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Commsec ProTrader1 - FAQ and Tips

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Re: Commsec ProTrader- FAQ and Tips


Hi Markmau,
Hope you didn't lose too much dough.
Sure you haven't confused the pre-open and after market adjustments? Did you check the time only on protrader2 or did you verify it with your computer time/wristwatch/wallclock?
 
Re: Commsec ProTrader- FAQ and Tips

I have given up on PT2 too. Just reinstalled PT1 - much better!

PT2 was leaving the outline of each opened window on my Desktop on leaving PT2.

Hope they put some of their profit in upgrading PT2 to PT1 standard!!
 
Re: Commsec ProTrader- FAQ and Tips

I've started using P2 for its candlestick minute charts to keep an eye on one specific share or index (fitting two or more gets too hard). It gives more clarity and better intraday signals but watching the markets (6 windows) and execution is done on P1.
 
Re: Commsec ProTrader- FAQ and Tips

RichKid said:
Hi Markmau,
Hope you didn't lose too much dough.
Sure you haven't confused the pre-open and after market adjustments? Did you check the time only on protrader2 or did you verify it with your computer time/wristwatch/wallclock?
Click to expand...

Yes, I am sure. The market appeared open normal to about 4.06 (clock computer, the clock on PT2, and my mobile which is updated to the cell towers all said the same time). Then went to pre-open for a few minutes before closing. Times as expected, just delayed 5-6minutes.

No real dough, more opportunity lost. I wanted to watch the bid/ask prices for a stock that had a good shark bar - and was going to add my ask to short.

PT1 only for me.
 
Re: Commsec ProTrader - FAQ and Tips

Well, here is some really bad news. As some may have guessed already Commsec says they will phase out PT1 soon. The following is from an email they sent recently, some of you would have got a similar one. I think I will email them telling them not to even think about it until PT2 is upto the same standard at PT1. I hope others here will let them know what they think as well. No compromises on my part- I just can't trade effectively with such a clunky thing as pt2- I'll lose money and waste my time.

 
Re: Commsec ProTrader- FAQ and Tips


I saw that too. Are you sure it wasn't the asx at fault? That's what I assumed at the time.

MIT
 
Re: Commsec ProTrader - FAQ and Tips

email to protrader support:

I was using Protrader 2 at close yesterday and there seemed to be a 5-6 minute delay. Pre-open didn't appear to start untill about 4.05, and the market close didn't occur until about 4.11pm

Can you please inform me of the reason for this delay.

I am somewhat concerned that you intend to phase out Protrader 1 as it seems to me to be more reliable and more intuitive to use.

Regards,
Mark

Commsec Response:

Thank you for contacting CommSec Tech Support.

Our developers have fixed the problem you are referring to, can you please try again today.

CommSec apologises for any inconvenience that may have been caused.
 
Re: Commsec ProTrader - FAQ and Tips


It also happened last Friday. I had too PT2 running as well as a static system running which confirmed the market had closed. I can understand a system freezing but this was showing shares being bought and sold over this period, where did the information come from? Hopefully it is fixed, but I'll be checking a second source in future to make sure it is not playing up.

MIT
 
Re: Commsec ProTrader - FAQ and Tips

Looks like I will be giving them a call also because I can't even get proper ETO quotes. The only series I can get begins from June 06. Very frustrating and they're very slow with their response.
 
Re: Commsec ProTrader - FAQ and Tips

I often have trouble getting a data feed on Monday mornings (before 9am). Seems to be a server problem (not mine but Commsec's). No data this evening too for a bit. I can't be bothered contacting them as they take too long. They can go to hell if they drop PT1 anytime soon. Bunch of monopolists.
 
Re: Commsec ProTrader - FAQ and Tips

Hey Guys,

Yeah I noticed that delay problem you mentioned as well Markmaru. Had no cash exposed and was just going through some numbers so if nothing else it was just a frustration. I'm a PT2 user and I upgraded as soon as it was available. Things have certainly been worse with the system in the last month or so than I have experienced before.

