I agree - except for the fact that is not a few. I have yet to meet a satisfied customer of TLS. A mate of mine works for TLS and when I asked about hooking up our phone (we have just moved) he recommended several companies - none of which were TLS!! When I queried him he said that he would never recommend them. Even though he gets a staff discount off his phone bill if he is with TLS he has his phone with another company.
I thought I would give them another chance and went into the local TLS shop to enquire about home and mobile phones. The sales girl told me that I would be better off with Optus as TLS was too expensive!!!!
With that kind of service and reputation - what hope do they have?
malachii
You may be on to something there but I usually looks at financial books to determine if customers abandon the company or they don't make enough in certain area......This will tell me whether the customers shout loudly but they couldn't be bother switch carrier because they know they get the same treatment in Optus and Vodafone.....
very much like the banks lot of shouting and bitching about banks not many people do anything about it....
Right now the book tell me they are losing fix line but this is a problem
they have to address at some stage this is a problem management has to tackle head on.....
if they decline in fix line and other division then it worry me
but decline in old ancient asset only to be replaced by growth in Wireless, Data and Foxtel then it's a good thing for Telstra...
TLS do have their fair share of problems but what they lose in one area they make money in other area and their return on asset is the best
of its class..
at a certain price TLS become compelling value despite all their problems.
TLS has many unique assets other Telco in the world would dream of having
all it need is decent management to get a high return for these assets
by changing the way they offer their services (bundle is the key here) and I think Thodey already started this journey not too long ago...