Australian (ASX) Stock Market Forum

IG Markets - Platform Faults & Gotchas

Yep cant see any prices and a trade I had on the asx200 appears still open, despite it bypassing my stop, but I can't deal it
 
Following your link I did'nt find the library and they do not appear to have ASX data. Sorry but I'm missing the point as to how you integrate this with IG.

IG already have this as their software although it is tailored for them, the coding on the extra signals, templates etc works fine.

As for the library I think you need to login, (registration is free) This company are nothing to do with IG but are one of the places offering charting packages etc. I only use the software and asx prices offered by IG.

Hope that helps.
 
Looks like IG is down again... for most part of this morning...

Lets hope IG is not down or goes down Monday morning....as I'm getting close to giving them the flick.

Not Available
We are sorry, but this platform is currently unavailable. We are working to correct this as soon as possible. In the meantime, please call us on 020 7896 0000 to deal by telephone.

Yes, but which country am I calling reverse charges... LOL
 
One thing that has caught me out is the force open feature, not ticking that box has cost me dear this morning. I am sure they have designed it so that its easy to make the mistake and boy have I made it today. GGRRRR
 
One thing that has caught me out is the force open feature, not ticking that box has cost me dear this morning. I am sure they have designed it so that its easy to make the mistake and boy have I made it today. GGRRRR

Morning Cale.

Can you give me a overall on how to avoid making the mistake, as havent used it yet...

Are you using Puredeal platform, as nearly got caught holding a position when a deal ticket frooze and couldn't close out position...

Thanks
SevenFX
 
basically i was holding a long position on asx200 which was to cover some shorts which are now in profit, but the long was way out of profit. So this morning I decided to short some more preopen but because I didnt click the force open which would have entered it as a seperate trade, this mornings short just cancelled out my long so I lost all the deficit which was there. My own stupid mistake but easily done.:banghead:

Anyway my papers are In for a brokerone/MFglobal futures account so I'm going to try that instead.
 
Charts Not Updating Today with IG... Anyone Else...?????

Either Simple or Advanced... :mad:

EDIT: Update - Rang them and confirmed it is down at their end... and no estimate of when they're will be back up ...

SevenFX
 
Anyone else having same problem since Yestersday morning......

No chart updates, on simple or advanced (frozen)

Just rang another broker there, and he says he's not aware of problem, and it is my pc, despite another broker telling me yesterday morning it was widespread and they're looking at it...

IMO IG has very poor resolution & communications with their clients.

SevenFX
 
Anyone else having same problem since Yestersday morning......

No chart updates, on simple or advanced (frozen)

Just rang another broker there, and he says he's not aware of problem, and it is my pc, despite another broker telling me yesterday morning it was widespread and they're looking at it...

IMO IG has very poor resolution & communications with their clients.

SevenFX

I'm OK tekmann..... no problems here in either charting platform.

Running a Windws Vista Machine...

Cheers
Reece
 
I'm OK tekmann..... no problems here in either charting platform.

Running a Windws Vista Machine...

Cheers
Reece

Thanks Reece.

Are you using the New platform or old one...???? Having problems on new one, and may try old one again.

SevenFX
 
Both old and new frontends are not updating, so rang them again and now another broker say they know about it, and it will be fixed at 11-11.30am

CaleB are you having problem 2...???? as last broker seems to think it's more widespread...????
 
Since found the Gold & AUD/USD charts are updating and seems to be more isolated to the ASX200 Cash & Forwards charts...

So can rule out any pc or java based problems
SevenFX
 
I've been using the L2 platform for a long time now and haven't had any problems... ever. On the L2 you can do the DMA as well as the OTC type CFD trades.. happy as a pig in shorts me..
Cheers
..........Kauri
 
Seems like they're working again.

Strange how some of us are affected and others aren't, Perhaps they have some of their clients on one server, and others on another...????

SevenFX
 
I'm using their web based market maker cfds, and selecting Tools> Real Time Charting. Have no probs (apart from getting stopped out by their spreads) however I can not relate to a choice of new/old or simple/advanced charting.
 
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