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Terrible Cafe Service - what would you do?

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Thankyou for gracing me with a reply, Your Majesty
Firstly, i don't remember the complaint being about swearing being thrown around, so that is a moot point. Alot of kitchens aren't much different to building sites to be honest, have you heard the language in some of the 5 star kitchens?
I'm not justifying the actions of the staff, more putting the other side to generate discussion.
My point being, isn't that what it is to be an Aussie, to let a bit more slide than most other cultures do? Within reason, that is.
Are we on our way to being uppity Eurotrash?
Your point is valid, i have my fair share of insults, i've just learnt to fire back and put people in there place, or take it with a grain of salt, and laugh.
 

I agree you should be relaxed about it. But not take it.
It wasn't a joking swear, it was a public insult.
I would just walk out. You expect common courtesy. Australians used to be courteous.

As I have said earlier, many cafes are crap.
Go to a proper restaurant or have a pub counter meal. Pubs are struggling because they are not seen as fashionable as a cafe.
 
Faecal matter/ice cream.......you get the idea.

But seriously, I would of left, and maybe given a mouth full to the commenting staff.
 
im a chef and in my opinion to wait close to an hour in a cafe for food is pathetic (i dont care how busy they are!) so you where well within your rights to ASK. Afterall you are the customer and without customers they cant pay bills and wages. If it was the chef that made those comments then firstly very unprofessional and secondly couldnt have been that busy. Believe me when you are busy there aint no time for smart A comments!! So if it where me i wouldve walked because in such an unprofessional establishment who knows what you and your family just ate for lunch (hope you didnt order the Coogee Bay ice-cream for dessert). From the sounds of it cuisine magazine wouldnt even rate this place so might be a waist of time? but word of mouth is very powerful in the local area. Happy Fathers day mate!
 

I am a princess in waiting to become a Majesty! LOL. I was trying to paint a picture for you where it is OK to joke around etc. like on a building site at smoko for instance. NOT in a packed cafe' on Fathers Day waiting for your food to arrive.

I agree the Aussie culture is world reknown to be laid back in it's approach to the BIG things. "She'll be right mate" attitue has served us well in the past. Times have changed, it is no longer acceptable to adopt this attitude when it comes to "service" industries. People expect a modicum of decency these days if they are paying for it. Sure it's OK to have a bit of banter with the bar staff down the local and let the rapier wit fly. GREAT. There is a time and place for this kind of retort. And Fathers Day in a packed cafe' is not one of them. IMO.
 
springhill said:
???? WOW what a bunch of princesses we have around here, i take it you've never said anything out of line/that was misconstrued at the workplace? Oh to be as perfect as you.
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No, your Crows opinions are spot on but you have got this one wrong.

This was a family, dining out for Fathers Day. This was not a 2am pit stop, in a layover greasy.

If one of our employees was this disrespectful, especially in such a public way, to any of our customers, then that would mean a counselling session and a 'count' against them. And we would be on the lookout for further evidence to warrant dismissal.
 

Agree totally TS.

I would go further and take out an add in the local paper too, just to rub it in their face.

Springboy, get a grip mate.

Cheers,


CanOz
 
CanOz said:
Agree totally TS.

I would go further and take out an add in the local paper too, just to rub it in their face.

Springboy, get a grip mate.

Cheers,


CanOz
Click to expand...

Let's say, for arguments sake, that Who Dares' wife was incorrect in her interpretation that the comment was directed at WDW and it was a jibe at someone else (a work colleague maybe?).
Feel like opening yourself up for a defamation case Canboy?
Ludicrous idea.
 
Your meal paid a portion of their weekly pay. The only thing to do was to walk out, spread the word and never go back.
 
Has happened a few times.
Fortunately with a group.

I normally have a ball eating what we all want
drinking what we all want to drink.
Coffee by the bucket,aperitifs the whole 9 yards.

Everyone then walks out the door before me leaving me at the front counter to pay.
I pull out a $50 and ask for the manager.The $50 gets the attention "tips" are on the mind.

When the manager arrives I let it rip.
Ending the disdain with sue me as I walk out the door.

I'll pay for excellence
They can pay for rubbish!
 
I would have discussed with the family to get up, we are going elsewhere, explaining to them we are not tolerating this crap. Then taking a handful of take away menus (if they had them) telling them I gots lots of friends that I am going to enthusiastically advise about avoiding this place.

If I were sitting alongside your table and saw it happen to you, I would have at least commented on the way out. I saw how you treated those people, it was disgusting and dont expect to see us or anyone I know back here.

I dont trust people with 'attitude' with my food, and if I had to argue with them would NEVER eat what they served up. Best to walk the talk.

I love it when they have to advertise their wares from then on, it costs them big bucks and gives me the opportunity to remind my friends not to go there.
A good cafe doesnt need to spend money to beg me to come back.
 
BBQ or meal at home beats all possible blues and if you prepare meal yourselves it is almost guaranteed that there will be no nasty extras.
 
Who Dares Wins - I'm sorry that you had to experience such an unpleasant situation on what should have been an enjoyable day for yourself and your family and I'm sure you wife would feel terrible as well that her nice gesture of taking you out for fathers day would result in such an unpleasant experience.

Congratulations for avoiding the simple and obvious solution of smashing the blokes face in! And also for taking it in your stride and not letting it spoil your day.

These people (the staff and management) are tossers. In my view walking out would not have caused them any grief and would have had you back where you started on a busy day with no food in your stomachs. So I have no problem with staying for the meal. I would have asked for a personal apology from the loser that insulted you before paying for it though and if the apology was refused (given that its FREE to apologise) I would happily have left without paying or waited for police to arrive if restrained.

Please make sure you tell EVERYBODY - people will listen and won't go there.

I had an experience at a local waterfront cafe recently over a very minor service incident that was resolved to our complete satisfaction by staff. As we were leaving the premises the owner decided to re-raise the issue in a bizarre and pointless way - effectively accusing my wife of lying about a conversation with one of the waiters even though he hadn't been present during the conversation (and the cost to him of the whole incident was about $1.75 which was much less than the tip we'd left lying on the table after the incident was resolved ).

Telling friends has resulted in two direct group bookings cancelled and many people I know now don't go there just due to me telling them about what occurred. I'm a local and don't go there anymore either ... I go to the place next door. (I went there this morning for breakfast ... another $80 they've missed out on).
 
1. name them here, so the ASF'ers who choose to do so, will avoid them.

2. most of these establishments are listed in numerous "where to go/eat" websites - leave comments of your experiences.

When with a group of people it's not always convenient just to get up and leave, but it would have been the first thing on mind to do.
 
Australian service sucks. Every time I go back, it seems to be worse. I've travelled around quite a bit, I guess, and I think of all the places I've been Australian service is the worst. Shame really.

As for what I would have done? Well, does arson get me in trouble?
 
Absolutely disgusting is all I can say.

I would have jumped straight up and confronted the punk, and made a scene as well just so all the other customers and hopefully the owner could hear.

Australia service culture is rubbish, very difficult to even get service let alone good service.

You need to name and shame this establishment, the only time people listen is when its hurting them financially. I would like to know the name of this place so I know to avoid it at all costs.
 
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