all we can do is tell our own experiences (and hopefully those influenced by our words can work out the context of same).I can only judge from my experience. I have been required to send additional email correspondence for withdrawals on at least three different times in a little over a one year, period which I have found a tad excessive.
Other than that, I do not have a problem with any other aspect of their service. However, since I consider easy deposits and withdrawals an essential part of the broker service, I have been disappointed in this regard.
ur experiences, on what is known, seem not the greatest. Ironically i have never had cash issues, but i have had issues with other aspects .....
If ur problem still exists (either ig or citicorp end in corporate actions) PM me, there may be a name u can use. (i do not work for either)