Recently I had my car broken into wallet phone etc taken.
I am also a single parent for 2 autistic boys one of whom is non verbal another who has only this year started having seizures some so severe his heart and breathing has stopped and he requires medication daily and getting a autistic child person too take medication is a task and a half.
Anyway due too the thieves I was very very behind on everything half my pension was was gone before I got it just fixing up the mobile bill that was because of the burg.
So I eventually had too ask my 70 something very ill mother too lend me just a few bucks before my next pension, she got out of bed went too the bank all good.
I go too the ATM take $100 out and I am putting away the card about too take the money and it is sucked back into the machine huh?
So I take another $100 out too see if it will come out of that tranaction or at least show up back on my balance !
Nope it had not and I only asked for $200 , so I contact the bank straight away.
Do a dispute blah blah am told it may show up the next day.
It does not so I go inside my NAB branch in Northam I explain the situation, by the look of sorrow and embarrassment in her eyes I know it's not good news.
Yes this ATM has done this before too numerous customers and it took months too get the money back and it's a machine known too do this.
So it is nowq Friday I am out of food meds and petrol even I got neighbours too tow car back in garage after I checked ATM and got daily meds.
Chemist will cover me until Tuesday when my regular pension goes in.
I have explained the situation too NAB , IT MAY NOT BE THERE POLICY BLAH BLAH BUT ETHICALLY MORRALLY THEY ARE IN THE WRONG AND SHOULD DO THE PROPER AUSTRALIAN THING, BUT I FORGOT THERE NOT AUSTRALIAN NOR ARE THEY ETHICAL OR MORAL, THE4Y REFUSED TOO EVEN GIVE ME A $50 ADVANCE BECAUSE I HAVE NOT BEEN A CUSTOMER THAT LONG 3 MONTHS YES I AGGREE IT IS NOT LONG BUT I AM ONLY ASKING FOR WHAT IS MINE TOO BE RETURNED WHEN A ATM OVERPAYS THEY KNOW P-0RETTY DAM QUICK REVERSE IT AND THEY DO NOT CARE , SO THANKS TO NAB I WILL HAVE TOO HIT UP CHARITIES FOR FOOD ETC THIS WEEKEND AND IT'S SHAMEFUL I AM TAKING FROM PEOPLE WHO REALLY NEED I ONLY REALLY NEED BECAUSE I BANKED WITH NAB