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IG Markets - Platform Faults & Gotchas

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It's working now, but this morning and yesterday the charting system was down. I confirmed it with 2 of my other friends and they experience the same problem. I miss alot of trades yesterday aswell because my order didn't go through.. they provide **** service, therefore i choose to close my account with IG today.
 

Not far behind you, B2W,

I will be setting up a IB account, as many here in th know speak highly of them.

I reported faults found on thir platform, and they don't seem to want to know, not to mention has a proper fault recording tracking system...

7 months later faults are still there.
 
Well I'm also on the way, got the paperwork for Marketech CFDs (advertised through here) and for BrokerOne Futures.

Just got to get it all filled in, but now they want certified ID
 
I've just about had a gutsfull as well.

Tried to exit 2 positions on friday and it just wouldn't close the trade.Had to log in on all platforms and try.Eventually got out on the original market maker platform, but cost me money hanging around when I needed to be out.

Customer support is not understanding at all.

They are making that much money they don't need to give a good service................now.

But when things turn around they will be the ones trying to get customers and hopefully people have good memories.
 
Have you guys had a look at this mob.
http://www.spectrumlive.com/
I am with them and never have a problem. I know that their software is the Saxobank front end which some people seem to have an issue with, I dont.

I use eSignal for futures charting but I also use the charts on Spectrum as it shows horizontal lines at my stop and at my target limit etc, and both can be changed within the actual chart.

They also have a trailing stop loss function (I have'nt used this yet).

I could'nt trade IG markets at all, it got too messy trying to factor their spreads etc into R/R calculations so I gave them away, the software also seemed to have problems when the market got volatile.

Thats my
 
IG today was a waste of space.

Tried to place an order live (L2 plaform) and it came up trade size is too large and to phone in the order. What a lot of crock! I placed a 100k order, if that is too large for IG then they are too small for me.
 
I have opened an account with CityIndex.

I am learning to trade the SPI and I find their quotes stay much closer to the actual ASX / SFE quote.

Minimum trade on the SPI $1 per point, 2 point spread

Haven't been there long but does look OK atm
 
Does anyone know of a good broker, that has future trades? as in what margin require, how much is the spread? anything similar to the AUS mini contract on IG. I need another broker.

Thanks in Advance.
 
Guys what are the main differences between IG and CMC, from what I can see it is the pip spread, IG energy and metal futures have a wider pip spread than CMC Markets.

CMC operates on a 6 pip spread on oil where as IG is a 9 pip spread.

I can see advantages been with both IG and CMC as IG seems better for Australian shares where as CMC seems better for overseas and futures trading.

CMC has a monthly charge on ASX data whereas IG does not.

It seems a lot of people have problems with both systems, I suppose this is CFD's and there is not much to be done apart from find another broker.

What are other people's opinions on this? Cheers.
 
Further to my previous post, I repeat I have only just started with City Index so am not recommending them yet, wait and see

I can tell you what they offer

On the SPI 2 point spread follows the SFE SPI very closely so far when market open. Minimum trade $1 per point

Oil : Nymex spread 9 points

ASX CFD seem to have most of the biggies.

I guess if you are interested just go to their web site.

I opened an account to trade the SPI and it looks good.

I would have to say that the charts are similar to IG so only average.

HTH
 
Again today its having problems, its unbelievable how many times they've had issues lately, in the 1st 6 months of the year I didnt have one problem with them
 
Hoping the platform is working today, as that would be a nice feature.

Has anyone used it last night or this morning with success...???

Thanks
SevenFX
 
SevenFX said:
Hoping the platform is working today, as that would be a nice feature.

Has anyone used it last night or this morning with success...???

Thanks
SevenFX
Click to expand...

Been using the L2 all night (on FX).. and for many months actually... without a problem...
Cheers
...........Kauri
 
Thanks Kauri..

Charts Looks to be working this morning... fewwww

I'd say they must have us on different servers.. hence why some work....

Cheers
SevenFX
 
SevenFX said:
~~
Charts Looks to be working this morning... fewwww
~~
SevenFX
Click to expand...

But then there's working and there's working. I've got an FGL chart that shows a spike below $3- on 8/11 and above $9- on 9/11.

It also shows BPT spiking below $7- on 8/11. These are on a daily chart and do not show up on an hourly chart.

Their spreads would not have got that wide!
 
Got a call from IG today saying that the margin requirements are doubling on the hang seng index from Monday due to the recent volatilty.

They must be getting slammed
 
If anyone changed to Marketech, how are you finding them by comparison to IG?
 
CFD said:
If anyone changed to Marketech, how are you finding them by comparison to IG?
Click to expand...

I got some forms ready to go, tried the demo and its 'ok'



Also has anyone who still has IG seen BHP daily chart which shows a spike down back to about 1700 on the 13th Nov, whats all that about?
 
When I change (soon) to another CFD provider (perhaps IB, any comments please), I want to make sure they're not withholding back Volume data (and book value or something I'm told...????) so I have all parts of the puzzle to form a opinion on the trade...

Also I notice they keep wanting to remove the US, HSI, YEN, FTSE feeds as I'm not currently trading them, and they claim it's cost them money, but I reference them daily, and if lost would be another part of the puzzle missing...

Certainly would make it harder for a New CFD trader to learn the ropes IMO.

SevenFX
 
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