Help needed getting my money from ANZ

[Mofra]

Julia, the answer is pretty simple, you'll get a faster answer on an internet forum than you will wading through all the phone banking options in order to ask a question!!!

It took an hr & a half here - have you ever been on the phone that long for a transaction account enquiry at a bank?

Hint: Most automated services will default to an operator if you press 0# (sometimes you need to do this twice) - it kicks you out of the system if you're too technophobic to press the 3-4 buttons it normally takes.