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Optus brings CMC Markets down

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cferrero

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11 October 2006
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I tried to start "marketmaker" this morning. It failed to start with the error "failed to contact update server".

CMC Markets said the problem was with Optus blocking
their update server on 210.176.61.230

Tracing route to 210.176.61.230 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 14 ms 14 ms 14 ms dslgw-
211.29.137.25.optusnet.com.au [211.29.137.25]
3 15 ms 21 ms 15 ms mas4-
vl600.gw.optusnet.com.au [211.29.137.2]
4 15 ms 20 ms 16 ms mas3-ge9-
3.gw.optusnet.com.au [211.29.129.249]
5 162 ms 161 ms 161 ms 203.208.148.97
6 161 ms 162 ms 161 ms ge1-
2.2.cr01.lax03.pccwbtn.net [63.218.91.173]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.

Which shows the optus routers could not find the update server.

According to CMC Markets the error only appeared on clients having Optus networks and by the afternoon "many" irate clients were complaining.

The reason I am posting this is to invite a response from anyone affected.

Optus told me "we can't help you" and
"this is outside my area of responsibility" and
"you have to write a letter to customer relations in South Australia"
 
Hi & Welcom Cferrero,

I tried a tracert 4 you but got timeouts....however didn't get when I did a ping...????

I'm with Telstra and pings ok, but tracerts don't work on any site for that matter.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

tracert 210.176.61.230

Tracing route to 210.176.61.230 over a maximum of 30 hops

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * ^C

ping 210.176.61.230

Pinging 210.176.61.230 with 32 bytes of data:

Reply from 210.176.61.230: bytes=32 time=155ms TTL=112
Reply from 210.176.61.230: bytes=32 time=156ms TTL=112
Reply from 210.176.61.230: bytes=32 time=153ms TTL=112
Reply from 210.176.61.230: bytes=32 time=162ms TTL=112

Ping statistics for 210.176.61.230:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 153ms, Maximum = 162ms, Average = 156ms

Sorry not much help.
 
The optus site (requires login) has this message:

Message posted at: 2007-01-04 12:14
What: Slows to sites in Asia
When: Current
Duration: Ongoing
Impact: Due to an earthquake on 27th December 2006 in Taiwan, cabling beyond the Optusnet Network, which connects China, Taiwan, Japan, Korea, The Phillipines, Hong Kong, Thailand, Malaysia & Singapore has been cut. This has caused slows to these countries.

Now Optus customer service is not aware or is not saying anything about earthquakes.

But what I think is that Optus is routing traffic to a broken
cable.

I also discovered that I can't access Singapore sites via optusnet.

The point is; why don't they tell me what is going on when I call them and is it really possible that Singapore is cut off from the internet via Optus. Isn't Optus owned by Singtel? and are all their links are cut?
 
That IP appears to be based in HK, so that's probably the likely cause. There are ways around it, depending on resources you have and how desparate you are to access it.

Nevermind, looks like 210.176.61.230 is behind Optus routers, but it appears to be fixed now?
 
No and I cannot reach the following sites either

www.gov.sg/
The official website of the Government of Singapore

Singapore Changi International www.changi.airport.com.sg/

Stock Exchange of SingaporeStock quotes, charts, www.ses.com.sg/

Welcome to Singapore Department of www.singstat.gov.sg/

Welcome to Singapore Department of statistics
www.singstat.gov.sg/

I suppose no site ending in .sg can be reached from Optus Networks.

But listening to Optus support there is no problem.
 
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