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If a WEB share holder holds shares that were entitled to participate in the retail offer they would have received a Retail Offer Booklet including a personalised Entitlement form.
If you haven't got the booklet then your address may be incorrect at the registry or it's more likely that your share holdings do not qualify for the entitlement.
If you haven't got the booklet then your address may be incorrect at the registry or it's more likely that your share holdings do not qualify for the entitlement.