Interactive Brokers Troubleshooting

newaussi · 12 August 2009

newaussi said:
However, reading through your forum it seems that
4.)particularly the concern that it takes 2-3 weeks to transfer from a Chess monitored account to IB (which can at times like this become an expensive hobby),
5.)and that I due to the change over from a Chess monitored account to IB become subject to GCT for all my stocks?

newaussie

nomore4s said:
4. Why not just leave current trades with current brokers? Then just open all new trades with IB. This is what I have done, too much hassle to transfer other trades to them.
5. See 4

Hi nomore4s for your reply!

I just wanted to simplify things, have still a broker in Europe as well, and wanted to concentrate all under one broker. As I said I am rather on the buy and hold side of things, (which obviously is not gonna make such a huge difference in the cost of a few trades, however having access to international markets is another big advantage of IB I don't wanna miss.

Hence I wanted to know whether there's any huge tax trouble connected with changing the broker and any huge time delay with transferring the stocks between the two brokers?

Thanks again for your help guys!

newaussi

RazzaDazzla · 12 August 2009

tetranomad said:
I have been a happy IB customer for a few months now, but still unsure of a couple of things:

1) When a company makes a non-renounceable rights offer, how do I go about taking it up? In particular, I own Goodman Group (GMG) at present and would like to take up their offer when it opens at the end of this week.

2) For tax purposes, do I need to consult the relevant company websites to get franking/CGT distribution information for ASX companies that I own and have paid out dividends?

I'm very interested in these questions too.

As I understand it, IB holds the shares effectively in trust for the individual. So if a company has a share offer/buyback etc then the letters of offer go to IB and don't come through to me So how would one partake in these events?

As for dividends, if the dividend statement isn't posted to me from the company, how do I claim the Franking Credits come tax time?

Thanks

yonnie · 21 August 2009

hello people,

a few years back I had problems with IB uploading the partially filled orders in the morning.
instead of staying at the top of the qeue with my partially filled order, the next morning I was at the bottom of the qeue. Steve (Hongkong director) was so kind to step in at the time.

now I`m back trading ASX stocks and the same thing happens again.
placed a AEX sell order @ 0.005 for 500,000 shares, got to the top of the qeue and sold 81,600 of them and the next day the remainder of the order (418,400) must be somewhere near the bottom of the qeue; well at least not in the top 10 `cos I can see those orders.

I just sent them a ticket, but has anybody else this problem or is IB singling me out

tech/a · 21 August 2009

yonnie said:
hello people,

a few years back I had problems with IB uploading the partially filled orders in the morning.
instead of staying at the top of the qeue with my partially filled order, the next morning I was at the bottom of the qeue. Steve (Hongkong director) was so kind to step in at the time.

now I`m back trading ASX stocks and the same thing happens again.
placed a AEX sell order @ 0.005 for 500,000 shares, got to the top of the qeue and sold 81,600 of them and the next day the remainder of the order (418,400) must be somewhere near the bottom of the qeue; well at least not in the top 10 `cos I can see those orders.

I just sent them a ticket, but has anybody else this problem or is IB singling me out

Are you sure its not a case of people loading sell orders of lesser value in front of you in pre auction?

yonnie · 21 August 2009

hi tech/a

no, I checked the times of the trades.
even today a million went through (no crossed trade) at 2.13.35pm.
if you can see the whole qeue at 0.005 I`m sure you will see my order of 418,400 sitting there.......

yonnie · 21 August 2009

aha, I can see my order now.

because of that 1 million sale, my order is now sitting at number 10....

it was number 1 last week.

hopefully it will be sold completely on the same day, otherwise it will be down the qeue again.........

ThingyMajiggy · 25 August 2009

Hmmm, any reason why my position would be immediately taken out? Had an order in on the ES tonight, right clicked the buy column, with which I have an auto stop attached, order filled, then it immediately took me out, stop was miles away. I don't understand, anyone shed some light on it for me?

Sh*ts me off when its a good setup too.

moXJO · 25 August 2009

ThingyMajiggy said:
Hmmm, any reason why my position would be immediately taken out? Had an order in on the ES tonight, right clicked the buy column, with which I have an auto stop attached, order filled, then it immediately took me out, stop was miles away. I don't understand, anyone shed some light on it for me?

Sh*ts me off when its a good setup too.

Had the same thing happen to me just a few mins ago

marknz88 · 25 August 2009

Were you using stop limit orders? if so make sure your stop price and limit price were correct i.e. not a decimal point out or anything?

I had the exact same thing happen to me once trading stocks...had a buy @ 6.2cents, a stop limit order with the stop @ .59c and limit @5.8 cents..

Got filled @ 6.2c but because I messed up the stop price it automatically sold my parcel straight away as it was below the stop and above my limit price.

Learnt a nice lesson that day

paulchow2k · 25 August 2009

marknz88 said:
Got filled @ 6.2c but because I messed up the stop price it automatically sold my parcel straight away as it was below the stop and above my limit price

Marknz,
there are a few bugs in TWS platform as well when it comes to trailing stops. Not sure if they are fixed yet.

