I haven't used the funds to my knowledge to buy anything.
Do you know of a website where I might be able to find a new and impartial planner?
Sorry for late reply, was busy with exam.
As for finding a financial planner, maybe a search of the financial planning association will help.
With regard to the loan - where did the money go if you signed up for the loan. Okay maybe the loan was approved but funds never taken out. You might have got away with only an application/approval fee + maybe some monthly fees.
See if you can find the Financial Services Guide (FSG), you might have reason to lodge a complaint against the planner/company. Follow the guidelines as in the FSG. You could get any fees back out of it you were charged if they obtained the loan for you but gave you no advice on how to use it.
Ask for the paper records from when you signed up with them.
As for the loan, 2 years ago if it was used could have returned 25% or so (if you go by market returns) before going back to breakeven.
I don't know the whole scenario but if it was used it probably would have made some money over the first 12months.
2 years ago, you would have been required to be given a Statement of Advice which should have contained information on your strategy the planner had in mind. If that wasn't provided then yes planner/company is suspect.
However you should have read the document because thats the strategy they have come up with and you would have had to sign off on that plan for them to do anything - make investments, take out the margin loan etc.
If they gave you that but you didn't sign an authority to proceed then I don't know what's happening.
You may not even have a margin loan.
Ask for those documents from the company.
Maybe check ASIC website also, might have some info on what else you can do.