Dona Ferentes
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Members Equity Bank, which is owned by 26 major super funds linked to big unions and markets itself as one of the country’s most trusted lenders, stunned customers on Monday when it, without permission, removed funds from redraw facilities to pay down home loans....
On its website, ME Bank promotes its redraw facility as a product that allows customers to make extra mortgage repayments and with the added flexibility of letting clients "redraw money from your loan at any time, for free."
A number of customers contacted The Age and The Sydney Morning Herald after noticing between 10 and 50 per cent of their redraw funds were absorbed into their home loan without any notification.
....ME Bank failed to respond to 'a series of detailed questions including how many customers were affected, the amount of money transferred to mortgages, why it failed to notify customers and why it failed to have the infrastructure in place related to the impact of falling property prices on the value of its loan book or due to capital requirements.'The customers said they believed the money was like savings that could be withdrawn at any time. Their anxiety was amplified when the bank failed to return calls. "I’ve rung the bank three times and spoken to two different departments only to be told someone will call in 48 hours," one customer said. "I’m still waiting."
"It’s absolutely breathtakingly stressful," another customer said. "I was managing OK with the stress of COVID-19 until this happened."
Some customers took to social media to express their outrage, while others said they would lodge complaints with ME Bank and the Australian Financial Complaints Authority (AFCA).....
Re draw facilities have a much higher interest rate than mortgage rates
I took out a loan for a property sometime ago
Not ME bank
12 mth later I found that the loan was being paid from my re draw account
Which I didn’t authorise and they couldn’t find what was agreed upon.
So one loan being used by another 2 sets of interest
Well I was pretty ugly when I accidentally found out
Was sorted in 48 hrs with refunds and a loan rate matching the best around
Greedy forkers.
As i noted initially, i think in ME bank case, it was triggered by a lack of refunding ability, and could point to a money flow seizure risk at least for the minor player.
I do not think ME bank was trying to get extra $ there, just emergency measure to save them
It will take a while to know the truth, if ever but i see that as an alarm bell for a financial crisis.we have an heath crisis triggering an economic one.
The next stage could be a financial one and this could be warning shots of stage 3..time will tell
If I was with ME Bank and they did not give me full access to all my redraw facility then I would go to a mortgage broker and get them to organise a new mortgage for me with another bank or mortgage lender. No ifs, no buts, I'm out. No need to put up with this kind of nonsense.
100% with youI used to be with ME Bank when they were super cheap on home loans. Am now with CUA.
The Industry Super Funds refused to give them more capital so the loan rates rose and they were less competitive as they couldn't keep increasing their lending volumes.
So I expect that, as their capital is constrained, they couldn't handle too many of their clients redrawing on the offset account. I am pretty sure they still can as part of the loan but then it would take a few days and ME Bank could arrange finance.
But, yes, I am with you qldfrog, it is a warning shot.
If I was with ME Bank and they did not give me full access to all my redraw facility then I would go to a mortgage broker and get them to organise a new mortgage for me with another bank or mortgage lender. No ifs, no buts, I'm out. No need to put up with this kind of nonsense.
"ME Bank has reversed course on a controversial policy change to mortgage redraw facilities that left over 20,000 customers without access to cash and triggered an emergency response from the financial complaints ombudsman. ME Bank, which is owned by 26 union-backed super funds, changed a policy in late April that allowed customers to draw down on mortgage debt if they had made payments above the minimum required. Customers were not warned about the changes.
ME Bank on Friday released a statement to say it had abandoned the policy change. A dedicated hotline is now available for customers who would like their redraw limits changed back. "In response to customer feedback ME Bank has decided to change back home loan redraw limits for any customers who want it," the bank said.
In completely unrelated news, ME Bank has been called to appear at a parliamentary committee hearing next week to provide details about the nature of the relationship between the super funds and the bank."We are deeply sorry; we were trying to do the right thing but we went about it the wrong way," CEO Jaime McPhee said. “I would like to reassure customers that at no point did the bank ‘remove funds from customer accounts’ or ‘transfer’ any customer funds. Nor was the adjustment made for liquidity reasons. "Our priority now is to help, support and service our customers. We recognise that we need to do better, we can and we will."
Jeez humid dont get soft, Im not in a strong financial position and you didnt give a ratz when it was going to be made worse, now you are sounding like you have empathy.lolI thought this the other day but then some people at the moment might not be in a strong position financially to make the shift
That would have to be expected wouldnt it, in the current climate?Volte face
In completely unrelated news, ME Bank has been called to appear at a parliamentary committee hearing next week to provide details about the nature of the relationship between the super funds and the bank.
https://www.smh.com.au/business/ban...edraw-policy-change-20200508-p54r2m.html?btis
So, what was the reason? A brainfart? Hubris? Contempt for the code of practice? Ignorance of legislative requirements? Or poor management practices?“I would like to reassure customers that at no point did the bank ‘remove funds from customer accounts’ or ‘transfer’ any customer funds. Nor was the adjustment made for liquidity reasons."
https://www.smh.com.au/business/ban...edraw-policy-change-20200508-p54r2m.html?btis
ME Bank on Friday released a statement to say it had abandoned the policy change. A dedicated hotline is now available for customers who would like their redraw limits changed back. "In response to customer feedback ME Bank has decided to change back home loan redraw limits for any customers who want it," the bank said.
Probably blind faith, that the true believers, believe.So, what was the reason? A brainfart? Hubris? Contempt for the code of practice? Ignorance of legislative requirements? Or poor management practices?
Jeez humid dont get soft, Im not in a strong financial position and you didnt give a ratz when it was going to be made worse, now you are sounding like you have empathy.lol
Just having a bit of a laugh on the inside humid, its nice to see the crosshairs on someone else, other than SMSF members like me.what are you dribbling about now
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