JohnDe
La dolce vita
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- 11 March 2020
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Reading this morning's Financial Review, an article mentioned that pricing of goods was under control, but services was the issue.
Reminded me of a what I'm seeing out here in the service sector, and what was not an issue many a year ago. Here is an example, vehicles: decades ago a vehicle manufacturer would use the same transmission for various models over an extended period, mechanics/technicians would be lowly paid and competition between repairers was strong. Repairers would rebuild transmission stock in their down time and have the units ready for sale, vehicles would be off the road for a day or three, and competition meant that margins were tight and prices reasonable.
Jump forward to the last decade, and in particular the last three years, and things have turned around. Vehicle manufacturers release models like there is no tomorrow, each time with a modification to parts, meaning that there is no interchangeability, automotive workshops have not grown in numbers to match the size of the vehicle fleet, and repairers are unable to keep changeover stock on their shelves due to the vast number of different units required.
Where once a failed transmission would cost a customer a couple of phone calls to find a price that they're willing to pay and a few days off the road, has turned into a nightmare. Vehicle owners are calling multiple repairers just to try and find one that has room, time and the capability. Quotes are very fluid, repairers are working flat out just to keep up with their regulars, let alone trying to please new clients.
Yesterday I spoke to the service manager at a large dealership, they have a vehicle with a faulty manual transmission. In normal times they would remove the transmission and outsource it, however, their usual repairer is booked solid for 5 months, and the service manager can't find anyone else able to do the work within a reasonable timeframe.
Repairers are struggling to keep up with the high demand, staff shortages are a problem, delay in spare parts is getting worse. There is no choice but to increase prices, sometimes to ridiculous levels in an attempt to dissuade people. But with a shortage of new and used cars on the market, people have no choice but to pay high prices for repairs, and repairers can't keep up. It is a viscous circle, which is happening in many different sectors of the economy.
Current inflation - With the excessive amount of Covid cash still floating around the economy, large chunks of mortgages paid off by a significant number during Covid lock downs, people are willing and able to pay for expensive services.
The price of goods is coming down, the price of services is staying stubbornly high and increasing.
Reminded me of a what I'm seeing out here in the service sector, and what was not an issue many a year ago. Here is an example, vehicles: decades ago a vehicle manufacturer would use the same transmission for various models over an extended period, mechanics/technicians would be lowly paid and competition between repairers was strong. Repairers would rebuild transmission stock in their down time and have the units ready for sale, vehicles would be off the road for a day or three, and competition meant that margins were tight and prices reasonable.
Jump forward to the last decade, and in particular the last three years, and things have turned around. Vehicle manufacturers release models like there is no tomorrow, each time with a modification to parts, meaning that there is no interchangeability, automotive workshops have not grown in numbers to match the size of the vehicle fleet, and repairers are unable to keep changeover stock on their shelves due to the vast number of different units required.
Where once a failed transmission would cost a customer a couple of phone calls to find a price that they're willing to pay and a few days off the road, has turned into a nightmare. Vehicle owners are calling multiple repairers just to try and find one that has room, time and the capability. Quotes are very fluid, repairers are working flat out just to keep up with their regulars, let alone trying to please new clients.
Yesterday I spoke to the service manager at a large dealership, they have a vehicle with a faulty manual transmission. In normal times they would remove the transmission and outsource it, however, their usual repairer is booked solid for 5 months, and the service manager can't find anyone else able to do the work within a reasonable timeframe.
Repairers are struggling to keep up with the high demand, staff shortages are a problem, delay in spare parts is getting worse. There is no choice but to increase prices, sometimes to ridiculous levels in an attempt to dissuade people. But with a shortage of new and used cars on the market, people have no choice but to pay high prices for repairs, and repairers can't keep up. It is a viscous circle, which is happening in many different sectors of the economy.
Current inflation - With the excessive amount of Covid cash still floating around the economy, large chunks of mortgages paid off by a significant number during Covid lock downs, people are willing and able to pay for expensive services.
The price of goods is coming down, the price of services is staying stubbornly high and increasing.
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