Stormin_Norman
Currency Trader
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i am confused, if there are backups why does a fire-alarm bring down the whole platform?
Go Markets any good for forex?
- Thread starter dhruv
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i am confused, if there are backups why does a fire-alarm bring down the whole platform?
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We were initially given the error on our systems as a fire alarm, but of course it seems to have been something more serious than that. I am no IT expert but as I understand it, the signal of a fire was sent, but it was more due to an overheating of a system. As mentioned we do have backups in place and are required to as per our policies and procedures guidelines. Again, let me point out we will be having some further backups and upgrades put in place in the coming weeks.
With regards to technology failings leading to a problem with an EA, I would like to challenge anyone to find a provider who guarantees that all EA orders would be honoured in the event of an IT failure. Saying that, at GO and fixed limit/stop orders that should have been executed during any downtime would be honoured at the correct levels. We take no responsibility for the performance of any Expert Advisor, but we try to offer a level playing field meaning that if any disruption in service has caused an issue on your account we will be happy to take a look and find an agreeable solution.
With regards to technology failings leading to a problem with an EA, I would like to challenge anyone to find a provider who guarantees that all EA orders would be honoured in the event of an IT failure. Saying that, at GO and fixed limit/stop orders that should have been executed during any downtime would be honoured at the correct levels. We take no responsibility for the performance of any Expert Advisor, but we try to offer a level playing field meaning that if any disruption in service has caused an issue on your account we will be happy to take a look and find an agreeable solution.
it's been on 2pip spread for me the whole day.
Is that anything to do with the server downtime?
As far as official communication goes:
Dear Client,
As you may be aware, we had an interruption in service caused by a fire alarm at our server host earlier today. The problem has now been fixed and you should be experiencing normal service.
We apologise for the inconvenience.
Regards,
Go Markets
This doesnt look normal, but ill wait to see if its getting fixed?
As far as official communication goes:
Dear Client,
As you may be aware, we had an interruption in service caused by a fire alarm at our server host earlier today. The problem has now been fixed and you should be experiencing normal service.
We apologise for the inconvenience.
Regards,
Go Markets
This doesnt look normal, but ill wait to see if its getting fixed?
I hope you guys fix these silly problem's soon without throwing the ball all around.
I had to close a 8k profitable trade at a 2k loss. Hope you can understand my anger on a silly excuse such as a fire alarm and not having a robust back-up system.
Large brokers such as IBFX and FXDD got 2 or 3 back up systems in different locations in the US. This way it's immune to fires, power failure or terrorist attacks. apart from their usual once a month 5-15 min maintenance , only once in the last 4 years FXDD was down for more than 45 minutes. IBFX also got a similar up time record.
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Senaka,
That seems a massive fluctuation for a single trade in around an hour or so. We have just tried to call you ( I think I know who you are) because we want to fix up any such error. One thing I would like to say is that if I am correct in who you are, you have not had a trade realise a loss of such magnitude, but please feel free to contact us so we can fix your account. Neither myself or anyone else has received a call about such a loss and I would expect to receive a call within about 30 seconds normally.
I enjoy coming on the forum to discuss any issues etc, but we want to do so in a place of credibility, and if we start seeing false claims such as this, I would find it hard to continue on here without knowing what was genuine and what was false.
Having said that, please call me and I will be happy to look at any trade... unless we are talking about a demo!
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Whilst we are on the subject of backups... I think I have mentioned it before, but we have a backup price feed which can come in should there be any problem with any pairs or the whole feed from Currenex. You will see lots of the pairs fluctuating as normal, but it does seem that EURUSD is currently fixed. We will have this sorted soon once we have spoken with Currenex.
Well it seams that the spread has finely deicded that it want's to be moderently veriable.
Just one thing i should say I think GO are doing a Good job as an FX provided in AUS. I mean who else offeres MT4 at theese spreads? It's just the consistent outages and larger spread that get to people.
yes there are more re-liable brokers out there but they also charge comission and arn't in AUS.
