WOW.
I respectively, disagree with your response, you obviously don't want others to discuss and hence get a better understanding of what you have written, I will just go back to being the norm.
Been an interesting read at least.
I'm one of those people you'd find difficult to sell to.I've never enjoyed the feeling of being controlled. I prefer authenticity. I want to meet the real Skate!
"I'm one of those people you'd find difficult to sell to"
No No No...
You have it all wrong..
Sales Professionals are there for you
Sales Professionals don't sell anything, I want to repeat this, Sales Professional never ever sell you anything, that's not their job. They are there to give advice so you can make an informed decision, they want you to spend your money wisely, they don't want you to purchase an item that you would not be 100% happy with.
Repeat business is the name of the game
Sales Professional want your repeat business, we want customers to say "NO, I know Skate's busy with another customer, but I'm prepared to wait he knows what I want" there is no better feeling when shoppers feel like that about you.
It's all about the experience
as well as giving you a wonderful buying experience. I don't know anyone with the skills to sell you something you did't want (don't give sales people that much credit, they are DUMB A$$ES) I've just insulted all the sales people in here thanks to you @Gringotts Bank
No No No...
Their job is to make you feel special, happy, relaxed offer friendly advice, gives you choices, explain the differences between item, adding value to the product you want to buy it. (When do we want you to buy ? - TODAY)
Moreover
"I've never enjoyed the feeling of being controlled" nobody does, that's a terrible feeling knowing your being controlled, that a very bad emotional feeling, it's a deciding factor whether you will shop with that store "again" or "NEVER AGAIN", sales professionals know this stuff.
Let me say
You should never feel manipulated, coerced or controlled. The people skilled in this craft will make sure you never get this feeling of discomfort & more importantly you won't even know when it's happening to you.
Skate.
An interesting little detour.
Not to tell, rather to show: people who tell, instruct, people who show, assist. Few enjoy being told what to do, most will accept assistance.
It is much easier to persuade [manipulate] people who believe that you are helping them. It is difficult [almost impossible] to persuade [manipulate] people who believe you to be locked in a contest with them.
Imagine yourself as a guide, showing them the way home. We facilitate the journey, provide the easy route home.
jog on
duc
As you have raised the topic of "The art of sales is part of this" let me respond.
I'm trying not to being rude
In a few words I'm not going to convince you that your post lacks an understanding of what I posted. When conditioning we have a large range of tools available to us, words, tones, expressions, body language, asking the right question at the right time whether they be open or closed questions, getting an agreement along the way, cementing a verbal contract along they way, at all times making sure they understand the terms & conditions allowing them to make a favourable decision in the course of the conversation.
The customer
On the other hand the customer feels that everything is alright, they will be is relaxed, comfortable, have that nice feeling of contentment, they have absolutely no understanding what just transpired & never will, they feel they have enjoyed a pleasant conversation & had a wonderful buying experience (anything other than that, you "LOSE")
Respectful
Thanks for expressive your view in a respectful manner & from your perspective. I quoted an expression (You can't bullsh!t a bullsh!tter) to give you a better understanding in simple terms you maybe able relate to about conditioning & controlling a conversation.
Off on a tangent
But no, you went off on a tangent without thinking, you quickly reacted, you didn't responded to the topic of conditioning, you trotted out the example of your understanding a Bullsh!ter without thinking about my post to better understand it, you needed time to understand the post on a deeper level. Answering these types of questions I find frustrating personally. (no reflection on you, your just the norm, it's typical)
Why frustrating
It's frustrating when you talk on a subject others have little understanding of, others wanted to morph the conversation into something different.
From my perspective
I was a Sales trainer in a previous life (all this has been posted in this thread previously) I trained sales trainers in the art & science that goes behind scene. I turn "sales people" into "Sales Professionals"
Most sales people don't even know what motivates someone to buy, they don't even understand what they sell.
If you are in Sales, read my posts you might learn something. (this post is off topic & now completed)
Skate.
"I'm one of those people you'd find difficult to sell to"
No No No...
You have it all wrong..
Sales Professionals are there for you
Sales Professionals don't sell anything, I want to repeat this, Sales Professional never ever sell you anything, that's not their job. They are there to give advice so you can make an informed decision, they want you to spend your money wisely, they don't want you to purchase an item that you would not be 100% happy with.
Repeat business is the name of the game
Sales Professional want your repeat business, we want customers to say "NO, I know Skate's busy with another customer, but I'm prepared to wait he knows what I want" there is no better feeling when shoppers feel like that about you.
It's all about the experience
as well as giving you a wonderful buying experience. I don't know anyone with the skills to sell you something you did't want (don't give sales people that much credit, they are DUMB A$$ES) I've just insulted all the sales people in here thanks to you @Gringotts Bank
No No No...
Their job is to make you feel special, happy, relaxed offer friendly advice, gives you choices, explain the differences between item, adding value to the product you want to buy it. (When do we want you to buy ? - TODAY)
Moreover
"I've never enjoyed the feeling of being controlled" nobody does, that's a terrible feeling knowing your being controlled, that a very bad emotional feeling, it's a deciding factor whether you will shop with that store "again" or "NEVER AGAIN", sales professionals know this stuff.
Let me say
You should never feel manipulated, coerced or controlled. The people skilled in this craft will make sure you never get this feeling of discomfort & more importantly you won't even know when it's happening to you.