I've also been experiencing runtime errors that require a restart of PT2 when I have been moving and adding screens to my setup.

Annoying but not enough for me to ditch the system entirely.

Very interesting thread though.

Cheers

Mick
 
Re: Commsec ProTrader - FAQ and Tips

DTM said:
Looks like I will be giving them a call also because I can't even get proper ETO quotes. The only series I can get begins from June 06. Very frustrating and they're very slow with their response.
Click to expand...
I've been having the same problems with PT2, supposedly it will be "fixed in the next upgrade" but I wont be holding my breath. I've been relying on basic commsec for spreads
 
Re: Commsec ProTrader - FAQ and Tips

Gday All.

I got pt2 (cd) sent to me in the mail today

Looks like im going to have to use it.... I haven't heard too much good about it.

Going to chuck it on my back up lappy, have a fiddle with it whilst trading with pt1.
I dont like to knock technical advances but this one doesnt sound too good.

Ar well
 
Re: Commsec ProTrader- FAQ and Tips


Me too Rich Kid - I can't handle Pro trader 2 - it's too small (the font) and I much prefer the readability of 1. Maybe it's a bit too that I can't be bothered to learn new things all the time - I hate it when things change every 5 mionutes. I DO get the 45 trades in each quarter - nearly always - but there's usually an options trade in there too - so it's not critical.
I'm concerned that they may be closing down pt1 at some stage and insisting on the change. I have both on my computer, as it did prove useful a few days ago when pt1 was down for nearly an hour one afternoon.
 
Re: Commsec ProTrader - FAQ and Tips

I just clicked on the email link earlier in this thread too - and voiced my absolute disgust at the thought that they could even CONSIDER phasing out PT1 - as PT2 is a crock!!! (Not those exact words - but very strong!!)
Suggest everyone emails and does the same.
 
Re: Commsec ProTrader - FAQ and Tips


I agree, maybe someone can start a website (www.keepPT1.com.au???). If comsec really cared about us they'd be asking our opinion and getting feedback via surveys and competitions instead of just telling us they'll be abandoning it. I'll definitely start emailing them to remind them to keep it going. Hope everyone else can do the same.
 
Re: Commsec ProTrader - FAQ and Tips

Hello, I just recieved a cd of ProTrader 2 in the mail today.I think I will stay with PT 1 till they take it off.

I have sent a e-mail too voice my opposition to the removal of PT1.

Cheers,
Peter
 
Re: Commsec ProTrader - FAQ and Tips

Had a reply to my email today just saying:
"Thank you for your email.

ProTrader 1 will only be available for a limited time so it is recommended to become familiar with ProTrader 2 whilst you can still use version 1.

What issue are you having with ProTrader 2?"

Regards,
Diana.
Commonwealth Securities Limited
http://www.comsec.com.au

Within Australia :
Phone : 13 15 19 (8am to 7pm, Sydney time, Monday to Friday)
Fax : (02) 8292 4777


Well, I think that's a poor show. The cd also arrived in the post today, though I've already got it loaded. Don't want to lose PT1. Keep emailing folks - I'll send a strong reply to this one.
 
Re: Commsec ProTrader - FAQ and Tips


Yes, that does deserve a strong reply. Basically they are brushing us off.

In fact, I received a previous email from one of their reps named 'Diana' and it was a short, useless email, didn't answer my query and was phrased poorly. I couldn't make head or tail of it. So much for resolving the dispute. I do find that a small number of their customer service reps are great though, not sure how much they actually pass on to the top people and if they care. Maybe we should direct them to this thread and get them to reply here on ASF? Who knows it may help, might have to check with Joe first about whether that would be okay, we don't want comsec hassling ASF for any reason.
 
Re: Commsec ProTrader - FAQ and Tips

Rich Kid - will you talk to Jo and see if we can get commsec to view the thread - I think something really has to happen.
Thanks
 
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