Someone did indeed drop the ball. But I think what's more important is to play the ball and not the man!
I wasn't playing the man instead of the ball.
I simply used the story of one man to highlight a problem that seems to have been a common factor in Storm clients getting into trouble.....namely, that many of them had a poor understanding, and in some cases virtually no understanding at all, of the effects of gearing, the risks it involved as well as the potential rewards it offered, and what level of gearing was appropriate to their individual circumstances.
Discussion of this sort of stuff on the forum will hopefully make Storm victims more financially savvy so they won't repeat their mistakes next time around. And for some of them, those who are young enough to start again, there will be a next time.