Data breach worse that first reported and I'm one of the (presumably) affected customers although, have not been contacted via phone directly. Plenty of emails of course.
One biggie that MPL, as an insurer, has failed to do is have cyber insurance. Hmm... that was a very silly oversight. Also, a lot as been made that ransomware wasn't/hasn't been involved.
Couple of things that MPL have or are doing that I do like.
1. Returning straight back into my bank account a couple hundred $$$ due to Covid. Need to check but I think this was two years in a row.
2. Deferred the slated premium increase until Jan next year.
From what's been reported, the upshot is that the hack was via an internal high level login. My question is how did the criminal obtain those login credentials?
Disgruntled employee, hacked employee account, cohesion, extortion, threats to life and limb, greed etc etc etc.
Am very interested in how that account was compromised. Big lesson for any business no matter how big or small.
Down 58c last time I looked, up to a reported $35m hit to the balance sheet so no doubt all and any failout (compensation, fines etc) will impact on my MPL divvy too.
One more thing. The cynic in me cannot help but suspect that with all the data breaches of late, large swathes of money have been "invested" by nation states via any means necessary. Yes, including threats to life, family and friends et all because just the other day, this come to mind.
From the USA DoJ: