IG Markets - Platform Faults & Gotchas

[elmundotrade]

Hi elmundotrade,

If you believe there is a problem with the price action please post a timestamped screenshot of the deal ticket at the time or even better a chart reflecting this action.

We can try and confirm if there any issues.

Who do you represent sinner..?

 

[sinner]

Who are you implying I represent exactly? IG?

As an IG client who has been stopped out of plenty of trades which proceeded to go my way, I keep a close eye on claims of price manipulation. Considering IG is a London company, I really don't see them playing the prices which the majority of their customers would be watching.

Since you seem motivated enough to make accusations but too lazy to back them up I did some digging.

I assume the circled candle in the below 30min is the one you are referring to.

Can anyone else confirm this price action with their broker for the FTSE100 Cash contract?

 

[James Austin]

Can anyone else confirm this price action with their broker for the FTSE100 Cash contract?

ftse futures 10min 9/2/09

 

[elmundotrade]

Who are you implying I represent exactly? IG?

As an IG client who has been stopped out of plenty of trades which proceeded to go my way, I keep a close eye on claims of price manipulation. Considering IG is a London company, I really don't see them playing the prices which the majority of their customers would be watching.

Since you seem motivated enough to make accusations but too lazy to back them up I did some digging.

I assume the circled candle in the below 30min is the one you are referring to.

Can anyone else confirm this price action with their broker for the FTSE100 Cash contract?

Wait a minute sinner, before you open your mouth, find out the facts, which are below.
1). I got a day job and to start playing or learning how to post pics in this thread, would required time, and I don't have that in my day job, hardly any time to write or even checking things out, I wouldn't mind doing it in my time.ok. besides I'm new to this forum.
2). Why are you getting ideas of me of accusations. When all I'm doing is trying to share purely on my observations for people to see, thats all.
3). In my charts Im seeing about a 300 points tail on a candle that was recorded last night at about 1.55am, on a 5 min chart which went from about 4290 to 3973. Is not my imagination ok... is really there and since you mentioned it, I would like to see if other people are getting the same.
4). At the time when that happen I was sleeping, So I wouldn't have a clue what would happen if you would be trading and having a position opened at the time.
5). And yes I have the motivation to learn and be successful at trading a few instruments, and since I'm not rich yet, I have to start with little, and this is why I have a day job at the moment, besides I'm teaching myself. ok.
6). So I would suggest for you to have a look at a 5 min, 3 min or even a 1 min chart, and confirm pls.
7). SUCCESSFUL SPECULATION BEGINS WITH OBJECTIVE OBSERVATION (quote)( alphatrends).

Cheers....:nunchux: :engel:

 

[sinner]

Hi again elmundotrade,

For us to verify the "facts" you need to post a screenshot of the price action so we can confirm. Not sure how come you have time to make all these posts but not take a screenshot. You don't even tell us who is supplying your chart. Are you using the IT-Finance charts supplied by IG?

I see no such price action anywhere on any chart I can pull up. The only time I see the price in the 3900s in the last 2 weeks is on the 24th of Jan.

The deal ticket on the 5 minute chart for 01:55am ADEST candle states highest at 4304 and lowest at 4287.

One would think accusing the worlds largest CFD broker of price manipulation without any evidence is beyond the bounds of "objective observation".

 

[elmundotrade]

Hi again elmundotrade,

For us to verify the "facts" you need to post a screenshot of the price action so we can confirm. Not sure how come you have time to make all these posts but not take a screenshot. You don't even tell us who is supplying your chart. Are you using the IT-Finance charts supplied by IG?

I see no such price action anywhere on any chart I can pull up. The only time I see the price in the 3900s in the last 2 weeks is on the 24th of Jan.

The deal ticket on the 5 minute chart for 01:55am ADEST candle states highest at 4304 and lowest at 4287.

One would think accusing the worlds largest CFD broker of price manipulation without any evidence is beyond the bounds of "objective observation".

Hi sinner.
I which I could do that,and you are right by evidance posting a sreenshot of the chart in the thread would make it easier, but I don't know how to do it as yet. I tell you one thing, when I get home I'll will learn how to ok... and yes my provider is IG and yes they provide me with the IT-Finance charts....( I believe they are 2 separate entities, IG is not accountable or is not responsable with the charts clients get, is what I heard anyway....is that true?
Hmmmm .... :disgust: this is getting interesting, if you saying your charts are from IT-finance charts which IG provides, and yours is different then lets say mine...... I would like to know why?? I just reloaded the charts...and still getting the same thing about 300 points at that particular time... hmmm.

