NAB Customer Service

• 22 January 2009

• #1

MrBurns

Joined

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Just rang the NAB with a credit card query and was told the wait would be 15 minutes.

How can you run a business with no customer service ?

When you're a monopoly c/o successive lame Govt's.

 

• 22 January 2009

• #2

drsmith

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Re: NAB

Were you placed in the priority queue?

 

• 22 January 2009

• #3

MrBurns

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Re: NAB

drsmith said:

Were you placed in the priority queue?

Click to expand...

Whats that ? Still waiting.........

 

• 22 January 2009

• #4

drsmith

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Re: NAB

You didn't introduce yourself as Mr Centro Babcock Brown did you ?

 

• 22 January 2009

• #5

Largesse

Joined

29 May 2008

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Re: NAB

happened to me the other day

i called up to cancel my very well worn gold credit card which i have owned for 6 years.
i couldn't remember my 'telephone banking password', i was placed in a queue for 20 mins then told by a little b***h of a customer service rep that the couldnt/wouldnt help me and that i would have to get in the car and drive down to my local branch.

not happy

 

• 22 January 2009

• #6

MrBurns

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Re: NAB

Hung up.

Just irrirating ignorant pigs like Telstra used to be, or still are I'm not sure, haven't had the pleasure of contacting them lately.

 

• 22 January 2009

• #7

investorpaul

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5 January 2009

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Try going to the ANZ these days, you have to get a stupid little ticket (like a fast food shop) and wait until your numberis called, for some reason it seems to take twice as long.

 

• 22 January 2009

• #8

A

Aussiejeff

Joined

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investorpaul said:

Try going to the ANZ these days, you have to get a stupid little ticket (like a fast food shop) and wait until your numberis called, for some reason it seems to take twice as long.

Click to expand...

*beep*

"Please - join - the - Robo - queue.

You - will - be - served - when - we - feel - like - it.

Thank - you - for - banking - with - us.

Have - a - nice - day."

*beep*


Oooh! It's nice to feel wanted, isn't it?

 

• 22 January 2009

• #9

N

nomore4s

Commonsense isn't that common

Joined

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Re: NAB

MrBurns said:

Hung up.

Just irrirating ignorant pigs like Telstra used to be, or still are I'm not sure, haven't had the pleasure of contacting them lately.

Click to expand...

I actually had a good dealing with Telstra over the phone yeaterday believe it or not
The cust service rep was friendly and helpful and I ended up with a $40 credit

And even more ironic is I'm currently short TLS