Skate.
Say I want to buy a TV. I go into JB Hifi. The guy runs his spiel and I feel like saying "will you shut up?". Because I already know they want to sell more LGs that week, so they turn up the brightness and colour controls on the LG, and they turn down the brightness/colour on the Samsung. The average customer says "wow this LG looks so much nicer" and buys it. The average customer does what the sales guy wants him to do, and he walks away feeling good about being duped. Next week JB want to move more Samsungs so they do the opposite trick, and the spiel changes along with it. What I'm saying is, I don't believe what sales people tell me.
I'd like to hear about the professional sales person and how he goes about his work.Gringotts Bank, no the concept you are suggesting is all wrong, let me understand this, 'you are comparing a JB Hifi employee' to a sales professional ? (they are not one & the same)
Easy understanding
Sales person = NO formal training (they have no idea what they are doing they are a nuisance most of the time. When you want one they are never around or if they are they're most likely in chatting in a huddle)
Sales Professional = formal trading & highly skilled
Tuesday of this week
Gringotts Bank, I presumed you have read my post from a couple of days ago, but if not I've posted them again that answers your question.
Re-posted (from 22nd January 2019 Post #1088)
It's a Numbers Game (pure mathematics)
Just as you the customer at Harvey Normans give 'knock backs' to pushy salespeople, by saying “no I’m just looking” the salesperson will always say “if you need any help I’ll just be over there” (Where ? it’s usually in the naughty corner whereas it should be called the STUPID corner)
Knock backs
By looking at selling as well as trading you can appreciate it’s a numbers games, the good salespeople (the sales professionals) and the good traders know that a certain percentage of knock backs and losses, respectively, is just reality. They know that a key to success is not to take the knock back or loss personally, but instead to look at it as the price of doing business. Accept it, and move on to the next sale or trade.
Skate.
Or the car salesmen who pump up the tires++ on the cars they want to sell so that the test ride feels "so responsive and easy to steer!". The car they don't need to sell has poorly inflated tires and feels "a little sluggish and less responsive".
Or the guy at Harvey Norman who tried to sell me an airconditioner by adding the word "yes" to the end of every sentence. "And this one is $3000, yes. And it comes with a warranty, yes. And we can deliver it, yes". I asked him why he ads the word 'yes' to the end of every sentence and that was the end of that. I knew why. Even when you know what they're up to, they can be very persuasive, yes.
Yeh I probably could. How many do you need?No, those sales people need to be shot, they are a blight on the industry. To be clear there is a difference between a sales person & a sales professional. Once you accept this you are half way there, having a better understanding of the sales industry. We haven't even touch on the subject on selling yourself yet.
Example
With 5 retail stores, my staff are very well trained but occasionally I'll get a call seeking clarification if they had made the correct decision in handling a customer.
I ask one question of them
Did you do the very best for the customer or did you do the very best for the store ?
Reinforcement
I reinforce, if a tricky situation arises in future just ask yourself a question "What would I expect in this situation" than do it. If you are still uncertain, our 'Number one policy' always do the very best for the customer no matter what the consequences are for the store.
A business doesn't hang on one sale.
Google 5 star rating
We thrive on 5 star rating anything under is unacceptable, my staff knows this, meaning we want our customers to shop with us "again", not "never again"
Repeating
"Business is like a game of Pool, it's not sinking the ball but lining up the next shot"
Complex
Sales is complex to understand let alone apply, everyone thinks selling is simple. I've ask the very best sales people to sell me a circle. They haven't a clue. I maintain if you can sell a circle you can sell anything, Cars, TV's, Insurance, Realestate, the product is irrelevant.
Think about this
You own a business & all you sell are circles, do you think you could sell me one ?
Skate.
Yeh I probably could. How many do you need?
You've sold me Skate
New Car Salespeople, are they Sales Professionals? Anyone else experienced what wonderful human beings they are?
Real Estate agents, are they Professional Liars I mean Salespeople?
Skate, can you sell Gringotts something please. I wanna see this
Think about this
You own a business & all you sell are circles, do you think you could sell me one ?
Skate.
I'd like to hear about the professional sales person and how he goes about his work.
Can you show me a YT clip of someone expert in selling?Gringotts Bank, this explains how its done...
A successful person
The very first step towards success in any occupation is to become interested in it.
Learning curve
Very few people succeed in this process as the learning curve is too steep and the correct psychology is too hard to implement. One of the reasons its so fascinating is that it combines elements of psychology, business, mathematics, and numerous other disciplines and sciences.
Exercise for you
1. Please read the two paragraphs again (click your mind over) and read it as a Trader.
2. Please read the two paragraphs again & have your mind thinking like a Sales professional.
High pressure
Trading & the Sales Industry are so similar, they're both high pressure industries
You said
"I'd like to hear about the professional sales person and how he goes about his work"
Let me rephrase your question & you post me your reply
"I'd like to hear about traders and how he goes about his work"
Trading/Selling
You can't learn how to trade in a few words written by me in one post & it's the same with the sales industry, you need to
understanding you require years of formal training to become a Sales Professional.
Skate.
I'd also be interested in seeing you expand on your thoughts in this regard.
I remember hearing that out of a sample of 10, 2 could be sold anything, 2 won't buy no matter what and 6 are in the middle, a skilled sales professional has a chance to get these 6 to want to buy.
How would you say this fits with your views @Skate?
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