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No charts open.
Only just checked this now.
Yeh it would be good if I can get someone to sort it out.
Tradeguider FAQ
- Thread starter CanOz
- Start date
No charts open.
Only just checked this now.
Yeh it would be good if I can get someone to sort it out.
tech/a
No Ordinary Duck
- Joined
- 14 October 2004
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Its actually the type of analysis VSA not Trade guider---which is VSA software.
VSA is based around Volume Bar range and Closing price relative to the bars range.
Single bar analysis and multiple bar patterns in the context of a chart.
Open has no bearing on the analysis what so ever.
tech/a
No Ordinary Duck
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- 14 October 2004
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Email Support at Tradeguider dot com
Address it to AJ Robinson.
He will get back to you and if necessary call you.
Ive always had great support.
- Joined
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Thanks heaps. Will get it sorted.
- Joined
- 23 November 2004
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No support (yet).
I'm glad your getting good support tech/a.
I'm certainly not.
I created a ticket, via their website, on the 16th October in regard to having problems accessing the software.
Having no reply by the 18th I made a request to update me on the progress of the ticket.
I received a email the same day saying that my request had been submitted to the support team.
******************************************
TradeGuider Technical Support Ticket Submission
Date: 10/18/2016
Message ID: 8362
Subject: Installing EOD V3 on new computer.
Message:
Could you please update me on the progress of this ticket.
This technical support request has been submitted to the support team. They will be back to you via email within the next working day. Normally this will be within a 4 hour period.
Please note the technical support team work from 8am until 4pm US Pacific time Monday to Friday (Excluding US public holidays)
************************************
Note the statement that they will be back to me within the next working day.
Its now the 26th and I still have not heard from them.
It's OK selling all these products but not much chop if there is no support once you have parted with your money!
I'm glad your getting good support tech/a.
I'm certainly not.
I created a ticket, via their website, on the 16th October in regard to having problems accessing the software.
Having no reply by the 18th I made a request to update me on the progress of the ticket.
I received a email the same day saying that my request had been submitted to the support team.
******************************************
TradeGuider Technical Support Ticket Submission
Date: 10/18/2016
Message ID: 8362
Subject: Installing EOD V3 on new computer.
Message:
Could you please update me on the progress of this ticket.
This technical support request has been submitted to the support team. They will be back to you via email within the next working day. Normally this will be within a 4 hour period.
Please note the technical support team work from 8am until 4pm US Pacific time Monday to Friday (Excluding US public holidays)
************************************
Note the statement that they will be back to me within the next working day.
Its now the 26th and I still have not heard from them.
It's OK selling all these products but not much chop if there is no support once you have parted with your money!
tech/a
No Ordinary Duck
- Joined
- 14 October 2004
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- 20,403
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- 6,326
Not using Tradguider at the moment
If you need a direct email pm me.
AJ in San Fran is great
If you need a direct email pm me.
AJ in San Fran is great
CanOz
Home runs feel good, but base hits pay bills!
- Joined
- 11 July 2006
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- 519
These lot are the worst retail charting platform on the planet for support...Glad i dropped them and never looked back. Just wish i hadn't dished out the 1400 bucks in the first place. Someone needs to sue these knuckleheads...
- Joined
- 4 December 2008
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I learned a buyer beware lesson from them.
I was holding out for updated software because TG version 4 seemed outdated to me. But I bought it in 2011 because it was advertised as "two years of free updates and upgrades which includes EOD version 5 to be released in 2012". Version 5 was never released.
You only pay for what they give you at the time, not what they promise to give in the future.
I was holding out for updated software because TG version 4 seemed outdated to me. But I bought it in 2011 because it was advertised as "two years of free updates and upgrades which includes EOD version 5 to be released in 2012". Version 5 was never released.
You only pay for what they give you at the time, not what they promise to give in the future.