Paul

skc · 26 August 2009

Everyday around this time (~2pm) my TWS makes the "lost connection" noise. It last for several minutes before the thing refreshes and goes back to normal.

I am guessing some server re-set in the states or something like that?

Just curious if anyone has the same issue?

ThingyMajiggy · 26 August 2009

skc said:
Everyday around this time (~2pm) my TWS makes the "lost connection" noise. It last for several minutes before the thing refreshes and goes back to normal.

I am guessing some server re-set in the states or something like that?

Just curious if anyone has the same issue?

Yeah, same thing here, stupid thing dings its head off all afternoon.

marknz88 · 26 August 2009

skc said:
Everyday around this time (~2pm) my TWS makes the "lost connection" noise. It last for several minutes before the thing refreshes and goes back to normal.

I am guessing some server re-set in the states or something like that?

Just curious if anyone has the same issue?

Yup same here (although 4pm time NZ for me ). Your correct that It is when the US server farms get re-set

kjkjkj · 27 August 2009

Hi all,

I am wondering, is it possible to generate buy and sell signals from E-signal data and then auto trade it on Interative brokers?

Or I have to use Interactive broker data for auto trading? I need to have access to true tick data from esignal and not 0.2 seconds snapshot from IB for my system to work.

KJ

app2 · 31 August 2009

I'm having trouble with some order executions with IB. Recently, orders have taken an age to turn up in the queue and I even have troubles with MARKET orders being executed. Shouldn't market orders be executed immediately if there sufficient depth to fill it?

The little STATUS column indicates the order is on the exchange but it ain't been filled and the price keeps changing.

This has happened a few times in the past two or three weeks.

Anyone else seen these issues?

A.

soren_lorensen · 1 September 2009

app2 said:
I'm having trouble with some order executions with IB. Recently, orders have taken an age to turn up in the queue and I even have troubles with MARKET orders being executed. Shouldn't market orders be executed immediately if there sufficient depth to fill it?

The little STATUS column indicates the order is on the exchange but it ain't been filled and the price keeps changing.

This has happened a few times in the past two or three weeks.

Anyone else seen these issues?

A.

Hi, i think this is the same issue i reported here

https://www.aussiestockforums.com/forums/showthread.php?t=17044

the problem is the ceiling/floor appears to be set for 10% change per day, so if a stock goes above/below these limits, all orders are delayed, IB operate an automatic filtering system even market orders are delayed, to me this is a serious issue and has put me off IB to be honest.

Its a pity because you might get into a great position and then want out but cannot get out, until you get through and convince someone at IB to change the limit and allow you trade.

Mr J · 3 September 2009

IB, is it really that hard to have my correct balance listed in the accounts section?

Mr J · 3 September 2009

The balance is correct, it seems that I either cancelled a subscription a day late, or they charged me for it anyway. I like how they charge you at the end of the period, so by the time you realise you should cancel it, you owe the next period as well .

app2 · 4 September 2009

soren_lorensen said:
Hi, i think this is the same issue i reported here

https://www.aussiestockforums.com/forums/showthread.php?t=17044

the problem is the ceiling/floor appears to be set for 10% change per day, so if a stock goes above/below these limits, all orders are delayed, IB operate an automatic filtering system even market orders are delayed, to me this is a serious issue and has put me off IB to be honest.

Its a pity because you might get into a great position and then want out but cannot get out, until you get through and convince someone at IB to change the limit and allow you trade.

You are exactly right. It is a SERIOUS problem and has cost me over a grand! The phone operator said it had something to do with ensuring they don't get in trouble with the ASX for manipulating prices.

It is getting close to being a dealbreaker. Otherwise IB are fantastic.

A.

rotoso · 5 September 2009

Hi Guys/Gals,

After getting hammered with trade costs with Comsec I am looking for an alternative. I am a short term trader (shares) - holding prob from 1 day to 2 weeks and I am finding that my costs are going through the roof, esp for trades over 20k in value.

I realise that you have to pay to play - but with Comsec charging for fundamental things like conditional trades I am looking for alternatives. As I mentioned I don't need anything fancy but it needs to be reliable easy to use and not overly expensive if you do more than 10 x 10-20K valued trades a month. IB looks good but seeing some of the concerns with faster moving stocks >10% ect has me concerned as I have a dynamic trading plan.

So - in essence I see that IB is certainly cheap, BUT do we have a list of current irritating issues or niggles ?

Thanks in advance.

Interactive Brokers Troubleshooting

newaussi

RazzaDazzla

yonnie

tech/a

No Ordinary Duck

yonnie

yonnie

ThingyMajiggy

moXJO

menace to society

marknz88

paulchow2k

skc

Goldmember

ThingyMajiggy

marknz88

kjkjkj

app2

soren_lorensen

Mr J

Mr J

app2

rotoso

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