Ps. Sorry, I didnt mean to be rude or come across in an aregant manner about the EA thing as this is something that does touch me on a daily basis and it wasn't totaly answeard.
*Edit*
Nice, the spread seems to be down to a much smaller figure
Just one thing i should say I think GO are doing a Good job as an FX provided in AUS. I mean who else offeres MT4 at theese spreads? It's just the consistent outages and larger spread that get to people.
yes there are more re-liable brokers out there but they also charge comission and arn't in AUS.
Ps. Sorry, I didnt mean to be rude or come across in an aregant manner about the EA thing as this is something that does touch me on a daily basis and it wasn't totaly answeard.
*Edit*
Nice, the spread seems to be down to a much smaller figure
Ok here we go ... GoMarkets now showing their true colours of a bucketshop aka price manipulators!
Is anyone else getting a 3.5 to 4 pip spread on the EUR/USD?? 10 pips with GBPJPY? 5 pips with GBPUSD!!?!
I've got 3 other brokers oen right now, out of which one of them i am with pure interbank ECN - all of them are showing a spread between 0.8 to 1.5 pips for EU.
Even AXISODL, is showing a spread of 1.7, as compared to GO's 3.6 as i write this (and both are Australian)
Now the funniest thing is, i called up my mate who i know has an account with GO as well, and as we set there comparing our spread LIVE over the phone (i sent him an indicator that calculates the spread and shows it on the chart) - his account has a 1 pip spread LOWER than mine!! when he is 2.6 im on 3.6 pips!
WTF?? Is this not a manipulation of price? And why is MY spread different from my mate's spread??? Whats going on here Chris??
Cheeky little game we have here?
Oh, and before anyone starts blaming my internet connection, dont - i tried it on 3 connections already.
Funny for a "honest broker" eh?
Is anyone else getting a 3.5 to 4 pip spread on the EUR/USD?? 10 pips with GBPJPY? 5 pips with GBPUSD!!?!
I've got 3 other brokers oen right now, out of which one of them i am with pure interbank ECN - all of them are showing a spread between 0.8 to 1.5 pips for EU.
Even AXISODL, is showing a spread of 1.7, as compared to GO's 3.6 as i write this (and both are Australian)
Now the funniest thing is, i called up my mate who i know has an account with GO as well, and as we set there comparing our spread LIVE over the phone (i sent him an indicator that calculates the spread and shows it on the chart) - his account has a 1 pip spread LOWER than mine!! when he is 2.6 im on 3.6 pips!
WTF?? Is this not a manipulation of price? And why is MY spread different from my mate's spread??? Whats going on here Chris??
Cheeky little game we have here?
Oh, and before anyone starts blaming my internet connection, dont - i tried it on 3 connections already.
Funny for a "honest broker" eh?
Wysiwyg
Everyone wants money
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That is massive. They truly are a law unto themselves. The only way to combat this is to walk away. Unfortunately they catch a lot of fish with the bait and switch method.
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I have noticed that spreads in general have been wider today ingeneral, but still EURUSD on ours was showing lower than FXCM.
As for seeing a different spread on your account, I find that a little worrying. Call me, I would be happy to take a look at your account but obviously I do not know who you are. If I can get your details I can take a look and see if there is anything wrong with your account. Contact me directly and I will be happy to take a look at your account.
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Stawned,
Please report back to the forum the outcome of this - very interested in your feedback.
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Damn.... you beat me to it - was just about to post to keep you all in the loop.
Nothing has changed to us or the systems, but you are right the spreads do seem like something has changed. I have just within the last few minutes got off the phone with one of our partners about this. It does seem like the spreads are not going as low as they normaly do today (and I have seen other brokers which may be experiencing similar issues). We are talking to Currenex to see what is causing this problem (if it is actually a problem) and to get normal service resumed. It is important to be aware that the prices are still accurate, but the spreads may be a touch wider but I am sure Currenex are aware and will get it sorted.
