E-trade executing order without password

[Julia]

I'm in a state of disbelief after finding a contract note in my email inbox this evening for 1000 CPB shares for which I did not enter a buy order.

Yesterday I had a friend here who was thinking about shares and wanted to know how the process of buying shares happened.

First I used CPB as an example of a company whose SP was doing very well, but which I wouldn't buy because of their level of debt.

Then did the first stage of an order for 1000 at $15.00, and clicked through to the final screen which contains the instruction 'PLACE BUY ORDER' and requires insertion of password.

Then exited that screen. At no stage did I insert my password or click on PLACE BUY ORDER.

As it happens, the stock is up on the $15.00 Buy price, but I still don't want it.

Has anyone else had this happen?

I would imagine that E-trade will have to be able to demonstrate that I have inserted password (which I didn't) or reverse the trade.

Heavens, my heart turns over when I think of the several times I did pretend buy orders for Brisconnections to demonstrate that E-trade advised there was $2 to pay.

 

[wonderrman]

That's not very good. I'm sure if you give them a call tomorrow and talk to them about it you will be right. Keep us posted please.

Heavens, my heart turns over when I think of the several times I did pretend buy orders for Brisconnections to demonstrate that E-trade advised there was $2 to pay.

Haha ... that would be shocking wouldn't it.

W.

 

[doctorj]

Ouch.

I'd close the trade right away and file a complaint with the company. I'd also consider closing my account. If you can buy without a password, what can others do without a password in your name? It calls their whole IT security into question.

Also, check your local browser settings - ensure it isn't saving and autofilling your etrade password.

 

[Julia]

Ouch.

I'd close the trade right away and file a complaint with the company. I'd also consider closing my account. If you can buy without a password, what can others do without a password in your name? It calls their whole IT security into question.

Also, check your local browser settings - ensure it isn't saving and autofilling your etrade password.

Doctorj, I'm your archetypal technophobe. Could you kindly spell out how to "check your local browser settings"?
Thanks.

 

[doctorj]

Sorry Julia, I'd love to be of help, but without more information (eg which browser you're using) and a great deal more time than I presently have, I can't be of much assistance.

I'm sure someone else will pitch in shortly.

 

[wonderrman]

Doctorj, I'm your archetypal technophobe. Could you kindly spell out how to "check your local browser settings"?
Thanks.

For the autofilling part. For internet explorer go

Tool, Internet Options, Content, down to Auto Complete then click settings. A box should pop up and make sure you have the "ask me before saving passwords" clicked. Thats for the most newest internet explorer btw.

I'm not on the computer with Mozilla Firefox so can't help you with that one at the moment.

 

[jackson8]

For the autofilling part. For internet explorer go

Tool, Internet Options, Content, down to Auto Complete then click settings. A box should pop up and make sure you have the "ask me before saving passwords" clicked. Thats for the most newest internet explorer btw.

I'm not on the computer with Mozilla Firefox so can't help you with that one at the moment.

for mozilla
tools,options,security tab ........under passwords uncheck......remember password or choose exceptions and go from there

 

[Julia]

Thank you Wonderrman and Jackson.

 

[nunthewiser]

has used etrade for years here julia

not once has that happened to me , i would be a lil worried and get onto it first thing if i was you

 

[Julia]

Yes, I will do, Nun. Never happened to me before either. And I'm absolutely clear about it. I can't remember my password so before using if I have to actually get up and go look it up which I certainly didn't do with someone standing beside me.

I've also checked through my Mozilla History and there is no Buy order amongst all the E-trade screens I went through.

 

[cutz]

Hi Julia,

Are you using a trading platform via etrade or do you enter your orders via the website?

 

[cordelia]

Doctorj, I'm your archetypal technophobe. Could you kindly spell out how to "check your local browser settings"?
Thanks.

Julia:
you need to access the tools menu which is usually at the top of your browser window.

Then you select "internet options"

select "advanced" from the tabs at the top

In the window below you will see several options under "browsing"

cursor down until you find the option:

use inline autocomplete
make sure it is unchecked and save

hope this helps

 

[Julia]

Hi Julia,

Are you using a trading platform via etrade or do you enter your orders via the website?

Hi Cutz, via the website.

Julia:
you need to access the tools menu which is usually at the top of your browser window.

Then you select "internet options"

select "advanced" from the tabs at the top

In the window below you will see several options under "browsing"

cursor down until you find the option:

use inline autocomplete
make sure it is unchecked and save

hope this helps

Thanks Cordelia. Have done the Firefox equivalent.

 

[nulla nulla]

As a matter of interest, did you sort the unauthorised trade out with etrade?

 

[Julia]

As a matter of interest, did you sort the unauthorised trade out with etrade?

E-trade offered to sell it without brokerage.

 

[marklar]

E-trade offered to sell it without brokerage.

Interesing... seems like a fairly major web application security flaw you've managed to exploit and that's all they were willing to offer?

m.

 

[Julia]

Interesing... seems like a fairly major web application security flaw you've managed to exploit and that's all they were willing to offer?

m.

Marklar, see thread on Firefox 3 out of Beta.
What would you expect E-trade should offer?