Australian (ASX) Stock Market Forum

Interactive Brokers

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Bronte said:
Yes TH we are here in Perth WA
We had to phone and cancel our orders.
IB customer service were surprised.
Click to expand...

Yep first they said telstra customers are having problems but I'm on commercial fibre. Now they are saying TWS is corrupted but given up on that and looking at something else!!
 
I have three separate logins, 2 based in NZ, and 1 in Oz. The 2 based in NZ are logging in fine, the Oz one isn't...

I have TLS ADSL and 4G, TWS working with neither for Oz login only. Weird...
 
Thanks yonobarn and welcome to ASF :)
Our other accounts are working fine TH
Just an aussie IB problem we think.
 
Anyone still having problems? Can you do a chat session and see if they can sort it. They don't seem to be able to see any problems
 
Trembling Hand said:
Anyone still having problems? Can you do a chat session and see if they can sort it. They don't seem to be able to see any problems
Click to expand...

Yes TH - still not connecting. TWS login screen says "Attempt xx: network error, will try again in x seconds"

Will try to start a chat session
 
yonobarn said:
Yes TH - still not connecting. TWS login screen says "Attempt xx: network error, will try again in x seconds"

Will try to start a chat session
Click to expand...

Yeah please. they seem to think its telstra problem. I'm not on telstra and just did a traceroute and it seems there is no telstra infrastructure used all the way to Honkers.
 
Brendan P: It seems there is an issue with Telstra due to which there are packets lost.
Brendan P: We can confirm this by running a ping test from your computer to our servers.
Brendan P: Please try a ping to gw1.ibllc.com.hk
Brendan P: Try the command: ping gw1.ibllc.com.hk -n 50
me: plenty of request timed out lines by the looks
Brendan P: Yes, it seems to be the case with many Telstra customers.
Brendan P: In the meantime, you can try the Web Trader for trading.
 
yonobarn said:
Brendan P: It seems there is an issue with Telstra due to which there are packets lost.
Brendan P: We can confirm this by running a ping test from your computer to our servers.
Brendan P: Please try a ping to gw1.ibllc.com.hk
Brendan P: Try the command: ping gw1.ibllc.com.hk -n 50
me: plenty of request timed out lines by the looks
Brendan P: Yes, it seems to be the case with many Telstra customers.
Brendan P: In the meantime, you can try the Web Trader for trading.
Click to expand...

yeah except I also have direct FIX connection into HKFE and thats perfect. Not a dropped tick!!

Very Frustrating.
 
yonobarn said:
Brendan P: It seems there is an issue with Telstra due to which there are packets lost.
Brendan P: We can confirm this by running a ping test from your computer to our servers.
Brendan P: Please try a ping to gw1.ibllc.com.hk
Brendan P: Try the command: ping gw1.ibllc.com.hk -n 50
me: plenty of request timed out lines by the looks
Brendan P: Yes, it seems to be the case with many Telstra customers.
Brendan P: In the meantime, you can try the Web Trader for trading.
Click to expand...

and this:
ChatSys: This chat is associated with ticket #142380. Please record this number for use in future inquiries. You are currently in room 'Technical Assistance'.
Dmitrii I: Hello, this is 'Dmitrii I'. How may I help you?
COZ: Hi, i'm contacting on behalf of my Australian trading mates,
COZ: they're having trouble connecting to the platform
Dmitrii I: That is correct. A lot of issues with Telstra ISP reported from Australia.
COZ: these guys are full time trades, they're getting a bit stressed
Dmitrii I: Please let them get in touch with their ISP
COZ: what message can i pass on to them?
COZ: one of the guys is on commercial fibre
Dmitrii I: They can call us if they need to close positions. Or they can use 3G on mobile to connect to trading platform.
Dmitrii I: Basically, we have no influence on the third party providing connection.
ChatSys: We are having technical problems in contacting the Customer Service Rep. Please be patient while we try to re-establish the connection.
Dmitrii I: Please let them contact their providers first and getting confirmation the issue is not on their side.
COZ: ok, so your sure its Telstra
COZ: ?
Dmitrii I: Well it is a backbone problem there in Australia. And a lot of clients with Telstra ISP reported problems.
Dmitrii I: I am as sure as I was told.
COZ: ok, i will pass it on..
Click to expand...
 
Here is my other connections. All good every exchange in the world exchange in the blood world except IBs log ins!

Connections.gif
 
Always pleasant spending the afternoon trying to work out whats wrong with MY computers/network/ISP etc etc.

Could these situations be handled any better by IB and there customer service representatives??

I was talking to them on chat for almost 2 hours with no mention of anything but the problem is with my ISP.

Very frustrating....
 
Market Sniper said:
Always pleasant spending the afternoon trying to work out whats wrong with MY computers/network/ISP etc etc.

Could these situations be handled any better by IB and there customer service representatives??

I was talking to them on chat for almost 2 hours with no mention of anything but the problem is with my ISP.

Very frustrating....
Click to expand...

Very frustrating. especially since they got me to reinstall a fresh TWS so you lose all your setting. F'in idiots!!!
 
Trembling Hand said:
Very frustrating. especially since they got me to reinstall a fresh TWS so you lose all your setting. F'in idiots!!!
Click to expand...
Yup, they got me to do that...once. After that I backed up my settings weekly.

CanOz
 
I had the same problem with TWS setting . I’ve just renamed the file
tws.mon.xml ( yesterday setting ) to tws.xml ( current setting) .
Lucky that works for me :D
 

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