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Exactly John De we have the same sort of set-up here. Coles and Woolies not a patch on the Indepenants. But the big two don't care otherwise we would have better service provided.I live close to five shops in various directions and distances:
The independent is my first port of call. They support local school events, sporting clubs and community functions. The food is of the highest quality, they employ a lot of staff which are easy to find and always helpful, the checkout is staffed by people not machines and a nice conversation is always had. They are always busy.
- Coles,
- Independant fruit & veg with a full Deli section, and they rent space to a proper Butcher and Bakery
- Woolworths
- IGA
- Costco
Coles is where my wife gets our hard groceries from, cans, cereals, and so on. I sometimes pull in when I'm in a hurry and the independent groceries car park is full, but the vegetables at Coles are not a scratch on the quality of my local, minimal Deli section, and the trying to find a staff member is a chore. Paying is worse, I'm lucky if there are 2 checkouts open on the days I go.
Woolworths is a bit better than Coles, in regard to fresh food quality, but they insist on doing away with jobs by having automated check outs.
The IGA is a family-owned business, I actually went to school with one of the sons, and they own a few stores across the state. The fruit and veg is fresh, the Deli section is very good, plenty of staff on the checkouts.
We also go to Costco every 6 to 8 weeks for bulk goods, they have more staff on hand than Coles and Woolworths.
Our independent grocer is the only one that supports the community in full, employ a large number of staff and give them a good working environment, you can tell by the smiles on their faces and willingness to have a conversation, the IGA is a close second. This does not happen at Coles and Woolworths.
Some people like the sterile feel of the big shops, and enjoy the loneliness of people free checkouts, I don't. I like to see people working in a happy environment, I don't mind paying a bit more to keep them in a job as long as I get good service.