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IIN - iiNet Limited

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Re: IIN - iiNet

IIN just keeps on going, got to $4.37 today...another new all time high.

My IIN position (2 parcels) is now 103% in profit 15 Months in.
 
Re: IIN - iiNet

You could just about be the posterboy of FA, So Cycnical :

IInet is very popular with young people in there 20's and 30's with their opposition to Hollywoods strong anti-piracy 'recommendations' and the ISPs opinion that they do not need to play Internet police - backed up by the High Court.

Also helps they run a solid business, but a cult like following similar to JB Hifi would give an extra boost.
 
Re: IIN - iiNet

So_Cynical said:
IIN just keeps on going, got to $4.37 today...another new all time high.

My IIN position (2 parcels) is now 103% in profit 15 Months in.
Click to expand...

Almost 5 months later and its still going, the IIN share price rise looks to be relentless, yet another all time high ($5.37) and close today..one would think the rise has to end soon? the gross yield is now under 4% ~ perhaps the market is factoring in a dividend increase? perhaps the market is doing a long term re-rating showing IIN a new respect as the major new player?

I'm just so glad i bought when i did, so glad i Held Amcom at the time and got the in specie distribution that started me down the IIN road to profits....my IIN holding now in profit by 149.56% ~ spectacular 2 year chart follows, when will the channel break?
~
 

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Re: IIN - iiNet

High of $6.07 today, quite incredible...stocks can really really run when its time, and this is with the latest NBN uncertainty's over pricing etc.
 
Re: IIN - iiNet

So_Cynical said:
High of $6.07 today, quite incredible...stocks can really really run when its time, and this is with the latest NBN uncertainty's over pricing etc.
Click to expand...

Have been riding this too SC... are you bold enough to call this the top - seems overheated at $6... but worth a buy once it returns to $5 - 5.20 mark?
 
Re: IIN - iiNet

Certainly has headed south this past week. Any thoughts as to where support may kick in? Strong company which appears to have done extremely well. They have been my service provider since the day I started to use the internet..
 
Re: IIN - iiNet

Gringotts Bank said:
Looking precarious today/
Click to expand...

I don't know, certainly resistance at the $6.50 level and looking very toppy above $6.30...positives are the coming dividend, Labor looking good in the polls and the bottom trend line is intact.
~
 

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Re: IIN - iiNet

It's a pity their customer service is so appalling. I've been a customer for over 17 years, moved house a month ago and they have been absolutely appalling. Individual staff are fine but the customer service structure is atrocious. Try finding any other number for them other than 132258... They've lost the plot.
 
Re: IIN - iiNet

Hmm..I find their service great..many of the lesser isps outsource their support overseas, but I don't think iiNet do.

Hey..first post! Hoorah! Back to lurking..
 
Re: IIN - iiNet


What! iiNet/Internode have set the standard for customer service excellence...they got an international award last month...what other Aussie company's instantly give you a call back option? :dunno: Rick iiNet don't actually have any field staff, its all contractors if that's the problem.

If there's a big problem just go and make a complaint thread at Whirlpool and a rep will fix you up in no time.

rattler888 said:
Hmm..I find their service great..many of the lesser isps outsource their support overseas, but I don't think iiNet do.
Click to expand...

They have a contact centre in South Africa...not sure if its a contractor though.
 
Re: IIN - iiNet

fanger said:
They have call centres in Australia, South Africa and New Zealand.

Best service by far.
Click to expand...

I have been with them for 17+ years. The staff, individually, are very enthusiastic. The cohesion between teams is appalling and staff have personally acknowledged that to me.

I have had the iinet techie service to my home twice and problems remained. I ended up using a private technician.

It is the communication that is now so frustrating. I call for support and have to lodge for a call back, usually 30-60+ minutes later. When the call back comes I generally am put on hold again.

I cannot call the techie service direct.... They can email, text or phone me. A text cannot be answered. A phone call back must go to the generic support line.

The provisioning team number (1300 something) also diverts to the generic support line.

The relocation team can email me or phone me.... I can email back but cannot phone back, bar through the generic support line.

In my view iinet customer "experience" services (as they call it) needs a major review. The cost considerations / customer service balance has changed significantly.... At customer expense.

I am only recounting my personal experiences. Yours may be quite different.
 
Re: IIN - iiNet

PS

If you do a thorough review there have been many customers express the view that Internode and Westnet customer services are of lesser quality since these companies were bought out by Iinet.

At the same time, Iinet may still be the best of a bad bunch. I'd be happier to find a completely local service, where i can consistently speak with the same customer service representative (or a small team) and pay extra for the service.

Each to our own I guess. My relocation has probably cost me 75+ hours of time in the past month - excluding income loss.
 
Re: IIN - iiNet

Yet another new all time high today with shares trading intra day at above $8.05 ~ my shares are currently 273% in profit...and i thought they were toppy at $6.30

So_Cynical said:
(15th-July-2013) looking very toppy above $6.30
Click to expand...
 
Re: IIN - iiNet

A while back SKC alerted me to the rumour of TPM taking over IIN.

Looks like the rumour has strengthened a bit today as TPM has put in a good result and speculation that IIN founder leaving opens the door for TPM to take control...
 
Re: IIN - iiNet

It is not speculation that Malone is leaving. It is confirmed. The PDF has Malone stepping down from CEO and the board.
 
Re: IIN - iiNet

boofhead said:
It is not speculation that Malone is leaving. It is confirmed. The PDF has Malone stepping down from CEO and the board.
Click to expand...

Agree Boof, my post alluded to the fact that him leaving has fuelled the speculation.
 
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