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Commsec Down

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My prediction for tomorrow; Comsec down all day, dramatic rise in the price of lead
 
brendan87 said:
Has anyone notice that the stuff you can get into on Commsuck has reverted to the pre-update layout>>?? interesting...
Click to expand...
Yes, great...
I finally managed to get in after 1045 cdst(ime)...
New system no good, what a great time to change it...



Going out to Port Pirie to buy some LEAD...
 
Re Comsec. Something to be aware of: on heavy vol days your limit order may not be executed at the price you choose. I recently had an incident where a buy limit was increased by thirty percent. Yes, 30%. It's not that they switched it to a 'market' - they simply changed the limit price. The audit trail showed that the intervention occurred on Comsec's side. I placed the order during heavy vol, so I assume that had something to do with it.
 
it looks like they may have reverted back to the old platform as when i first got in this morning and it didnt work there were new buttons etc.. then when i got in now and it did work they were gone and looks the same as before.. i will be reading the contract tonight as they have cost me greatly this morning!!!
 
wow this is crazy. how they going to cope with all of us '000,000 clients coming from sanford next week?? just set up with www.belldirect.com.au yesterday and no issues with quotes and website access today. all info for decision making on one page too so u dont need to click to ten diff pages for news, announcements, quotes, charts etc which tends to slow u down on days like today
 
stupid protrader is offline again, thought they might have sorted this out ealier - it is so frustrating
 
Yup! Both PT1 & 2 showing last traded prices at about 12:35 today, even though the status still says it's live. Commsec website showing last trades at 3:19 (it's 3:38 now!!!)

This really is getting beyond a joke. Thank god I decided to stay out of the market after the commsec crashes this morning but it's cost me thousands in missed shorts today.
 

I've learnt a little trick - maybe it will help. Under the Help, About in PT2 you can see the server that is being used. Comsec load balances and everytime you restart the program it will negotiate a new server. You can see which server you have connected to, if it is the same as the previous ploblem one, just restart PT2 again, you should eventually find and connect to a working server.
 
on top of that... did they just update the portfolio page to no longer show totals? ..ie) total %, total capital... etc
 
Share prices are about 30 minutes out of date, my god they've dropped the ball on this one.
 
protrader down again - can't access IAP...

also market depth on site is not updated 4.06est
 
agro said:
protrader down again - can't access IAP...

also market depth on site is not updated 4.06est
Click to expand...

I had all these same problems, just follow the procedure I have mentioned 3 or 4 posts earlier - restart until you get a good server
 
Excellent, thanks for the tip Roland. Bloody ridiculous that we have to resort to that but will come in handy to get me out of a squeeze during the next meltdown. Feel VERY sorry for those who have to rely soley on the web site.

After today's drama I'm seriously considering moving to the Paritech Pulse data service. Cost about $140 / month but just thinking about how much Commsec cost me today - I could have subscribed to Pulse for 2 freakin' years!!! The platform looks like a juiced up version of PT1 with a heap more tools / scans.

Thanks again Roland
 
I'm probably preaching to the choir here, but it's ridiculous that commsec cannot keep their site functional during their period of above average load. I saw someone in another thread post that commsec receive 7 transactions per second in the first hour or so of the market opening - how the hell can they do such a bad job of designing and scaling their site that it cannot cope with this load??

Seeing they're bringing in about $20 per transaction, I would've expected they could provide a stable platform for their users.

Yet another reason to move to another broker...
 
Hey is comsec not out of the woods yet ?

My whole portfolio is still equalling zero an 9.00pm tonight.

How ridiculous.
 
 
bloggs_oz said:
I'm probably preaching to the choir here, but it's ridiculous that commsec cannot keep their site functional during their period of above average load.
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The term is flash-crowd and they certainly should have anticipated it AND had sufficient capacity on-hand to deal with it. CPU is dirt cheap, Internet bandwidth isn't quite so cheap but at $20/trade there really is no excuse. The number of transactions they lost today at $20 a pop would have more than paid for the bandwidth plus hardware lease costs plus IT nerd time to get the extra capacity.

Yet another reason to move to another broker...
Click to expand...
You get what you pay for, maybe the extra few $/trade is worth changing to a more reliable broker? Works for me.

m.
 

It's pretty easy to whinge about Comsec when the platform goes down or has a hiccup, but you know 99.99% of the time it works well. Other than a few teathing problems with each software update.

The intergration with your CDIA bank account, no monthly fees, low trade fees and apologetic staff on the end of the phone all makes me feel a little over-reactive when I call to complain. Today was quite exceptional, and although bloody annoying, they did get it back up pretty quickly.

Thinking back, it really doesn't go down as often as we think it does.....
 
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