 

[James Austin]

if u were stopped out due to the glitch shown, then you would have recourse with IG. were u stopped out??

 

[>Apocalypto<]

Have any of you called IG and spoken to them?

or do u just come on here and whine?

I have spoken to IG about this, the charts are provided by IT Finance a French based data provider. on every chart i have seen it has the message of data is indicative.

I also had a massive spike on a IG chart once this was IT Finances fault and not theirs. I called to find out I was told the market did not go there and had nothing to worry about, case closed.

Lets cut the crap.......

attached is a chart from a ECN broker....

LOOK AT ALL THE TAILS ON THE WORLDS MOST Heavily TRADED MARKET THE EUR/USD OMG ATC IS OUT TO GET ME CALL THE BROKER BUSTERS!

Tails happen people get used to it. I have been stopped by 1 pip on many times with a ECN broker and a Market Maker. I have also had my limit missed by a pip as well many a time, so is it price manipulation??? no it's called trading and it's hard...... so get used to it.....

I get a little sick of seeing people blaming dealing desks or any other broker for their crappy trading...........

all I can see is wah wah wah wah like I said if you a problem call them and talk about it!

 

[elmundotrade]

if u were stopped out due to the glitch shown, then you would have recourse with IG. were u stopped out??

Thats it James!!, that was what I was talking about, the glitch shown is of about 300 points....and that would of happened in less than 1 minute, I would say in seconds. Any one that would of set a stop limit loss withing that range would of being wiped out, right?...... Now would you be able let say in that situation of being wiped out of market, argue that point with IG, and get a refund for what you've lost?
Anyway, I wanted to say to sinner..... that I have noticed that in the IG platform there is 2 types of charts you can look at, one being the one you screenshoted earlier today, which is the 'Quick chart', this one doesn't show the glitch.... and the one James just screenshotted, which is 'Advanced chart' , which is the one that shows the glitch, and is the one I use for my technical analysis...... My question now would be, which one is more accurate to the price of the real market?? We all know that here we are dealing with a MM platform, and there could be price lagging, right?
At the moment I'm trying to screenshot the charts to put it in the thread, anyone any suggestions of how to do it?..... as a matter of fact, I don't have to now since sinner, and James screenshotted both of the different charts already.....but any how I would like to learn anyway...

Cheers.... :aliena:

 

[>Apocalypto<]

Thats it James!!, that was what I was talking about, the glitch shown is of about 300 points....and that would of happened in less than 1 minute, I would say in seconds. Any one that would of set a stop limit loss withing that range would of being wiped out, right?...... Now would you be able let say in that situation of being wiped out of market, argue that point with IG, and get a refund for what you've lost?
Anyway, I wanted to say to sinner..... that I have noticed that in the IG platform there is 2 types of charts you can look at, one being the one you screenshoted earlier today, which is the 'Quick chart', this one doesn't show the glitch.... and the one James just screenshotted, which is 'Advanced chart' , which is the one that shows the glitch, and is the one I use for my technical analysis...... My question now would be, which one is more accurate to the price of the real market?? We all know that here we are dealing with a MM platform, and there could be price lagging, right?
At the moment I'm trying to screenshot the charts to put it in the thread, anyone any suggestions of how to do it?..... as a matter of fact, I don't have to now since sinner, and James screenshotted both of the different charts already.....but any how I would like to learn anyway...

Cheers.... :aliena:

so based on my last Post, is it an IG error or IT Finance????

have u called them to ask yet?? why do u ask the help of forum members and not call your provider to find out???

think about it, who would know more IG or JA and Sinner??

to attach a file

step one. save the the chart by clicking the print icon on the chart then save to desk top. go to attach file in writing post and attach once appeared post reply with pic attached.

cheers

 

[elmundotrade]

Have any of you called IG and spoken to them?

or do u just come on here and whine?

I have spoken to IG about this, the charts are provided by IT Finance a French based data provider. on every chart i have seen it has the message of data is indicative.

