours going through each screen (and there were hundreds), documenting all the possible input combinations in a screen. Was always surprised at the obscure combinations of data input that sent things in crashing or just plain hangup mode. It might take us three to four weeks to track down an errant piece of code, but when we did, we all went out to lunch for the afternoon. Had to give the job up after two years before I became an alcoholic.
Mick

 

[Sharkman]

i don't have any COBOL experience (a bit before my time!) but if something's in COBOL presumably it was written decades ago, i would imagine standard practices were different in those days. maybe they had to keep their programs small and things like error handling were a luxury because memory was super expensive back then. but that excuse doesn't fly in this day and age. yet i've seen this sort of thing coming out of offshore centres:

catch
{

}

for those not in the industry, this basically tells the computer, if anything goes wrong, just pretend it didn't happen and keep going as you were. 99+% of the time this is horrendously bad, and is often a sign that whoever was writing it came across a scenario they didn't know how to handle during development, and instead of figuring out how to handle it properly, they decided to sweep it under the carpet and hope that such a scenario doesn't come up in the real world (or that they've moved on to their next contract by the time it does!)

whenever i see stories in the news of systems going down these days, i think of the times i've come across stuff like this in offshore produced software over my own career and wonder, was it something similar that was ultimately responsible for causing this latest outage?