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- 12 January 2005
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positivecashflow said:Just switched to iiNet 8Mbps/1.5Mpbs ADSL 20gb limit for 49.95. Though you have to bundle it with their local telephone which is competitive anyway... Looking forward to ADSL +2 though!
Tried Telstra a long time ago. Similar problems - even tried to blame Microsoft when it didn't work. Won't bother with Telstra again - just too hard. Use iiNet now with no problems.malh786 said:I'm on Telstra bigpond adsl 1500/256. So far all ok. Big downloads no problem, speed good.
I think they have customer service issues that need improvement IMO.
I recently called their helpdesk and after battling through the automated menusget to a recorded message that says "We are sorry, we are experiencing a high volume of calls at present and are unable to take your call. Please call back on the next business day." and then they hung up on me.
Usually I expect to hold for a short while - but to get cut off!? :swear: I wonder how many other companies take customers for granted?
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