I also had a massive spike on a IG chart once this was IT Finances fault and not theirs. I called to find out I was told the market did not go there and had nothing to worry about, case closed.

Lets cut the crap.......

attached is a chart from a ECN broker....

LOOK AT ALL THE TAILS ON THE WORLDS MOST Heavily TRADED MARKET THE EUR/USD OMG ATC IS OUT TO GET ME CALL THE BROKER BUSTERS!

Tails happen people get used to it. I have been stopped by 1 pip on many times with a ECN broker and a Market Maker. I have also had my limit missed by a pip as well many a time, so is it price manipulation??? no it's called trading and it's hard...... so get used to it.....

I get a little sick of seeing people blaming dealing desks or any other broker for their crappy trading...........

all I can see is wah wah wah wah like I said if you a problem call them and talk about it!

Well said Apocalypto!!!.....I can see that you have been trading for a while perhaps years?.. I'm defenately learning what works and what doesn't in trading...... and I can already see that one never stops learning, like the market keeps changing, one has to adapt to the changes and challanges and keep on looking for opportunities, being very defensive specially in the current market conditions, this is my first year of trading, and I'm preatty sure there is more years to come.....
As long as you trade, you build a network in your mind of what to do in certain situations....... and keeping your losses short, without getting wiped out complety, I think one can make it to the other side, and survive.....

Cheers....... :iagree:

 

[James Austin]

think about it, who would know more IG or JA and Sinner??

whats the big deal here apocalypto??

elmundo's original question is all so straight forward and has been fully explained; futures, MM pegging CFD, compare the two, = IT glitch.

also,
elmundo is clearly new, let him ask dumb questions, we all started there.

james

 

[>Apocalypto<]

no James it turned into a witch hunt........

with charts of any tail being posted as price manipulation....

that is my point.

mate trade GBPJPY then u will see tails that will blow your minds!

good on u elmundotrade for asking a q i find it even more important u receive proper information.......

elmundotrade I suggest u call IG to find the answer for your question.

cheers

 

[elmundotrade]

Apocalypto.... It was purely on my observation that I saw that glitch in the morning, And common 300 points, cheese must be an error from IT charts. when that happend I was sleeping, so it really doesn't worry me at this stage........ I just wanted other people's point of view about it, what they think about that, since I'm new to trading. And by the way if I feel that I have to ring the help desk, let me reassure you that I would, no hasitation hehehe....
Thanks for your help....... I will try what you said...

Cheers........ :car:

 

[James Austin]

no James it turned into a witch hunt........

with charts of any tail being posted as price manipulation....

that is my point.

mate trade GBPJPY then u will see tails that will blow your minds!

this feels like a storm in a tea cup.
it neednt be.

the tails arent the issue, the question is, did elmundo get stopped out on that tail?
i suspect he didnt, even if he was in the trade, because the tail didnt show up on the futures chart.

 

[Wysiwyg]

this feels like a storm in a tea cup.
it neednt be.

the tails arent the issue, the question is, did elmundo get stopped out on that tail?
i suspect he didnt, even if he was in the trade, because the tail didnt show up on the futures chart.

No one has ever posted they have been stopped out of a trade by a phantom spike yet.The legalities of such being inhibitive for brokers.

Now we know the service provider has the occasional spastic spike but no one gets tagged.

 

[elmundotrade]

Thats right James. I didn't mean to make a big deal out of this...... hehehe
I must admit I believe there isn't such a thing of a dumb or stupid question... we are all in different degrees of knowlegde and wisdom, and if we help each other we could all enjoy the good life, just my point of view ok... hehehe. We live in a society that makes you believe that asking questions is something you have to think about, weather it will be a dumb or genuine question... but that's ok.
I think this forum is fun and very helpful....Thanks for you comment.

Cheers....... :karaoke:

 

[elmundotrade]

Ho.. by the way, No James I wasn't effected by that Phantom candle tail.
My subconscience mind was at work at the time, while I rested for another day of planning.

Cheers.....

 

[elmundotrade]

Ok.... here... this is just to test my skills of posting a pic in the thread ok...

 

[Bobby]

Gee this is a nightmare
Try trading without stops ...?.... maybe some chart spikes are manufactured for certain individuals ..